5,900 questions
1 answer
Bitlocker recovery ID
I logged out of my Hotmail account this AM and for the past 8 hours now I cant get into my laptop. Turn it on and it's locked on a the Bitlocker Recovery ID screen. I've tried using my old Windows 10 laptop as well as my iPhone 16 to get the recovery key…
Windows for home | Windows 11 | Recovery and backup
asked
2026-11-13T01:16:44.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 34%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDY%3C/text%3E%3C/svg%3E)
d yakimec
0
Reputation points
answered
2026-11-13T01:17:00.4833333+00:00
AI answer
1 answer
I need to get a BitLocker Recovery Key and the page to access the key will not load
I cannot access the BitLocker Recovery Page. It will not load to give me the key Any help will be appreciated Thanks, C.
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-13T01:05:43.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 32%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christian Switzer
0
Reputation points
answered
2026-11-13T01:06:55.42+00:00
AI answer
2 answers
restoring file
I have changed computers and I need to restore my files.
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-12T21:06:39.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jocelyn Ferrell
0
Reputation points
answered
2026-11-12T21:56:17.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,940
Reputation points
Independent Advisor
6 answers
File History isn't working anymore!
Hello, I thought that after installing 26H2, File History would start working again, but unfortunately, I was wrong. As soon as I enable it, it starts immediately and runs in a continuous loop, with no errors appearing in the Event Viewer. I’ve set only…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-10-30T13:35:20.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 86%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Piero Tamagni
40
Reputation points
answered
2026-11-12T16:58:35.23+00:00
Piero Tamagni
40
Reputation points
2 answers
How to find my Device ID for the Microsoft Account Recovery Form?
I have been trying to recover my account and the account recovery form asks for a Device ID, and the one available on my Device Specifications page in Settings has an ID that won't fit in the form which has a 25 character limit. I cannot use Diagnostic…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-02-07T11:15:11.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Aayudh Pramanik
5
Reputation points
edited an answer
2026-11-12T07:22:24.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,735
Reputation points Microsoft External Staff
Moderator
2 answers
File History Off
File History will not turn on, did not turn it off Windows 11
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-10-07T16:33:13.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 80%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Margaret Goldberg
0
Reputation points
commented
2026-11-12T04:22:07.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 48%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chacha Hechecha
0
Reputation points
3 answers
passwordss
I lost all of my passwords is there a way to retrieve them
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-12T01:47:37.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 50%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Thomas Pliauplis
0
Reputation points
answered
2026-11-12T03:06:35.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
183.1K
Reputation points
Independent Advisor
2 answers
Has File History been disabled again?
The most recent backup of my Outlook file was on November 6, and even when I initiate a backup by pressing Run now, the Outlook file isn't backed up.
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-11T18:47:27.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 12%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Carolyn Kay
50
Reputation points
answered
2026-11-11T23:38:47.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,925
Reputation points Microsoft External Staff
Moderator
2 answers
I need recovery key for bitlocker.
Recovery key id: <removed PII> i need recovery key
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-10-30T15:53:50.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 52%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Ansul NA
0
Reputation points
edited the question
2026-11-11T20:16:57.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
can't find my PC listed in Devices
I need my Bitlock Recovery Key but cannot find my PC listed in Devices. I may have multiple Microsoft accounts but I don't know what Username it would be under.
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-11T14:58:05.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ron LaFaye
0
Reputation points
answered
2026-11-11T15:31:24.4833333+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
How to fix windows 11 download iso disk image not downloading and coming up with a error page
Every time i try to download the windows 11 iso disk image it keeps coming up with an error page saying: Error We encountered a problem processing your request. Please try again later. Reference ID:…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-06-03T08:45:07.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 57.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Heavy Warden 19
40
Reputation points
commented
2026-11-11T13:55:23.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 27%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
erdenebayar shatar
0
Reputation points
2 answers
Unable to get File History backup to work with my USB device
I can't get the Windows File History backup (part of the Control Panel) to work with my USB disk drive. I can't "Turn on" file history. There's quite a lot of background to this, but I don't know what information may be relevant and what isn't.
Windows for home | Windows 11 | Recovery and backup
5,900 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 32%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
New BitLocker recovery key does not appear in my personal microsoft account
I have windows 11 computer with bitlocker enabled. I created a new 48-digitt= BitLocker recovery password using Administer Terminal. windows confirmed that the new recovery key was successfully added. I Wrote down the new recovery password and its…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-11T04:43:48.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 76%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mary Ann Harman
0
Reputation points
commented
2026-11-11T05:24:47.2233333+00:00
Mary Ann Harman
0
Reputation points
2 answers
need to recover account
Hi am locked out of my computer since it wants to send a code to an email sever that has deleted my account, due to inactivity. I bought a new computer and created a new MS account, which i am using now. is there any help i can get to recover my old…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-11T00:25:58.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 5%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
dean stillwell
0
Reputation points
answered
2026-11-11T01:08:57.6633333+00:00
Jeronimo Fuerte
48,710
Reputation points
Independent Advisor
2 answers
desktop will not start goes into recovery but no fix found will not re install from prior date
computer goes straight into recovery but cannot find a fix i have even tried going back to the last two dates after several hours it still does not start can i use any windows pro 11 recovery usb ?
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-10T12:04:57.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 6%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jon Rubadeau
0
Reputation points
answered
2026-11-10T12:43:52.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
86,830
Reputation points
Independent Advisor
2 answers
my files and folders on my desktop disappeared how do i recover them
my files and folders on my desktop disappeared how do i recover them
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-10T08:08:50.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 80%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Stan Lamborn
0
Reputation points
answered
2026-11-10T09:19:41.64+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
1 answer
case number [removed]
chat with an agent about case [removed] from 11/7/2026. PC will not open windows 11. Mod note: case ID removed
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-10T00:45:45.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 99%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Brian Kennedy
0
Reputation points
answered
2026-11-10T01:26:34.7+00:00
Airbus A350
8,395
Reputation points
Volunteer Moderator
1 answer
How to recover deleted photos file
I imported and saved photos from the Microsoft photo app and saved and copied them into a folder on the desktop. All of the photos were duplicated so I deleted the file. I re-imported photos from my iPhone using a cable into the Microsoft photos app.…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-08T18:01:35.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 54%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
tom colley
0
Reputation points
answered
2026-11-08T21:45:41.9633333+00:00
Airbus A350
8,395
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
a shadow copy could not be created please check VSS and SPP application logs
trying to run windows 7 backup on windows 11 and get message in description
Windows for home | Windows 11 | Recovery and backup
5,900 questions
asked
2026-11-08T09:32:52.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 98%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
peter hall
20
Reputation points
commented
2026-11-08T17:56:57.7566667+00:00
peter hall
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Windows 11 Pro activation issues, system corruption,
Hello, I'm experiencing several problems with Windows 11 Pro on my Dell Latitude 7420, and I would like to understand whether they could be related When I first received the laptop, Windows 11 Pro was installed and activated, and everything seemed to…
Windows for home | Windows 11 | Recovery and backup
5,900 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)