81 questions with Microsoft 365 and Office | OneDrive | For education | iOS tags

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1 answer

Unresolvable "Sync Error" for OneNote, ~500GB free

I keep notes in my OneNote, I use Apple products and a school account that I later found gives me 500GB - But I have accrued many notes, so when I got the following message I wasn't terribly surprised: The "Get more storage " button does not…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-05-20T22:25:53.0333333+00:00
Chlöe 0 Reputation points
commented 2026-05-22T01:01:46.15+00:00
Jade Ng 11,910 Reputation points Microsoft External Staff Moderator
1 answer

How to recover important document

I was recently working on a document that I accidentally deleted , to what I believe is an inactive account. That account used to belong to me but I deleted/deactivated it but somehow it is still under my list of one drive storage places. This document…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-04-22T01:02:31.4433333+00:00
Hafsa H 0 Reputation points
commented 2026-04-25T03:47:46.2833333+00:00
Vivian-HT 16,345 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Critical Data Loss - Owner of shared document lost 1 week of work on Word for iPad (Microsoft 365 Education)

Hello, I am seeking urgent assistance regarding a major data loss on OneDrive. I have lost an entire week’s worth of intensive work on a document of which I am the owner. My Setup: Account: Microsoft 365 Education (University account). Device: Word…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-02-18T21:57:00.1266667+00:00
Marianne Brouillette 20 Reputation points
accepted 2026-02-19T01:20:54.1533333+00:00
Marianne Brouillette 20 Reputation points
2 answers

I can’t access Microsoft 365 through my uni account

I can’t log into any of my university accounts since getting a new phone. My Microsoft Authenticator account wants a number from it however I cannot access it

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-02-05T09:51:05.1433333+00:00
Abbey Parker 0 Reputation points
commented 2026-02-06T10:09:10.87+00:00
Anonymous
2 answers

How do I scan a document to open in Immersive Reader now?

Now that Microsoft is retiring Microsoft Lens and suggesting that we scan into OneDrive, is there an easy way to scan and open text in Immersive Reader? I work with students with reading disabilities, and Microsoft Lens has been a lifesaver for our…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-02-05T21:27:55.3466667+00:00
Kim Cing 0 Reputation points
answered 2026-02-05T22:07:34.2266667+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
1 answer

My other account can't log in and it reports that the user doesn't exist

My other account can't log in and it reports that the user doesn't exist. Is there any way I can log back in to retrieve the documents? Can anyone help me 🥺 I think my organization is locked because it hasn't been active for a long time.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-02-04T18:40:44.89+00:00
NGUYỄN TÂM MINH NGUYỆT - D21 0 Reputation points
answered 2026-02-04T19:49:21.9766667+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
2 answers

I have a subscription for Microsoft Office I bought it from Saudi Arabia but I have problem to find it because of free subscription

I have a subscription for Microsoft Office I bought it from Saudi Arabia but I have problem to find it because of free subscription

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-12-24T03:22:57.0833333+00:00
محمد نصر 0 Reputation points
answered 2026-01-31T15:55:56.1266667+00:00
Shikha Ghildiyal 7,250 Reputation points Microsoft Employee Moderator
2 answers

My study data on OneDrive has disappeared.

My study data on OneDrive has disappeared. My information used to be at this link: https://chula-my.sharepoint.com/:f:/g/personal/6430100231_student_chula_ac_th/IgBrArLy-ezTSbNQX0C_ArHUASrN2A_pHDUVFijcBltbTDk?e=V7FHfu but now the entire file is gone. I…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2026-01-31T15:37:32.5433333+00:00
Prich Tanthawaruk 0 Reputation points
answered 2026-01-31T15:47:15.2133333+00:00
Shikha Ghildiyal 7,250 Reputation points Microsoft Employee Moderator
2 answers

Authenticator app

i changed my phone and now i don’t know how to sign in into my office uni account, i really need to access some documents as i was working on them, some help would be much appreciated

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-12-19T15:05:23.0633333+00:00
Evamaria Ferro 0 Reputation points
commented 2025-12-20T20:22:25.41+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2 answers

HOW TO RECOVER UNSAVED DOCUMENT

Hello, I was using Microsoft Word on my iPad when it began not responding. I made sure the document was set to Autosave and then I force closed the app. Upon reopening the app, my document is gone, only an older version from previous days ago exists, not…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-12-13T14:19:27.2833333+00:00
Sabrine Elouali 0 Reputation points
commented 2025-12-16T20:43:26.19+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
3 answers

How do I sign in without Authenticator?

I'm not able to log into my Outlook app on my Iphone cause It keeps automatically sending me into authenticator and since I'm in authenticator I can't verify the code whilst being in the app.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-11-06T17:39:53.91+00:00
Andreana Ambros 0 Reputation points
commented 2025-11-10T15:45:19.8433333+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
1 answer

NECESITO COMUNICARME CON SOPORTE TECNICO

Necesito que me deshabiliten la opcion del Authenticator ya que no he podido vincularlo a la cuenta porque cambie de celular y necesito abrir mi cuenta de ONE DRIVE

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-10-01T04:27:14.13+00:00
Sara Ramirez 0 Reputation points
edited a comment 2025-10-13T06:46:37.5966667+00:00
Darren-Ng 10,455 Reputation points Microsoft External Staff Moderator
1 answer

Only sees shared libraries on a work/school Onedrive

Hi, I’m having some issues with my school Microsoft account. When I sign into OneDrive, only shared libraries show up. My previous account works just as it should, showing "home", "my files", "shared" etc. Tried updating,…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-25T08:42:36.52+00:00
Mia Anna King 0 Reputation points
commented 2025-09-30T11:45:30.0566667+00:00
Liora D 15,800 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Office format errors with Apple IPad

I am unable to make corrections from my IPad . When I try to create documents the format is in multiple fonts

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-21T18:10:21.3833333+00:00
Atwell, Will 0 Reputation points
commented 2025-09-26T02:36:25.22+00:00
Huy-K 12,115 Reputation points Microsoft External Staff Moderator
2 answers

one drive will not work for auto save

i tried to turn on auto save and it says "sorry were having trouble connecting to one drive"

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-09T14:34:50.38+00:00
Alicia Thomas 0 Reputation points
commented 2025-09-12T15:50:57.07+00:00
Vy Nguyen 11,150 Reputation points Microsoft External Staff Moderator
2 answers

How to move a file to another folder?

I cannot locate the "Move to" option in the task bar or right click options--where is it?

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-08-31T20:28:16.9666667+00:00
Jenn Elkin 0 Reputation points
commented 2025-09-03T16:19:03.0766667+00:00
Vy Nguyen 11,150 Reputation points Microsoft External Staff Moderator
1 answer

Backup issue

I use onedrive to store a backup of my notebooks from Goodnotes 6. This app provides me a continuous back up of the data so I deleted the application and all its data trusting my backup on your cloud service. When I downloaded the app again it showed me…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-05-31T11:45:04+00:00
Anonymous
4 answers

Lost pictures due to auto photo backup and purchase of new iPhone

I am reaching out regarding an issue with the OneDrive photo backup feature on my iPhone. I have a 1TB OneDrive subscription (educational) and had the automatic camera upload enabled on my previous iPhone. However, due to storage limitations on that…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-04-16T12:31:40+00:00
Anonymous
2 answers

Microsoft Authenticator Issue – Error Code 500121

Hello, I’m hoping someone can assist me, as I’ve been stuck in an endless loop trying to access my Microsoft 365 apps for the past few days, and it’s getting really frustrating. I recently got a new phone and had to set up Microsoft Authenticator again…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-04-15T18:38:56+00:00
Anonymous
2 answers

Number changed

My number has changed and I cannot receive a verification code.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-07-12T21:21:44+00:00
Anonymous