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Update Errors on Microsoft Office Home & Business 2021 for Mac

A couple years ago, I purchased perpetual Microsoft Office Home & Business 2021 for Mac licenses for my iMac and MacBook Air devices. In order to get Office installed, I was advised I had to remove Microsoft 365 first (completed with Microsoft…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-06-14T17:42:43.2666667+00:00
JudyfromIL-9411 20 Reputation points
commented 2026-06-17T06:49:25.53+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
1 answer

How to reactive Microsoft 365 Non-Profit

it looks like our subcribution has been cancelled. Can you please reactive. We cant use emails, and pay wages.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-17T06:48:56.6666667+00:00
Tharawal CEO 0 Reputation points
answered 2026-06-17T06:49:15.6766667+00:00

AI answer

2 answers

outlook calendar

my icloud calendar is synched with outlook. very recently, when I am using my windows laptop to enter a calendar event, the date and time are frozen and changed be changed

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-16T19:28:36.7766667+00:00
Frank Fowlie 0 Reputation points
answered 2026-06-17T06:49:10.9566667+00:00
Alice-N 10,370 Reputation points Microsoft External Staff Moderator
5 answers

License charge I have no record of

My subscription renews in Feb, Today my bank shows a payment in pending for another renewal which I have no record of can you please advise. Kind regards Move from Microsoft 365 and Office | Subscription, account, billing | For business | Windows

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T09:49:22.3966667+00:00
Michael Jackson 0 Reputation points
commented 2026-06-17T06:48:59.9733333+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
4 answers

Bing Webmaster Tools: pages indexed but not served in search results (entire domain, sudden drop since January 2026) — requesting a domain-level review

Hello, Service: Bing Search / Bing Webmaster Tools — indexing vs. serving. Scenario: I run the website of a small, long-established IT-services company in Hamburg, Germany. For years the site performed normally in Bing. In January 2026 its visibility…

Bing | Bing Webmaster Tools
Bing | Bing Webmaster Tools

A Microsoft service that provides website owners with tools to monitor, analyze, and optimize their site's performance in Bing search results.

417 questions
asked 2026-06-14T07:29:08.55+00:00
Jens Hagel 0 Reputation points
answered 2026-06-17T06:47:26.2733333+00:00
Lychee-Ng 21,660 Reputation points Microsoft External Staff Moderator
1 answer

Account Sign In Loop on multiple devices

Currently, I am unable to sign in to my Xbox Live/Microsoft account under most circumstances. I can sign in on my Xbox and the mobile app, account.microsoft.com puts me into an endless sign in loop. And other services give Error code: 0x80004005 Message:…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-16T19:47:56.24+00:00
Axoral 0 Reputation points
answered 2026-06-17T06:47:20.38+00:00
Carl-L 16,160 Reputation points Microsoft External Staff Moderator
2 answers

shorten a file path

I am trying to copy a series of files and paste them into a power point presentation, but an error message comes up stating I need to shorten the file path to do this. How do I do this?

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-06-14T23:08:29.9266667+00:00
Cathleen DeSapio 0 Reputation points
commented 2026-06-17T06:46:07.0233333+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
2 answers

Unable to edit or save changes to files in MS Office Home and Student for Mac 2021

I have MS Office Home and Student for Mac, which I have been using regularly for many years - both Word and Excel. I have many important files that I can still access but am unable to save any changes. I have attempted to follow on-line instructions to…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-06-15T16:00:19.19+00:00
Peter Kohv 0 Reputation points
commented 2026-06-17T06:45:54.09+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
2 answers

I want to "Place over Cell" a picture in excel? The system will only allow me to "Place in Cell" WHY??????

The Excel system will not allow me to use the Place over Cell". "Drop down from pictures does have both "Place in Cell" and "Place over Cell". But the "Place over Cell" does not work. It only gives me the choice…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-15T16:43:43.4766667+00:00
M Levinson 0 Reputation points
commented 2026-06-17T06:45:39.6933333+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
1 answer

Azure Artifact Certificate Expiry

Hi Team, Based on our understanding from the meeting with last Support rep , it was mentioned that the certificate needs to be installed in the Trusted Publisher store only once. However, the certificate we are currently using for signing files expires…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

885 questions
asked 2026-06-15T12:42:31.29+00:00
Amit Rohatgi 0 Reputation points
commented 2026-06-17T06:45:27.6+00:00
Amit Rohatgi 0 Reputation points
1 answer

How do I get support to fix my MS 365 account

I have bought a MS365 business account last week. But now when I want to start working with it, I see in MS 365 administration center errors like "something went wrong" and no information about my account is visible. Adding a domain is not…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-12T12:25:26.5433333+00:00
PaulJanssen-0038 0 Reputation points
edited a comment 2026-06-17T06:43:57.93+00:00
PaulJanssen-0038 0 Reputation points
1 answer

Folder list is now hidden until opened with bars on upper left

I want my folder lost to remain open along with my email titles and brief summaries. What happened? I'd like my old format back please!

Outlook | Web | Outlook.com | Email
asked 2026-06-17T00:05:25.6033333+00:00
Pat Porterfield 0 Reputation points
answered 2026-06-17T06:43:42.61+00:00
Chloe-V 8,590 Reputation points Microsoft External Staff Moderator
7 answers

After installation of KB5094126 the Word integration over COM fails

After installing Windows Update KB5094126 (June 2026), our application fails when opening Word via COM automation. Error: HRESULT 0x80020005 (DISP_E_TYPEMISMATCH) Type mismatch Happens during Documents.Open() (IDispatch call) Fully reproducible …

Microsoft 365 and Office | Development | Other
asked 2026-06-11T18:46:08.1966667+00:00
Daratha, Paul 45 Reputation points
commented 2026-06-17T06:42:07.06+00:00
Jürgen Hillmann 0 Reputation points
2 answers

Help! I used the utilman method to reset my local password and saved cmd.exe over the file

Just like the title says I messed up when I was restoring my settings back from resetting my local system password. I was following a YouTube video and mixed up the steps. I renamed the original utilman.exe to utilman1.exe then changed the cmd.exe to…

Windows for home | Windows 11 | Recovery and backup
asked 2026-06-11T21:31:25.61+00:00
Spidey11588 0 Reputation points
recommended 2026-06-17T06:41:03.6366667+00:00
JuliaMarvin 19,910 Reputation points Volunteer Moderator
2 answers

Legacy Outlook for Mac is now removing history when emails are replied or forwarded

Hi All, I use Outlook version 16.110 on a Mac (M2Pro) running MacOS Tahoe 26.5 After last Microsoft update, when i am replying or forwarding; i see history of the email chain is getting removed. This is not expected as we cant check the email to…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-13T02:20:58.9933333+00:00
RK 0 Reputation points
commented 2026-06-17T06:40:51.95+00:00
Sabu Augustine 0 Reputation points
1 answer

How to go from m365 child organiser role to adult family member after cancelling subscription and cannot renew it to disband family

I am an adult but entered my birth date incorrectly so MS thinks I am a child. MS did allow me to purchase a family M365 subscription in 2023, and I shared this with others. All was well until restrictions came into effect and now, I am facing all sorts…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-06-15T02:57:27.06+00:00
Johan Visser 0 Reputation points
commented 2026-06-17T06:40:20.8666667+00:00
Kai-H 19,570 Reputation points Microsoft External Staff Moderator
0 answers

How to fix MS-word issue after having paid for a new subscribtion

I purchased microsft 365 for personal use however, when I try to use MS-Word, it says I shoud reactivate word. The top of my document also says unlicensed product. Can I get help please?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-17T06:40:02.5966667+00:00
Emmanuel Addo 0 Reputation points
1 answer One of the answers was accepted by the question author.

Locked out of MS Office 365 account admin and Authenticator

I was hacked yesterday, so tried to change my password. I have now been locked out of Office 365 admin, emails, and Authenticator and am going round in circles till I hit a brick wall. I tried talking to the helpline, but the AI continually cuts me…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-16T12:02:43.7466667+00:00
Drew Carr-Ellison 20 Reputation points
accepted 2026-06-17T06:38:13.2933333+00:00
Drew Carr-Ellison 20 Reputation points
3 answers

how to manually install the new secure boot certificates manually

how to manually install the new secure boot certificates manually? I ran the Enable-SecureBootUpdateTask.ps1 script in C:\Windows\SecureBoot\ExampleRolloutScripts and then restarted the pc. I got the following event ID Information. Log Name: …

Windows for home | Windows 11 | Windows update
asked 2026-06-08T23:11:17.38+00:00
shockwaveriderz 66 Reputation points
edited an answer 2026-06-17T06:37:15.0666667+00:00
Lychee-Ng 21,660 Reputation points Microsoft External Staff Moderator
1 answer

agreement pop up in 365

the pop up for license agreement keeps popping up even though i press ok. I cannot access word or any other apps

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-17T06:36:30.96+00:00
Paul Viney 0 Reputation points
answered 2026-06-17T06:36:41.6966667+00:00

AI answer