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Issue with uploading videos pausing in one drive app from iphone

Beth Church 0 Reputation points
2026-05-29T08:38:51.7066667+00:00

I am trying to upload videos from my iphone into the one drive app. Whenever I try this it says that uploading is paused. I am connected to wifi. Do you know what may be causing it to pause? The app is also up to date.

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
    2026-05-30T02:26:13.62+00:00

    Hello Beth Church

    if OneDrive on iPhone shows video uploads as paused even on Wi‑Fi, it is often related to one of these conditions:

    The app cannot keep running in the background, the phone is in Low Power Mode or below 20% battery, the OneDrive account is out of storage, or the upload queue is struggling with large/pending video items.

    Here is what you can do:

    • Make sure the iPhone is charging, the battery is above 20%, and Low Power Mode is turned off.
    • In iPhone Settings, confirm Background App Refresh is enabled for OneDrive.
    • Open OneDrive and leave it running in the background instead of force-closing it. iOS camera upload may pause if the app is closed.
    • Check that your Microsoft storage is not full, since new camera roll uploads will stop if there is no space left.
    • In the OneDrive app, go to Profile > Settings > Account > Reset to refresh the upload state.
    • If the videos are large or there are many pending items, try Bedtime Backup while connected to Wi‑Fi and power.

    If it still pauses after that, reinstalling the OneDrive app is the next recommended step.

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

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