605 questions with Microsoft 365 and Office | OneDrive | For home | iOS tags

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Issue with uploading videos pausing in one drive app from iphone

I am trying to upload videos from my iphone into the one drive app. Whenever I try this it says that uploading is paused. I am connected to wifi. Do you know what may be causing it to pause? The app is also up to date.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-29T08:38:51.7066667+00:00
Beth Church 0 Reputation points
answered 2026-05-30T02:26:13.62+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
2 answers

How to get back into one drive and reset my password

I changed iphones and the old iphone is being sent the authenticator when I try to login. I have a back up email address which I get the first code, the second code should go to my phone, but that has stopped working. I submitted account recovery form on…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-28T23:02:02.23+00:00
Kirstie McLaren 0 Reputation points
commented 2026-05-29T06:02:06.45+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
2 answers

Unable to sync one drive files

I am unable to sync my one drive files on my PC with my one drive app on my ipad AND my iphone.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-28T15:41:03.54+00:00
Ian Barwick 0 Reputation points
answered 2026-05-28T23:00:58.2833333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

How to access documents/data which were usually available on the "my scans" section of the Microsoft lens app ?

I have been using the Microsoft lens app for about 4 years now. I have loads of pdf documents and pictures saved on the app which I had not saved to the local phone storage of my i-phone. I tried accessing them through the "my scans" option…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-19T17:41:39.65+00:00
Abeer Mathur 0 Reputation points
answered 2026-05-19T17:42:03.6466667+00:00

AI answer

4 answers

I have no idea what onedrive sync client is. What is it and how do I stop syncing?

I have no idea what “onedrive sync client” is. What is it and how do I stop syncing? If I delete onedrive from my iPhone do I lose the original files?

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-14T20:39:31.7333333+00:00
Chris McGavin 5 Reputation points
commented 2026-05-15T16:08:54.8333333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

Can’t purchase 365 basic plan

I’m trying to buy the 365 basic plan again as my subscription was cancelled due to getting a new bank card. I’ve updated all the details and my old card is completely gone and yet I can’t but this plan again. It only allows me to buy the more expensive…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-12T19:08:12.5566667+00:00
Jordan Gaunt 0 Reputation points
commented 2026-05-14T00:18:16.1866667+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

One drive date downloaded and date created

Hi, I have one drive synced on my iphone and desktop whenever I try to download an image on my phone its buried deep down in the gallery at the time it was originally created (these are 3d renders images not photos) so my question is how can I download…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-11T12:04:29.2933333+00:00
Mazen Samir 0 Reputation points
commented 2026-05-13T00:35:13.0733333+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

I've lost my phone contacts on iphone. It was set to default to Outlook. How can I find them?

Two days ago, I noticed over 100 of my phone contacts were missing on iphone. After speaking with Apple, they noticed my missing addresses were not on my icloud. The default setting was for Outlook. They believe these missing contacts are in One Drive or…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2025-11-05T16:21:06.9866667+00:00
GIL HODGES 0 Reputation points
commented 2026-05-01T02:04:47.2766667+00:00
Mike A 0 Reputation points
1 answer

OneDrive app closes (iOS) when accessing Sharepoint sites on version 16.35.2 update

Iphone is running 26.4 Had no issues accessing sharepoint sites via the OneDrive app until I updated to the latest version today. The app will close itself. anyone else having these issues? I've been able to reproduce it on 3 iphones.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-03-27T14:06:30.2433333+00:00
CN 15 Reputation points
commented 2026-04-30T13:45:50.88+00:00
Kristian Stage 0 Reputation points
2 answers

storage sharing on 1TB not working

I subscribe to Premium and share with one other who does not have the storage of 1Tb - what should I do

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-29T19:50:59.9633333+00:00
NK 0 Reputation points
answered 2026-04-29T20:29:24.2033333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How to add a shortcut to a folder in OneDrive to my home screen in iOS 26

I want a direct shortcut on my iphone home screen to a folder in my OneDrive App. The instructions I am finding using the iOS Shortcuts app are wrong or incomplete. Help please.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-21T22:14:35.4266667+00:00
Clay Spitz 20 Reputation points
commented 2026-04-22T14:58:48.0866667+00:00
Clay Spitz 20 Reputation points
2 answers

Can I auto-upload videos only from my iPhone?

I want to use amazon photos to keep my photo in cloud, and use OneDrive to store my videos only. Can I auto-upload videos only from my iPhone?

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-12T04:17:54.67+00:00
Wei Gao 0 Reputation points
answered 2026-04-12T05:17:17.6466667+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers

how to synch two microsoft 365 accounts into one OneDrive

I have two Microsoft 365 accounts and want to sync the old one and the new one on One Drive so I can cancel the old one.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-02-13T22:33:52.8133333+00:00
Frances Foster 0 Reputation points
commented 2026-04-09T11:41:31.44+00:00
John Smith 0 Reputation points
1 answer

OneDrive for iOS: "using Camera backup on the OneDrive account" is not importing the image file with Adjusted location details

I have clicked photos on my iPhone, and have adjusted the locations of the photos using the Adjust button in the Photos app of the iPhone. The locations of the photos adjusted on iPhone are showing up on all devices syncing with that iPhone using iCloud…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-02T02:45:47.1133333+00:00
SN_01 81 Reputation points
commented 2026-04-05T06:40:25.1566667+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
2 answers

One drive sync with Iphone photos

I used to be able to take photos on my iPhone which then were automatically saved to onedrive app on iPhone as well as onedrive folder or online. It no longer downloads new photes. My iPhone setting is to camera back which shows as being complete . I…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-03T13:43:06.39+00:00
Peter Fischer 0 Reputation points
commented 2026-04-03T19:26:54.76+00:00
EmilyS726 234.9K Reputation points Independent Advisor
1 answer

I have files that were shared to me by another person on one drive that I cannot delete

I am trying to delete files off my onedrive that someone shared with me but I do not see a way to delete them?

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-03-25T21:53:49.9133333+00:00
RitzmanK 0 Reputation points
commented 2026-03-27T22:36:37.6566667+00:00
Manoel Barros 18,935 Reputation points Independent Advisor
2 answers

iPhone photos

My iphone photos are automatically being uploaded to OneDrive which I don't want. What do I do stop this? My hotmail is over storage because of this..

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-03-26T04:31:34.9433333+00:00
kelly williams 0 Reputation points
answered 2026-03-26T05:52:02.58+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

organizations storage is full

I am getting a message in one drive that says Your organizations storage is full. Your OneDrive is read-only right now. Contact your IT department for more info. but at the bottom is says ive only used 2% of my storage 2.6GB of 100GB

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-03-23T05:48:32.4333333+00:00
SkyStudentAcct 20 Reputation points
answered 2026-03-23T06:31:29.1+00:00
paulr0511 45,145 Reputation points Independent Advisor
1 answer

My email says I can't send or receive messages as it is almost 80% full but my storage is practically empty on one drive and outlook

I have an email saying Your [Moderation note: PII removed]@outlook.com Microsoft storage is almost full. If your storage is full, you can’t back up, sync edits, or add files and photos to OneDrive, and you won’t be able to send or receive emails from…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-03-20T20:59:11.3966667+00:00
Freddie Bell 0 Reputation points
commented 2026-03-23T06:16:34.1966667+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Extremely slow, or loading stuck when using Iphone 16 Pro to upload files to OneDrive app

I recently changed my phone from iphone 12 to iphone 16 pro. Using the new phone, I have trouble uploading document and media files using the IOS OneDrive app. The uploading process doesnt load and it shows "waiting" for very very long time and…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2025-09-04T14:09:10.5766667+00:00
Wayne Yia 25 Reputation points
commented 2026-03-12T18:52:09.89+00:00
hoxi 0 Reputation points