Cant transfer MFA on to new mobile device (Microsoft authenticator)

Neal 0 Reputation points
2026-07-26T15:33:20.3733333+00:00

I have changed mobile phones and the first time I used MFA was to set up a pharmoutcomes login (NHS). I am not logged in on my personal email and can't get logged in on my new phone. In trying to do so I have accidentally set up an account on my new phone with my personal details but as that did not work I logged out of it on MFA to try another way. This is now becoming very frustrating. Can I remove MFA accounts from my old device, including NHS mail, if so how? And would i be prompted to add MFA with a qr code again when trying to login?

Microsoft Security | Microsoft Authenticator
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