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I have been charged a $100 and i have no idea what for?

ted kerley 0 Reputation points
2026-05-19T15:19:20.7266667+00:00

I have been charged a $100 and i have no idea what for?

Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS
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  1. DaveM121 882.8K Reputation points Independent Advisor
    2026-05-19T16:05:36.5733333+00:00

    1

    This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-05-19T15:19:36.9866667+00:00

    Use the Microsoft account billing tools to identify what the $100 charge is for.

    1. Go to the Manage your payments page of the Microsoft account dashboard:
      • Sign in with the Microsoft account that might be associated with the charge.
      • Find the payment method that was charged and select Investigate next to the unrecognized charge. This tool walks through the most common reasons for unexpected charges and helps identify the product or subscription.
    2. Check for common causes of unrecognized charges:
      • A Microsoft subscription (for example, Microsoft 365) with recurring billing enabled.
      • A purchase made by someone you know (family member) using the same card.
      • A previously declined charge that was processed later.
      • A pre-order or split order that has now been billed.
      • An in-app purchase from an app or game.
    3. If the charge is related to a subscription that was believed to be canceled:
      • Go to Subscriptions at https://account.microsoft.com/services and check the subscription status and end date.
      • Charges can still occur if cancellation was done less than 2 days before the billing date, or if a different Microsoft account is actually being billed. If the wrong account was used, return to Manage your payments and use the Investigate flow to confirm which account is tied to the charge.
    4. If the charge still cannot be identified or appears incorrect:
      • Use the troubleshooter linked from How to investigate a billing charge from Microsoft to further analyze the charge.
      • If needed, contact Microsoft Billing Support from the support site and provide details of the charge (date, amount, last 4 digits of card) so they can review the billing on the account.

    If there is concern that the account or payment method has been compromised, also review recent purchases and subscriptions on all Microsoft accounts used with that card and consider contacting the bank or card issuer to secure the payment method.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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