1,130 questions with Microsoft 365 and Office | OneDrive | For home | Android tags

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Samsung sd card not backing up.

Hi, I've just realised that the SD card (where my photos are stored) on my Samsung A53, android version 16, has not backed up since 31 March 2026. I've tried the 'Back up now' option, the option goes grey for a while, then blue again, but nothing…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-25T16:04:28.2033333+00:00
A C 0 Reputation points
commented 2026-05-30T21:42:26.9+00:00
Chris B shefg 0 Reputation points
2 answers

Onedrive - Restoring deleted photos from recycle bin on onedrive

I have deleted photos from my recyle bin in Onedrive (I had to do this to free up memory so that I could use my Hotmail account). I did not expect it would also delete photos from my mobile (S25 Samsung). I have tried to chat to Microsoft online but…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-29T08:19:32.94+00:00
chatan shah 0 Reputation points
answered 2026-05-29T08:56:08.0766667+00:00
DaveM121 882.8K Reputation points Independent Advisor
2 answers

onedrive camera "backup turn off" cant turn it on ?

on my mobile onedrive, the camera "backup turn off" and i can not turn it on, how come ?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-26T09:29:17.1266667+00:00
Sylvain 0 Reputation points
answered 2026-05-26T10:09:09.8233333+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers

Onedrive syncing Android screenshots - how to stop?

Onedrive syncing android screenshots - how to stop? I had set up my OneDrive backup to only back up the photos from my Camera folder on my phone. I unchecked ALL of the folders I didn't want backed up. However, I noticed that many folders have been added…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-25T21:06:40.2566667+00:00
Rafael BB 0 Reputation points
edited an answer 2026-05-26T02:37:30.3966667+00:00
Norah-L 6,685 Reputation points Microsoft External Staff Moderator
2 answers

I am executor of an estate and family members have illegally deleted the deceased one drive files after his death. Need to get them back

Family members have deleted a large number of one drive files with authorisation. They need to be recovered if possible

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-25T09:03:53.1533333+00:00
Kim Calcutt 0 Reputation points
commented 2026-05-25T10:02:06.4533333+00:00
DaveM121 882.8K Reputation points Independent Advisor
2 answers

OneDrive seems like it selects photos at random.

I just recently got a PC, have not had one in a long time. Logged in to OneDrive and started going through the pictures that I have backed up and it just seems like it chooses at random which ones to back up. I will have a random set of pics that i take…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-20T19:39:56.06+00:00
Edward Lilja 0 Reputation points
commented 2026-05-24T06:34:22.45+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
2 answers

I permanently deleted my photos in onedrive.

I permanently deleted my photos in onedrive. I can't find it.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-23T23:17:38.33+00:00
Dylan Ching 0 Reputation points
answered 2026-05-24T03:52:19.4633333+00:00
EmilyS_726 17,720 Reputation points Volunteer Moderator
2 answers

How to delete photos from phone but not OneDrive

I'd like to clear some data on my phone. So I'd like to delete some photos, but keep them on Onedrive. The phone is synced to OneDrive, so they are automatically uploaded to OneDrive.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-18T07:59:59.2166667+00:00
Andy Nevill 0 Reputation points
commented 2026-05-21T07:20:14.75+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
2 answers

Backup from Android S24 to One Drive

I backup my S24 photos to my one drive account. Is it safe to delete photos from my S24 device?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-20T17:49:38.1+00:00
Dennis Wells 0 Reputation points
answered 2026-05-20T19:27:04.7633333+00:00
Bulldog 2,200 Reputation points
1 answer

Organizing backed up photos exactly like they are organized in my phone Photo Gallery

I have pictures on my android phone organized in folders (I move them out of the "camera" folder. When they are backed up on Onedrive, they are all reorganized by year and month. I have already made sure the backup includes all of my gallery…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-20T01:30:07.83+00:00
Julia Timmons 0 Reputation points
answered 2026-05-20T01:30:19.5866667+00:00

AI answer

1 answer

accidentally have two accounts

I'm locked out of my account: ******@optonline.net I would like to use the one with my subscription for ******@gmail.com I use an android phone and PC with windows. Thank you

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-18T16:38:49.11+00:00
thomas preiato 0 Reputation points
answered 2026-05-18T16:39:09.94+00:00

AI answer

2 answers

How to move files from Microsoft One to USB dive on Android phone

I need to move my files and photos from my Microsoft account to an SD card (USB) on my Android. Microsoft is saying account is frozen and files will be deleted today. (I just found this out a couple hours ago.) I am unable to move any files or photos…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-15T02:19:08.0566667+00:00
QueenKatherine 0 Reputation points
commented 2026-05-15T03:07:32.75+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers

Upgraded onedrive weeks ago and still myaccount is frozen.

my account is still frozen, despite upgrading my one drive weeks ago. Why? And what should i do? Should i refund my payment? I haven't used a single mb of my upgraded one drive. I need answers asap. Thank you. Or can i talk to an agent?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-14T10:14:43.2733333+00:00
Sayeeh Dianne Molbog 0 Reputation points
answered 2026-05-14T14:39:24.9166667+00:00
Emmanuel Santana 39,040 Reputation points Independent Advisor
1 answer

Restoring lost backup.

So, I had created a backup of one of my gallery albums from my samsung phone in OneDrive. But in an effort to create more space in my OneDrive, I accidentally deleted them from OneDrive permanently, which also deleted the files from my phone storage as…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-11T08:44:09.4566667+00:00
Samuel Biju 0 Reputation points
answered 2026-05-11T09:22:47.28+00:00
DaveM121 882.8K Reputation points Independent Advisor
3 answers

Unable to prepare files for offline

I cannot seem to get all files available for offline. The notification has never changed. There are files that are simply not being made available offline with a Red X next to the file on the application. This is seriously frustrating as one would expect…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-01-17T15:01:06.4533333+00:00
Rivaash Sewnarain 0 Reputation points
answered 2026-05-09T22:41:57.7633333+00:00
Jim Pole 0 Reputation points
2 answers One of the answers was accepted by the question author.

ONE DRIVE MALFUNCTION IN ANDROID

ONE DRIVE MALFUNCTION Suddenly my app One Drive doesn't work anymore. Just in the mobile (Android). Works well in PC or laptop. Problem: doesn't open files or photos, no downloads or transferences. Sometimes opens files but takes longtime. Videos don't…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-04T14:33:54.8866667+00:00
Heliodoro Silva 20 Reputation points
commented 2026-05-06T16:23:32.1366667+00:00
Heliodoro Silva 20 Reputation points
3 answers

OneDrive account locked

OneDrive account is locked because storage is full. I activated a Google Play trial subscription but it is not applied. I cannot access my account at all, I only see "account locked" message. I cannot delete files or use the app. Please unlock…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-04-23T11:03:47.3333333+00:00
Valentina Stoicescu 0 Reputation points
commented 2026-05-05T14:39:04.31+00:00
Valentina Stoicescu 0 Reputation points
1 answer

How do I delete my email address from my One Drive?

How to delete my one email address from my One Drive How do I delete my one email address from my One Drive? It has suddenly changed from one day to the next. and I can't even get it erased from my smartphone (samsung)! not too difficult please. I don't…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-03-30T05:36:25.1966667+00:00
Thierry C 0 Reputation points
commented 2026-05-04T22:23:02.35+00:00
David Branch 0 Reputation points
1 answer

One Drive app is so painfully slow at playing videos it's almost unusable.

No matter what Internet connection I am on, when using One Drive on my Pixel 10 Pro, it's so god awful at video playback. I have 2Gb Fiber internet in my house and consistently get 800-1000mbps + on speed test over WiFi and it STILL loads horrendously…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-03-18T21:51:07.6466667+00:00
Calin Janick 20 Reputation points
commented 2026-04-26T09:54:43.65+00:00
Arman Schwarz 0 Reputation points
1 answer One of the answers was accepted by the question author.

Having Problem accessing Personal Vault on Mobile

I have a passkey and I'm getting stuck in a loop. I'm sick to death of not being able to resolve this problem. I tried to access with password under try another method. I keep getting a message something like 'You've tried too many times.' Very nice, but…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-04-25T15:13:11.0566667+00:00
Aalen Wall 160 Reputation points
accepted 2026-04-25T16:37:36.5266667+00:00
Aalen Wall 160 Reputation points