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I can’t access Microsoft 365 through my uni account

Abbey Parker 0 Reputation points
2026-02-05T09:51:05.1433333+00:00

I can’t log into any of my university accounts since getting a new phone. My Microsoft Authenticator account wants a number from it however I cannot access it

Microsoft 365 and Office | OneDrive | For education | iOS
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  1. Anonymous
    2026-02-05T10:31:45.8833333+00:00

    Dear @Abbey Parker,

    Good day! Welcome to Microsoft Q&A forum! 

    Based on your description, I understand that you’re unable to access Microsoft 365 using your university account after getting a new phone, and you’re being prompted to provide a number from Microsoft Authenticator that you currently can’t access.

    I sincerely apologize for the inconvenience caused by this issue.

    Regarding your situation, if you're an end-user, please reach out to your IT administrator for assistance. If you’re unable to sign in due to a phone change, a new phone number, or issues receiving your authentication code, your IT administrator can help by updating your authentication methods or revoking and re-registering your authentication.  

    Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.  

    For detailed guidance, ask your IT administrator to review the step-by-step instructions provided in the referenced article: Manage user authentication methods for Microsoft Entra multifactor authentication

    User's image

    Here's how to find your IT Admin: How do I find my Microsoft 365 admin? (please also kindly reach out to your friends, professors/teachers, etc. to see if they have the IT department contact) 

    User's image

    As much as I’d like to assist you directly, only your company/organization's IT administrator can reset or update the authentication settings for your account. Please reach out to them for further help, as they have the necessary access to resolve this issue.

    Kindly let me know when there are updates or if you need further assistance.

    I'm here and happy to help! Thank you for your kindness and patience!

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-02-05T09:51:15.09+00:00

    If you are unable to access your university Microsoft 365 account due to issues with the Microsoft Authenticator app after getting a new phone, you may need to reset your Multi-Factor Authentication (MFA) settings. Here are some steps you can take:

    1. Contact Your University Administrator: Since you are using a university account, reach out to your university's IT support or administrator. They can reset your MFA settings, allowing you to set up the Authenticator app again.
    2. Use Alternative Sign-In Methods: If your university account has alternative sign-in methods enabled (like SMS or email verification), try using those to log in.
    3. Create a Temporary Account: If you cannot reach your university's support, consider creating a temporary Microsoft 365 trial account. This will allow you to submit a support ticket to Microsoft on behalf of your original account. You can explain your situation and request assistance in regaining access to your university account.
    4. Follow Up with Microsoft Support: If you manage to create a temporary account, navigate to the Microsoft 365 Admin Center, go to Support, and raise a support ticket detailing your issue.

    These steps should help you regain access to your university account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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