I have a subscription for Microsoft Office I bought it from Saudi Arabia but I have problem to find it because of free subscription

Hi محمد نصر

Thanks for reaching out to Microsoft QnA

If you already had a Microsoft 365 subscription and did not purchase it from the iOS app, you can manage it at: https://account.microsoft.com/services

If you purchased a Microsoft 365 Personal subscription from the iOS app, go to Settings > [your name] > Subscriptions.

Microsoft 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand.

here are some steps I recommend you try to narrow the issue:

Step 1: Identify Which Account You Use

• open Word or Excel > go to File > Account.
• Check the Signed-in account and the Product Information section. This shows which subscription or license is active.

Step 2: Review All Subscriptions Linked to Your Microsoft Account

• Sign in at https://account.microsoft.com/services using the account shown in Step 1.
• You’ll see:
  • Active subscriptions (e.g., Microsoft 365 Personal, Family, Business).
    • One-time purchases (e.g., Office Professional 2021/2024).
    • Repeat this for any other Microsoft accounts you might have used.
    • For reference: Billing & payments and Where can I manage my Microsoft 365 subscription?

Step 3: Cancel or Consolidate

• If you find duplicate subscriptions:
• Decide which one you want to keep.
• Click Manage > Cancel subscription for the extra one.
• To cancel Microsoft subscriptions, please follow the instructions here: Cancel a Microsoft 365 subscription and Cancel other Microsoft subscription

Step 4: Check Billing

• Go to https://account.microsoft.com/billing/orders to confirm charges and dates.
• If you see overlapping charges, you can request a refund for unused time after canceling.
• To review subscription purchases, and track orders, please sign in to the order history page on your Microsoft account dashboard. For more information: View your Microsoft Store order history

Tips: 

• Make sure you sign in with the account you used to make the purchase. 
• If you didn't sign in and used Guest Checkout when you created your order, use the Guest Order Lookup instead.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Dear @محمد نصر,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

Based on your description, I understand that you want to find your Office 365 subscription.

For better assist, please kindly let me know some information:

• When you refer to a free subscription, which specific plan are you referring to?
• May I ask whether you are an admin or you are an end user? 
• Also, is the subscription purchased in Saudi Arabia still active?
• Regarding the issue, could you please provide a more detailed description of the issue you are encountering? Please take a screenshot of the issue you're experiencing so I can better assist you.

This information will help us support you more accurately

In the meantime, if you want to check your current Office 365 subscription details, please follow the steps below:

Method 1:

1. Visit this link: https://portal.office.com/account/?ref=Harmony
2. Once signed in, navigate to the Subscriptions section
3. There, you should be able to view details related to your active Office 365 plan.

This page will show you information such as your subscription type, billing status, renewal date, and any linked licenses.

Method 2:

1. Go to Microsoft 365 admin center.
2. In the Dashboard view, go to Billing > Your products.
3. The Your products page will show you all your subscriptions along with details like product name, assigned licenses, and subscription status. You can select any subscription for more details.

Note: These are the steps intended for IT administrators

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. I'm looking forward for your reply.

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