94 questions with Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS tags

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3 answers

microsoft defender

we recently purchased iphone 17pros and now are unable to open apps due to microsoft defender vpn blocking. how do i fix this?

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-27T20:34:16.25+00:00
Beth Hallingbye 0 Reputation points
answered 2026-05-27T21:12:47.2933333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

Blank screen in MS Defender

MS Defender sent me an alert. It tells me "We found this info linked to nationalpublicdata.com: Social Security number and 4 more items". When I click on the button "Take Action" a blank screen pops up. I have no idea what the…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-20T14:00:30.2133333+00:00
Robert Gounley 0 Reputation points
answered 2026-05-20T14:01:05.08+00:00

AI answer

2 answers

I have been charged a $100 and i have no idea what for?

I have been charged a $100 and i have no idea what for?

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-19T15:19:20.7266667+00:00
ted kerley 0 Reputation points
answered 2026-05-19T16:05:36.5733333+00:00
DaveM121 882.8K Reputation points Independent Advisor
1 answer

Alert says web protection is turned off

An alert says web protection is off. I didn’t turn it off. What happened and how do I turn it back on.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-19T12:10:09.02+00:00
Karen Sasl 0 Reputation points
answered 2026-05-19T12:10:18.8266667+00:00

AI answer

1 answer

why do all messages sent to my hotmail get a undeliverable message

All emails to my hotmail get this sent to them: MN1PEPF0000F0E0.mail.protection.outlook.com rejected your message to the following email addresses: [ㅤ@hotmail.com (ㅤ@hotmail.com)] A communication failure occurred during the delivery of this message.…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-11T13:11:03.66+00:00
liz walker 5 Reputation points
answered 2026-05-11T14:01:10.7933333+00:00
Brian Tillman 25,460 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Trouble with history in Microsoft Defender

I recently installed Microsoft Defender and the history shows I turned off web protection. I didn’t realize I did that and need to turn it on but don’t know how. Can anyone offer advice? Thank you.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-05-04T15:56:04.4033333+00:00
Judy L 20 Reputation points
accepted 2026-05-04T20:25:59.8933333+00:00
Judy L 20 Reputation points
1 answer

#Ended subscription and got charged

I ended my subscription last month or 2 months ago, and today i got charged when I ended and haven't bought anything.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-04-17T20:55:42.8166667+00:00
kenny Centeno 0 Reputation points
answered 2026-04-17T21:42:39.7233333+00:00
paulr0511 45,145 Reputation points Independent Advisor
3 answers

Web protection

I have been receiving message from the MIcrosoft Defender program that my Web Protection on my cell phonewas on at the end of March but no longer working. How do I get it to work again.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-04-08T14:34:57.74+00:00
Ruth Pringle 0 Reputation points
answered 2026-04-08T19:00:28.75+00:00
Ice Darel Caorte 1,240 Reputation points Independent Advisor
0 answers

iOS Outlook/Teams cannot sign in my account since Microsoft Defender Endpoint is not reachable

I am trying to login to my Microsoft account for Outlook and Teams. I have the VPN on and running with connect on demand enabled. I am logged in to Microsoft Defender and "Everything looks good" with device protection active and network…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-04-06T00:29:25.07+00:00
Xander Judge 5 Reputation points Microsoft Employee
edited the question 2026-04-06T01:55:03.8733333+00:00
Haytham-C 4,210 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Defender for iOS says ‘This account has reached its devices limit"

Generated by Office Copilot: I spent over an hour with Chat support and he could not get me out of this issue even though I shared this exact information. Title was generated by Office Copilot. I confirmed the phantom device is visible on my iPad…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-03-03T23:02:40.29+00:00
Larry Herzlich 0 Reputation points
answered 2026-03-03T23:53:07.4333333+00:00
Larry Herzlich 0 Reputation points
1 answer

Kevin McLafferty

I don’t know why I am being billed twice for Microsoft 365. I pay $13.85 every month and now I just got charged $106.61 as well on my credit card. Thank you! Km

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-26T20:07:42.67+00:00
Kevin Mclafferty 0 Reputation points
answered 2026-02-26T20:07:56.7466667+00:00

AI answer

1 answer

I have been double charged on 2 different credit cards

I have been double charged on 2 different credit cards. Do I have 2 accounts

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-24T22:38:48.25+00:00
Dave Plowman 0 Reputation points
answered 2026-02-24T22:38:54.9666667+00:00

AI answer

2 answers

When I try to open a saved excel file, or try to open the desktop app directly, the app just hangs and will not open.

When I try to open a saved excel file, or try to open the desktop app directly, the app just hangs and will not open.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-18T11:06:39.42+00:00
chris wright 0 Reputation points
answered 2026-02-18T14:49:22.7333333+00:00
Marcelo Mendoza 10,685 Reputation points Independent Advisor
2 answers

Why I am being charged 16.49 per month when I don’t have a subscription?

My bank account says I have a charge for MICROSOFT*14 DAY TRIAL REDMOND WA. I don’t know what this was from or for and I would like to stop getting charged. -Thank you, Chandler

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-17T00:23:23.1866667+00:00
Chandler Conner 0 Reputation points
answered 2026-02-17T15:58:19.0566667+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
1 answer

My 2FA is not working and cannot access hotmail email

I cannot add my hotmail account to my Microsoft Authenticator. I cannot get into my account and when I try the recovery form is says they will not submit for a new password as my account has 2FA. How do I reach support to get into my account

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-05T17:27:05.7933333+00:00
Dale McCall 10 Reputation points
edited an answer 2026-02-11T06:15:00.5733333+00:00
Ian-T 7,745 Reputation points Microsoft External Staff Moderator
2 answers

I am British and travelling in Zimbabwe and cannot resubscribe to Microsoft 365.

I am travelling and cannot resubscribe to Microsoft 365. I am British and in Zimbabwe - but it's blocking me from re-subscribing. Any advice?

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-05T07:00:20.5466667+00:00
Lisa Grainger 0 Reputation points
commented 2026-02-06T06:48:04.7066667+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

new computer. tried recording in powerpoint, can not hear recording

new computer. tried recording in powerpoint, can not hear recording

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-06T02:12:56.2833333+00:00
Pamela Smith 0 Reputation points
answered 2026-02-06T02:13:33.3766667+00:00

AI answer

2 answers

My two step verification is not accepting my email address

I have a new phone and now I cannot access my email as my authenticator app is not allowing me to add my personal account.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-02-05T16:53:04.7933333+00:00
Dale McCall 10 Reputation points
answered 2026-02-05T16:54:47.5066667+00:00
Dale McCall 10 Reputation points
2 answers

How do I sign in?

I am blocked from signing in to Microsoft Outlook.

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-01-26T20:14:35.41+00:00
Matthew Orebic 0 Reputation points
answered 2026-01-26T20:57:22.3466667+00:00
Richard Trinidad 6,285 Reputation points Independent Advisor
1 answer

How to get iPhone 16 to receive Emails through Microsoft 365

I have an iPhone 16 purchased from Best Buy.  I subscribe to Microsoft 365.  The calendars on the computer and iPhone had been synchronized, but the synchronization was lost.  While attempting to correct this problem, I did something that now keeps the…

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
asked 2026-01-10T19:33:53.7433333+00:00
John Kops 0 Reputation points
answered 2026-01-10T19:35:04.2266667+00:00

AI answer