Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,154 questions
1 answer
I've lost my old phone, so I'm unable to access to the Authenticator App. This is the only global admin account for my tenant.
I've lost my old phone, so I'm unable to access to the Authenticator App. This is the only global admin account for my tenant.
Microsoft Security | Microsoft Authenticator
asked 2026-05-13T01:05:07.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 16%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Mulla niyazi
0
Reputation points
answered 2026-05-13T01:05:29.4366667+00:00
Q&A Assist
1 answer
Microsoft Authenticator unable to toggle cloud backup
Good day, I disabled cloud back up in order to replace old back up but when i tried to enable again it gives me an error and to submit logs. I did that on the app and it gave me this folio: PUQ8NWF2. Tried clearing cache, restarting the phone
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,154 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Global Admin locked out — no support available after weeks trying to contact Microsoft
I’m not even sure this is the right place, but after weeks of trying to reach Microsoft through every official channel, this is literally the only communication path left. I am the Global Administrator of the tenant aiqlim.com, and I have been completely…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,154 questions
asked 2026-05-12T15:33:57.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 80%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carlo Montes
0
Reputation points
commented 2026-05-13T00:57:59.2433333+00:00
Bulldog
1,765
Reputation points
1 answer
Microsoft 365 admin center - Unable to login by verifying using SMS
Good morning! We're unable to log into our Microsoft 365 tenant's Admin Center because verifying using SMS is not working. The system claims the account is not verified but doesn't allow any other options (error Code 399287). I found in a few other post…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-13T00:53:46.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 76%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Phill Hayman
165
Reputation points
answered 2026-05-13T00:53:59.9633333+00:00
Q&A Assist
1 answer
Only Global Admin Account Locked in MFA Registration Loop (AADSTS50072)
Hi Microsoft Support Team I am unable to access my Microsoft 365 tenant because my Global Administrator account is locked due to Multi-Factor Authentication (MFA). Details: Tenant domain: please email to us we will provide the info Admin account:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-13T00:52:46.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 33%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Movaci FSA
0
Reputation points
edited the question 2026-05-13T00:53:29.2+00:00
Movaci FSA
0
Reputation points
0 answers
Issue with Azure B2C Custom Profile: Repeated Redirect with extension_customerid and Authorization Failure
I have implemented Azure B2C custom profiles to redirect NY state users to use MFA, and for users from all other states to validate through SMS. If I add the extension_customerid attribute, the system repeatedly redirects to the login page. If I remove…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,450 questions
asked 2026-05-13T00:40:33.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 37%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Palani Muniyappan
0
Reputation points
asked 2026-05-13T00:40:33.9933333+00:00
Palani Muniyappan
0
Reputation points
1 answer
Admin Locked Out / No Authenticator Access / Support Phone not Responsive
Hi there I’m the global administrator for our Microsoft 365 Business tenant (not this account). We’ve lost access to the account because the Microsoft Authenticator app was on a phone that was changed, and now we cannot sign in to approve MFA. No other…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-08T16:51:52.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 53%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Steve K
0
Reputation points
commented 2026-05-13T00:33:20.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
0 answers
Domain locked to inaccessible Microsoft 365 tenant — need domain released
My domain xxxxxx is locked to a Microsoft 365 tenant (xxxxx.onmicrosoft.com) that failed to provision. The tenant was created today but never fully provisioned — the admin center shows no users, all API calls fail, and no credentials work to sign in. I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-12T21:33:50.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 77%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nate Williams
0
Reputation points
commented 2026-05-13T00:19:49.88+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
2 answers
Sync Users from Entra to AD
Hi there, currently I'm working on sync users from Entra to AD. (AD is on a Domain Controller Azure VM) We are using Entra as the single source of truth now, and due to some reasons, we need to sync users from Entra to AD for some legacy applications.…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 16%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
0 answers
AADSTS5000225 Tenant blocked due to inactivity, unable to open https://portal.azure.com/ or https://entra.microsoft.com/ and many others
I’m unable to access the Microsoft Entra/Azure portal with my Microsoft account because sign-in always redirects to a blocked inactive tenant. Error: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-12T21:50:20.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 85%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHG%3C/text%3E%3C/svg%3E)
Hamed Ghadirian
0
Reputation points
edited a comment 2026-05-13T00:10:23.24+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
0 answers
AADSTS5000225 — personal Microsoft account redirecting to deactivated tenant, need association cleared
Hi, Some time ago I created an Azure subscription using a personal Microsoft account. I have not used it in a long while, and when I attempt to sign in now I receive error AADSTS5000225 ("This tenant has been blocked due to inactivity"). Based…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-12T21:30:36.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 84%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TraderJT
0
Reputation points
commented 2026-05-13T00:06:14.85+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
AADSTS5000225: Tenant blocked due to inactivity / unable to sign in or open azure support ticket
Hello, My tenant has been blocked due to inactivity, and I am stuck in a loop with no way out: I cannot sign in to the Azure portal (sign-in fails with AADSTS5000225). I cannot open a support ticket (https://support.microsoft.com/contactus then Azure)…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-11T14:36:10.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nathan
20
Reputation points
commented 2026-05-12T21:52:47.36+00:00
Hamed Ghadirian
0
Reputation points
1 answer
Microsoft Sentinel Stuck in a Loop in the Defender Portal
In the microsoft defender portal with sentinel, i have connected, disconnected and waited 30 minutes, and reconnected the SIEM workspace. if i go to sentinel and any of the tabs in defender, it just loops to the connectors page as if the workspace is not…
Microsoft Security | Microsoft Sentinel
Microsoft Security | Microsoft Sentinel
A cloud-native SIEM solution that provides intelligent security analytics and threat detection across systems
1,420 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 19%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
mrt asked to get my Microsoft edge username and password whilst a full scan was happening
I was doing virus scans on my pc when all of a sudden I get a pop up from Norton that says 'MRT.exe is trying to get your Microsoft edge username and password' as soon as I seen it I pressed block. I know it wasn't a fake pop up and the results after the…
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
A security solution that detects identity-based threats and suspicious activities in on-premises Active Directory environments
360 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 49%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
0 answers
DCR Data Sources only showing in classic version
Hello, I'm using microsoft sentinel to ingest events into a custom table in log analytics, and the data source I'm using is something like "Custom-table_CL" where table is the name in log analytics. This data source can only be found in the…
Microsoft Security | Microsoft Sentinel
Microsoft Security | Microsoft Sentinel
A cloud-native SIEM solution that provides intelligent security analytics and threat detection across systems
1,420 questions
asked 2026-05-12T18:32:50.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 82%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Joshua Yeh
0
Reputation points
commented 2026-05-12T19:30:16.54+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft 365 Business Premium: sole Global Administrator unable to sign in — MFA push notifications no longer received in Microsoft Authenticator
Service Microsoft 365 Business Premium (trial subscription), Microsoft Entra ID, Microsoft Authenticator (push notifications method). Scenario I am the sole Global Administrator of a Microsoft 365 Business Premium tenant currently in trial period. I need…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-12T18:10:28.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Mak Jusset Richi OUAYE MAKINO
0
Reputation points
commented 2026-05-12T19:25:02.8333333+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Tenant Reactivation – Blocked Due to Inactivity (AADSTS5000225)
Hi Microsoft Support team, I am unable to sign in to portal.azure.com or ai.azure.com because my Microsoft Entra ID tenant has been blocked due to inactivity. I would like to request reactivation of the tenant within the 20-day window described…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-05-12T17:56:02.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 99%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
alec kwon (aka. exactshirt)
0
Reputation points
answered 2026-05-12T19:16:59.11+00:00
Sridevi Machavarapu
29,630
Reputation points Microsoft External Staff
Moderator
3 answers
Bookings Glitch
We are using bookings to schedule reoccurring appointments and all our settings are correct but our clients shared that all of a sudden there are appointment times that are unusual and like 6pm when we only have hours between 6:30am - 12:30pm. There are…
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,095 questions
asked 2022-12-19T18:22:03.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 42%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jared Kawatani
1
Reputation point
answered 2026-05-12T19:13:57.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paula Crow
5
Reputation points
0 answers
Cómo restablecer la contraseña si no tengo acceso al Authenticador ni al código de 25 caracteres
Buenas tardes. Necesito ayuda para reestablecer mi contraseña. No tengo acceso a la app de seguridad ya que no tengo más el teléfono donde estaba activada. Asimismo, no tengo el código de 25 caracteres. Estoy desesperada, a esa cuenta me llegan recetas…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,154 questions
asked 2026-05-12T19:01:53.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 77%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Daniela Pellegrino
0
Reputation points
answered 2026-05-12T19:02:07.9233333+00:00
Q&A Assist
2 answers
Microsoft Graph API for Users delta is only returning 200 or fewer records. Is there any way to get more records in a a single API call?
Hi, We are currently calling the Microsoft Users delta API to retrieve user updates for a specific tenant. We've observed that each API call returns 200 or fewer records, along with a @odata.nextLink if more events are available. Although we…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,333 questions
asked 2026-04-29T07:17:57.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 83%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kumar Sugandh
70
Reputation points
commented 2026-05-12T18:57:50.1966667+00:00
Kumar Sugandh
70
Reputation points