2,130 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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Microsoft Intune Device License Purchase

I am trying to purchase Microsoft Intune Plan 1 licenses for nine devices. I have a GCC account, and so far, neither my reseller nor I have been able to determine how to purchase these licenses. Has anyone else run into this issue with GCC licensing, or…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-10T14:00:01.7166667+00:00
Angie Henning 0 Reputation points
commented 2026-09-10T16:45:53.14+00:00
Angie Henning 0 Reputation points
1 answer

Microsoft 365 tenant/admin account recovery

Hello, I am the owner/administrator of a Microsoft 365 Business Standard tenant for [Moderator note: Personally Identifiable Information removed]. My administrator account [Moderator note: Personally Identifiable Information removed]@bdtakeout.com…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T13:58:53.27+00:00
Takoeut BD 0 Reputation points
commented 2026-09-10T14:25:15.8266667+00:00
Heimerdinger 295 Reputation points Independent Advisor
2 answers

Sole Global Administrator locked out after phone replacement – MFA reset / Tenant Recovery required

Hello, I need assistance with a Microsoft 365 / Microsoft Entra tenant lockout and escalation to the Data Protection / Tenant Recovery team. Situation I am the owner and sole Global Administrator of a Microsoft 365 Business tenant. Affected domain:…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-04T23:26:41.45+00:00
Cristiano Correa 0 Reputation points
edited a comment 2026-09-10T02:59:43.7633333+00:00
Teddie Dang 1,185 Reputation points Independent Advisor
1 answer

Stuck in Authenticator loop

I just started paying for 365 Business Basic. Was able to log in to everything no problem with Authenticator the first day, now Authenticator won't get any notifications. To do anything, I need Authenticator, but Authenticator won't give me the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-06T14:38:37+00:00
displayname1234 5 Reputation points
edited an answer 2026-09-10T01:49:30.6533333+00:00
BabybooHN 3,040 Reputation points Independent Advisor
1 answer

Billing and payment

I am trying to make the payment through through the link received an my email [Moderator note: Personally Identifiable Information removed] but it is not allowing me to do so...it asks me to login but when I do, it shows this is not the administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T05:05:10.1733333+00:00
soulbridge agency 0 Reputation points
commented 2026-09-10T01:35:57.5366667+00:00
Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
1 answer

Error Code: 715-123280

This is a new Microsoft 365 Business tenant. The company email/domain has never been used with Microsoft 365, Azure, or Microsoft Entra ID. The signup repeatedly fails with Error 715-123280. Please investigate the tenant provisioning/security validation…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T03:12:10.74+00:00
yusdi fajri 0 Reputation points
commented 2026-09-10T01:35:15.9433333+00:00
Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
1 answer

Certificate of tax residence for Microsoft Ireland Operations Limited 2026

Hello, I need a certificate of tax residence for Microsoft Ireland Operations Limited. Could you provide this document? I am a business customer based in Poland and require this for Polish withholding tax purposes. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-10T00:00:58.9533333+00:00
Rafał Lachowicz 0 Reputation points
answered 2026-09-10T00:35:58.0966667+00:00
Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
2 answers

Global Administrator cannot create Microsoft support request

I am the Global Administrator for a Microsoft 365 tenant and have a subscription purchased directly from Microsoft. Microsoft's documentation states that customers with at least one subscription purchased directly from Microsoft can access Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T21:19:34.0166667+00:00
Susan Sentesy 0 Reputation points
commented 2026-09-09T22:14:47.1933333+00:00
Hendrix 970 Reputation points Independent Advisor
3 answers

Where can I buy Microsoft Office Professional 2021?

It's really just what the title says. Does anyone know how to buy the perpetual license of MS Office Professional 2021 or MS Publisher? I have tried to learn InDesign to start moving things over, and it is so much more complicated than Publisher and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-15T15:13:39.3833333+00:00
Nicole Hudson 0 Reputation points
commented 2026-09-09T20:39:18.9966667+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

need a call back

My microsoft 365 business is not working. I had microsoft 365 personal and upgraded to business, but my computer is not recognizing the switch and I currently cannot use microsoft at all. Please provide a call back.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T19:14:15.66+00:00
Jessica Zelikman 0 Reputation points
commented 2026-09-09T19:47:02.4233333+00:00
Kai-L 18,970 Reputation points Microsoft External Staff Moderator
1 answer

Loss access Microsoft 365 Admin

I have Microsoft 365 for business. I do not have access to the admin account information ie email, recovery email. I'm receiving an invoice and notification that my subscription needs to be renewed but i don't have access so I can not pay the bill. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T17:42:56.63+00:00
Monique Mitchell 0 Reputation points
edited an answer 2026-09-09T18:10:08.87+00:00
Aetherin 1,465 Reputation points Independent Advisor
4 answers

how to access my account

I got a notice Feb 24, 2026 that my Microsoft 365 Apps for business was renewing on March 26, 2026. I am unable to log into my account as Microsoft says it is not their account and sends me to GoDaddy who says go to Microsoft. I want to make a change…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-02T16:36:52.24+00:00
Lorelei Kolegue 0 Reputation points
commented 2026-09-09T16:33:04.2666667+00:00
Aetherin 1,465 Reputation points Independent Advisor
1 answer

NO SUPPORT FROM MICROSOFT?

I've been trying for months to regain access to my microsoft business account. Microsoft keeps debiting from my account each month but every time I try and recover my account which they are billing me for, they simply say they can't find the account and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T14:42:06.28+00:00
Sharne Geel 0 Reputation points
answered 2026-09-09T15:16:45.12+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

office365 tenant admin ID recovery

Hello, I am posting this question from a different Microsoft account because I cannot access the original Microsoft 365 tenant. Our previous administrator left the company, and the sole Global Administrator account is currently locked out because…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T12:08:26.1833333+00:00
YEONGCHEOL CHOI 0 Reputation points
answered 2026-09-09T12:31:19.7233333+00:00
Michelle Nguyen 1,180 Reputation points Independent Advisor
1 answer

facturen 2025

beste, graag had ik copie gehad van fact 16/6/25. / 18/7/25. / 18/8/25. /16/9/25. /17/10/25 ;/. 17/11/25; /16/12/25 is voor boekhouding aub . Mvg

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T08:36:27.52+00:00
rudy deprest 0 Reputation points
edited a comment 2026-09-09T11:57:30.4966667+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Stuck in MFA

My business account has been stuck in MFA. Please help me to fix it.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T08:45:52.2666667+00:00
Sameal Lee 0 Reputation points
answered 2026-09-09T08:54:02.32+00:00
Ana Le 2,345 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Require access to Microsoft 365 desktop apps

I have just purchased a Microsoft 365 Business Basic and I am still unable to access the Microsoft 365 desktop apps. The system says I can only have mobile device or web access and I am now confused as I needed them for my laptop.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T16:51:19.1266667+00:00
Esrom Selokela 20 Reputation points
accepted 2026-09-09T07:50:23.3866667+00:00
Esrom Selokela 20 Reputation points
1 answer

Sole Global Administrator Locked Out Due to Microsoft Authenticator MFA Loop - Unable to Reach Human Support

Dear Microsoft Support Team, I am seeking assistance with a Microsoft 365 Business tenant where I am the sole Global Administrator. I am currently completely locked out of the affected business account because of a Microsoft Authenticator MFA loop. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T01:05:03.2366667+00:00
Kwan 0 Reputation points
answered 2026-09-09T01:55:00.66+00:00
Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
2 answers

Unexpected sub status (6008)

Trying to add a new account to Outlook and the following error message is displayed "The credential is invalid. Unexpected sub status (6008)". How can I fix this?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-08T05:39:11.4033333+00:00
PETE DRANEY 5 Reputation points
commented 2026-09-09T00:08:05.3833333+00:00
Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
1 answer

Subscription to Microsoft for existing domain name.

My personal email domain name [Moderator note: Personally Identifiable Information removed]@ConvertedByGrace.org has been deactived due to the CSP provider being deauthorized. I am trying to sign in to MIcrosoft 365 Admin Center with this email address…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-07T19:47:42.4433333+00:00
David Rogers 0 Reputation points
commented 2026-09-08T23:09:02.48+00:00
Chris-D 1,180 Reputation points Independent Advisor