Iam not able to log in to my hotmail ******@hotmail.com or other account ******@usgimedical.com nor I am able to get code to another email ******@hojmed.com

George Abi-Chahine 0 Reputation points
2026-11-12T22:04:05.2133333+00:00

I cannot login to my hotmail ******@hotmail.com or my email ******@usgimedical.com nor I can code

to my email ******@hojmed.com

Outlook | Web | Outlook.com | Email
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  1. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T22:36:46.85+00:00

    Hello

    There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. private- 0 Reputation points
    2026-11-12T22:44:03.3666667+00:00

    THE AI RESPONSE HERE IS NO GOOD.

    I notice that the AI-generated responses to several questions are providing password recovery and account sign-in advice that does not address the actual problem.

    The issue is NOT related to passwords, verification codes or account recovery. The problem is that even when users can successfully log in, the Outlook interface itself is not working properly.

    Sometimes users cannot log in at all because the page times out in different browsers. When they do manage to sign in, Outlook is extremely slow, the mailbox does not load properly, and they cannot reliably send or receive emails. NetworkError and ServerError messages also appear.

    I have personally tried different browsers, including Chrome and Firefox, with the same results. My internet connection is working normally.

    I would really appreciate Microsoft arranging for a HUMAN technical support specialist to investigate these Outlook service problems rather than continuing to provide generic AI-generated answers.

    I hope your issue is resolved soon, too.

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  3. AI answer

    2026-11-12T22:04:40.3133333+00:00

    For the Hotmail account, use the Microsoft sign-in troubleshooter first. If the password was changed but sign-in still fails, use the Sign-in Helper tool.

    If the issue is that the verification code is not arriving at the alternate email:

    1. Check the junk email folder for the verification message from @accountprotection.microsoft.com.
    2. If the backup address is another Microsoft address such as @hotmail.com, @outlook.com, @live.com, or @msn.com, open two InPrivate/private browser windows:
      • In the first private window, stay signed in to the account that is requesting the code.
      • In the second private window, sign in to the alternate email account and get the code there.
      • Return to the first window and enter the code.
    3. If security info is wrong or no longer accessible, go to Security basics and select Update info, or choose I don't have any of these to replace the security info.
    4. If the username is not recognized, verify the email domain carefully, such as .com vs .co.uk, and try any other alias or phone number on the account.
    5. If the message says “We couldn't find an account with that username” or “account doesn't exist”, use the Sign-in Helper tool.
    6. If the account has not been signed in to for more than two years, it may have been deleted.

    For the work or school account at usgimedical.com, password reset and verification are handled differently. Contact the organization’s IT admin or use Work or school password reset.

    If the work or school account is sending a code to another mailbox and that code is not arriving, the same private browsing method applies when the alternate mailbox is a Microsoft mailbox.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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