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windows hello not working

when signing into my google account with a passkey, it says "something went wrong, try again," and when I check settings, all windows hello options are unavailable.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-12T10:49:17.0166667+00:00
Euhan Galapon 0 Reputation points
commented 2026-09-13T05:40:32.7633333+00:00
Euhan Galapon 0 Reputation points
2 answers

my account has been hacked

my other microsoft account has been hacked and email has been changed and now i am unable to access many of my games and other things i was too late to verify the change in email and when i tried to log back in it was too late can i know what i am able…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T05:00:39.53+00:00
Christine Xu 0 Reputation points
answered 2026-09-13T05:39:47.1566667+00:00
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
1 answer

Change the Volume Adjustment Window to Bottom Again..?

Hi, I'm using the latest Windows version. I'm using the volume adjusting dials on my keyboard to change the volume, and it was easy for me to see and adjust the volume because the window that popups when you adjust the voluemwas at bottom. But on recent…

Windows for home | Windows 11 | Settings
asked 2026-09-13T05:02:11.82+00:00
MikuMikuBeaaam 65 Reputation points
answered 2026-09-13T05:38:31.9166667+00:00
DaveM121 929.7K Reputation points Independent Advisor
1 answer

I am unable to add a new phone number or change my existing number

I logged in to my Microsoft account. I wanted to change my phone number, But not able to change as I can not add a new number before removing the existing number.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-13T05:37:03.4333333+00:00
Venkatesan M 0 Reputation points
answered 2026-09-13T05:37:18.0766667+00:00

AI answer

2 answers

camea issue

I accidentaly uninstalled my camera driver from device manager because my camera is showing no camera are attached

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-13T04:40:03.19+00:00
Mahitha Kakarla 0 Reputation points
commented 2026-09-13T05:31:49.23+00:00
DaveM121 929.7K Reputation points Independent Advisor
2 answers

i need to access my past sent emails containing 100's hours research over 1000's items, while lost using Outlook Classic.

My laptop was supposed to have Office installed qualifying me for upgrades to windows, etc. After 18months, and numerous downloads, apparently Windows determined i did not quality? as office was only a shell/part loaded version with only very basic…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-12T07:11:07.0733333+00:00
Trevor Williams 0 Reputation points
answered 2026-09-13T05:31:34.6433333+00:00
Hornblower409 14,815 Reputation points
3 answers

How to manually delete the cache when using the “New Outlook"

I don't know how to manually delete the cache when using the “New Outlook”. Please let us know if the procedure is on the official documentation. Is the method the same as the current Outlook?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2024-05-15T00:32:07.17+00:00
塩崎 朋子 0 Reputation points
commented 2026-09-13T05:30:05.1366667+00:00
rpodric 101 Reputation points
1 answer

M365, Outlook password issues in MAC error

Able to login on web with same m365 business account but it's not working on Outlook app on MAC system, tried all keychain etc steps, giving errors ADSTS...20 etc related to authentication need help

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-09-13T05:28:17.03+00:00
Maxx Blue 0 Reputation points
answered 2026-09-13T05:28:36.56+00:00

AI answer

1 answer

Charged for a package I did not subscribe to

Last month (4 August 2026), I subscribed to Microsoft 365 Personal (US$ 8.49 per month). Only to see a deduction from my Visa card on 29 August 2026, charged for the Microsoft 365 Family yearly fee of US$ 104.99. I have cancelled the Microsoft 365 Family…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-12T06:08:52.9933333+00:00
Raina Hatutala 0 Reputation points
commented 2026-09-13T05:26:41.34+00:00
DaveM121 929.7K Reputation points Independent Advisor
1 answer

My MS Word has worked fine until a few days ago, but suddenly it has decided Microsoft 365 needs to be activated and stopped working. Any idea why this happened and how to fix it? Many thanks.

My MS Word is currently on Read-Only mode and contents cannot be copied and transferred to other applications.

Microsoft 365 and Office | Word | For home | Other
asked 2026-09-13T03:30:05.0766667+00:00
Joyce Lee 0 Reputation points
edited the question 2026-09-13T05:26:17.5833333+00:00
JuliaMarvin 22,355 Reputation points Volunteer Moderator
1 answer

I am unable to add [Moderator Note: Personal Info Removed]@bergmann-marine.com to Outlook

It tells me that [Moderator Note: Personal Info Removed]@bergmann-marine.com is not a valid email address. I am able to send and receive messages on my iPhone and on my iPad for that email account.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-12T18:36:20.0933333+00:00
Fred Pot 0 Reputation points
commented 2026-09-13T05:26:00.04+00:00
Fred Pot 0 Reputation points
1 answer

Request to Recover My Lost MTA Certificate / Access to Old Certification Record

Hello Microsoft Credentials Support Team, I would like to request assistance in recovering my Microsoft Technology Associate (MTA) certification record/certificate. I previously obtained an MTA certification, but I no longer have access to the email…

Community Center | Not monitored
asked 2026-09-13T03:35:36.46+00:00
AYUNDA LINTANG MEILANI 0 Reputation points
edited the question 2026-09-13T05:23:41.9133333+00:00
JuliaMarvin 22,355 Reputation points Volunteer Moderator
3 answers

Edge Home Tab keeps prior webpage Title

Lately, whenever I select the Home icon, the New tab title shows as the previous page title instead of New tab. I am using a Surface Go 2, Win11 Pro. It appears to be touch-experience related as my HP laptop w/ Win11 Home does not exhibit the issue.

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-09-13T01:00:36.9+00:00
Don ‪B 20 Reputation points
answered 2026-09-13T05:19:33.17+00:00
_AW_ 69,121 Reputation points Volunteer Moderator
1 answer

HID driver code 19 need help with regedit windows 10

Hello, I need fixing of a CODE 19 driver error on my HID drivers. I have ran sfc scan now and DISM as well as tried unistallling drivers and restarting computer. I believe there is a way to fix this with regedit, but I need help.

Windows for home | Windows 10 | Devices and drivers
asked 2026-09-13T04:04:03.7366667+00:00
Mmm 0 Reputation points
answered 2026-09-13T05:15:09.7633333+00:00
Ramesh Srinivasan 87,255 Reputation points Independent Advisor
6 answers

Ctrl+C and Ctrl+V Not Working in Excel After Updating to Office 2021 Version 2108 (Build 14334.20906)

Hello Team, We have identified an issue in Microsoft Excel after upgrading Microsoft Office 2021 to Version 2108 (Build 14334.20906), released on September 8, 2026. Issue Details Ctrl + C / Ctrl + V (Copy-Paste) is not working properly in Excel. …

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T15:37:54.1366667+00:00
Vijay Kumar4 35 Reputation points
commented 2026-09-13T05:13:55.98+00:00
Wayne Burrows 0 Reputation points
2 answers

How to embed a browser window in powerpoint

How to embed a browser window in powerpoint

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-05-17T14:04:43.48+00:00
Daffertshofer, Martin 0 Reputation points
answered 2026-09-13T05:13:24.91+00:00
Chris 0 Reputation points
1 answer

Account Protection error: "You are not signed in with Microsoft"

When I try signing into Account Protection under Windows Security, it keeps giving me the error as attached. This component has been signed out for an extremely long time. Can you please advise ASAP?

Windows for home | Windows 11 | Security and privacy
asked 2026-09-13T04:10:32.4766667+00:00
Yen Gah Albert Yu 0 Reputation points
commented 2026-09-13T05:12:27.8766667+00:00
EmilyS726 265.1K Reputation points Independent Advisor
3 answers

Personal subscription paid for a year, been taken away with technical problem.

Account and product State that this is about Microsoft 365 Personal and access to Word on a MacBook. Confirm the Microsoft account email you’re signed in with. Timeline of events Mention that you purchased Microsoft 365 Personal, paid up front, and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T01:56:22.0766667+00:00
Andrew Prettejohn 0 Reputation points
answered 2026-09-13T05:12:23.0733333+00:00
DaveM121 929.7K Reputation points Independent Advisor
1 answer

Number of mails in a folder

I used to be able to see the number of emails in a folder on the bottom of my screen in Outlook classic why cant I see in new Outlook?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-07-09T10:54:33.75+00:00
Debbie Meyer 0 Reputation points
commented 2026-09-13T05:10:18.1266667+00:00
Hornblower409 14,815 Reputation points
2 answers

How to fix PPT failing to function

I recently Inserted SSD chip from which windows is currently booting on. My PPT is failing to function properly. what would you have me do

Microsoft 365 and Office | PowerPoint | Other | Windows
asked 2026-09-13T04:17:04.6066667+00:00
Mutinta Muchaile 0 Reputation points
answered 2026-09-13T05:07:05.39+00:00
DaveM121 929.7K Reputation points Independent Advisor