Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,796 questions
2 answers
NOT RECEIVING EMAIL
Why the **** is my email not working? I NEED TO RECEIVE EMAILS.
Outlook | Web | Outlook.com | Email
asked
2026-11-12T22:07:24.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 14.000000000000002%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Charles McAleese
0
Reputation points
answered
2026-11-12T22:38:51.11+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
Azure Document Intelligence stuck in Accepted: F0 to S0 upgrade fails with RequestConflict
My Azure AI Document Intelligence resource in Brazil South currently shows provisioning status "Accepted" and pricing tier Free (F0). Changing the pricing tier to Standard S0 through the Azure portal fails with RequestConflict. The error states…
Azure Document Intelligence in Foundry Tools
Azure Document Intelligence in Foundry Tools
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
2,497 questions
asked
2026-11-12T22:06:51.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 73%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dias
0
Reputation points
answered
2026-11-12T22:09:35.0333333+00:00
AI answer
2 answers
adding another computer
does my license allow me to add a computer and if so how do i add office 365 to another device. if not how do i transfer my license to a different computer.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,131 questions
asked
2026-11-12T22:06:29.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 0%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
joseph mistretta
0
Reputation points
answered
2026-11-12T22:40:40.6866667+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
Request for Assistance Recovering an Old Email Account
Good evening, I'm having difficulties recovering access to my email account, which I originally created in 2013. I would really appreciate the opportunity to speak with someone directly who may be able to help me regain access. I used the email account…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,796 questions
asked
2026-11-12T22:06:17.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Johnny Goodman
0
Reputation points
answered
2026-11-12T22:07:55.3566667+00:00
AI answer
1 answer
Office says my product is unlicensed
Office says my product is unlicensed despite being renewed recently. I have tried logging out and restarting my computer but no success
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,652 questions
asked
2026-11-12T22:05:54.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 6%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kenneth Forde
0
Reputation points
answered
2026-11-12T22:43:15.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,875
Reputation points
Independent Advisor
2 answers
None of my devices will log into our Hotmail account.
We have been trying for almost 2 days to log into our Hotmail account and it wont load. it just gives us this error. we have tried all the assistant trouble shooting steps but no luck. UTC Date: 2026-11-12T21:59:46.337Z Client Id:…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,796 questions
asked
2026-11-12T22:04:49.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 50%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mark Rodriguez
0
Reputation points
answered
2026-11-13T00:56:35.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
113.2K
Reputation points MVP
Volunteer Moderator
2 answers
I cannnott access my outlook email on my ipad despite following all reommenation
I have spent 4 hours trying to fix my outlook account or mail on my uipad or iphone. I have followed every possible solution offered online. I am old and nee to speak to a live technical person.
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
3,143 questions
asked
2026-11-12T22:04:45.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 89%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
Greg OBrien
0
Reputation points
answered
2026-11-12T22:37:03.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
127.3K
Reputation points
Independent Advisor
2 answers
Co-pilot Issue
My copilot in my laptop is not working. When I open the app it only has blank white screen.
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
396 questions
asked
2026-11-12T22:04:29.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 25%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIJ%3C/text%3E%3C/svg%3E)
Iris Jade Seguban
0
Reputation points
commented
2026-11-13T01:37:40.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 31%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ray Roth
0
Reputation points
1 answer
I can'r recover word Doc.
I was on my word document a yesterday then today the document name wasn't deleted, but every thing else was. I have tried to recover my word document. It's ended unsuccessful, but I'm open to any new suggestions as long as I can get it back in time for…
Microsoft 365 and Office | Word | For education | Windows
Microsoft 365 and Office | Word | For education | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,310 questions
asked
2026-11-12T22:04:06.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 13%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Spiritual believer :3
0
Reputation points
answered
2026-11-12T22:21:08.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
21,435
Reputation points Microsoft External Staff
Moderator
3 answers
Iam not able to log in to my hotmail ******@hotmail.com or other account ******@usgimedical.com nor I am able to get code to another email ******@hojmed.com
I cannot login to my hotmail ******@hotmail.com or my email ******@usgimedical.com nor I can code to my email ******@hojmed.com
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,796 questions
asked
2026-11-12T22:04:05.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 31%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
George Abi-Chahine
0
Reputation points
answered
2026-11-12T22:44:03.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 22%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
private-
0
Reputation points
2 answers
outlook email not working
outlook not working, no emails, does no treceived or send emails.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,180 questions
asked
2026-11-12T22:02:44.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 87%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Armando Da Silva
0
Reputation points
commented
2026-11-13T00:51:08.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 57.99999999999999%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Eric Wall
0
Reputation points
1 answer
Azure Functions Flex Consumption — Security Isolation of Deployment Storage Write Permissions
Hello, We are evaluating Azure Functions Linux Flex Consumption for a security-sensitive broker workload. Our security requirement is that application runtime code must not be able to modify its deployment package or change the package reference,…
Azure Functions
Azure Functions
An Azure service that provides an event-driven serverless compute platform.
6,575 questions
asked
2026-11-12T22:02:17.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohanad Al Soloh
0
Reputation points
answered
2026-11-12T22:04:27.37+00:00
AI answer
2 answers
Outlook is no longer accessing my Gmail account.
As of today, I cannot remove my Gmail account through Outlook. I cannot delete it to re-establish it.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,180 questions
asked
2026-11-12T22:01:05.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Eliot Malamud
0
Reputation points
answered
2026-11-12T22:33:17.1+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
3 answers
after opening my msn page it refuses to connect me to my email
It just started a hour ago, up until then i had no issues opening my emails. Now when i click on email it brings me a page that says not available.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,180 questions
asked
2026-11-12T22:00:54.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 8%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
tim manley
0
Reputation points
answered
2026-11-12T22:35:21.86+00:00
private-
0
Reputation points
2 answers
No emails are going out or coming in since 12:42 pm today
No emails on MSN since 12:42 PM today...it is not working can not send Emils either WHAT IS THE PROBLEM????
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,796 questions
asked
2026-11-12T22:00:17.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Patrice Colamesta
0
Reputation points
answered
2026-11-12T22:34:02.65+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
2 answers
My Copilot stop working in my Onenote today
Yesterday, my Copilot was working fine in my Onenote. This morning, when I asked a question, it didn't respond to the question in my Onenote. It displayed that it was lining things up, but nothing was generated. After 5 minutes, it displayed…
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,984 questions
asked
2026-11-12T21:59:26.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 32%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sheila Gibson
0
Reputation points
answered
2026-11-12T22:32:15.7933333+00:00
Ivan B
127.3K
Reputation points
Independent Advisor
2 answers
install phone link on pc
How do I install Phone Link on my pc? I uninstalled it.
Windows for home | Windows 10 | Connect Phone and PC
1,737 questions
asked
2026-11-12T21:57:16.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 22%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Raymond Collado
0
Reputation points
answered
2026-11-12T22:36:52.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV
171.4K
Reputation points
Independent Advisor
0 answers
I was cut off while on a chat
I was designing with the help of AI, a true collaborator. I am not in a business, no name or office. It's a hobby. I've only done two and Microsoft stopped the second at the final rendering. I only design for four particular friends. When stopped, I was…
Microsoft Copilot | Other
2,424 questions
asked
2026-11-12T21:55:33.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 24%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Carol Piner
0
Reputation points
0 answers
Linux App Service (B1): system process memory rises to ~95% every night since Nov 10, not caused by the app
Since 10 November 2026 we see a daily block of extra CPU and memory usage on our Linux App Service plans that does not come from our application. We would like to know whether this is known platform activity, and how to avoid it. Setup Region: West…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,151 questions
asked
2026-11-12T21:55:00.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Paul van den Tillaart
0
Reputation points
asked
2026-11-12T21:55:00.3533333+00:00
Paul van den Tillaart
0
Reputation points
1 answer
Outlook Access denied
Outlook is asking me provider email passoword. I type it. and nothing happen. Connection is very good. I have a plan subscription. It does not work and I cannot repair it. You supervise the program. Please Fix it
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,329 questions
asked
2026-11-12T21:54:56.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 74%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LND
0
Reputation points
answered
2026-11-12T22:27:43.6566667+00:00
Jonathan Deives
83,670
Reputation points
Independent Advisor