147 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Android tags

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2 answers

Can I request for refund

I accidentally purchased a subscription for the Microsoft, I didn't know that your app is automatically purchased My money has deduct to my gcash account, I need the refund please

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-05-08T12:37:43.0333333+00:00
Maxine Felices 0 Reputation points
answered 2026-05-08T16:58:35.3533333+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
1 answer

Quiero realizar un rembolso

Quiero realizar un rembolso por una suscripción que realice por error en la app word el dia de hoy 28/04/2026 , con el monto de 9.99$

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-28T23:13:38.9266667+00:00
Eduardo Rangel 0 Reputation points
answered 2026-04-28T23:50:35.08+00:00
Tin Luna 25,165 Reputation points Independent Advisor
2 answers

how do i register my android phone with my microsoft account?

how do i register my android phone with my microsoft account?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-26T17:12:02.1966667+00:00
Malcolm Tucker 0 Reputation points
answered 2026-04-26T18:06:42.2033333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

How to Change verification phone number

Can not sign in to my account because of old phone number. I need to add new phone number to verification purposes!

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-26T14:32:48.4466667+00:00
Harold Whelan 0 Reputation points
answered 2026-04-26T15:05:32.0166667+00:00
EmilyS726 234.9K Reputation points Independent Advisor
2 answers

How to get refund (Microsoft 365 Copilot)?

My Dad sent me an allowance to my gcash but didn't ask what gcash i'm using, he just sent it to me. he sent it to the gcash i'm using to subscribe app or games. with that it got deducted and accidentally subscribe to Microsoft (it happened by accident) i…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-04-24T03:52:32.07+00:00
Frence Aeicy Serrato 0 Reputation points
answered 2026-04-24T05:09:04.02+00:00
DaveM121 882.8K Reputation points Independent Advisor
1 answer

Request for Refund

I am requesting a refund for an accidental purchase. I did not intend to renew this subscription, but it was auto deducted from my debit card before I could remove it from my Play store setting. I will not be using the service, and I am requesting a full…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-03-17T01:28:55.08+00:00
Rowena Meloy 0 Reputation points
answered 2026-03-17T01:29:03.0933333+00:00

AI answer

1 answer

Extra charge

I have a personal account, but Microsoft charged me for a family account And I already checked my account and I've always had a personal account.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-02-22T19:52:34.5766667+00:00
juan covarrubias 0 Reputation points
answered 2026-02-22T19:53:09.7+00:00

AI answer

1 answer

Não consigo resgatar minha recompensa com o meu número novo

Não consigo resgatar minha recompensa estou com poblemas eu tentei pegar minha recompensa mas não consegui, e o meu número de telefone e novo e tentei colocar o novo número e não consegui pra pegar a recompensa

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-02-22T12:25:36.99+00:00
Suh Zk 0 Reputation points
answered 2026-02-22T13:00:23.1433333+00:00
TaoLi 80,120 Reputation points Independent Advisor
11 answers

What is this GOOGLE *MICROSOFT APPS charge?

I just got this charge. I know it is not from a subscription, so I wonder what It is.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2024-11-27T04:29:00+00:00
Anonymous
edited an answer 2025-12-30T20:30:52.3733333+00:00
Dio Xavier 285.2K Reputation points Volunteer Moderator
2 answers

"Urgent: Cannot Use Microsoft 365 or Contact Support"

I am facing multiple urgent issues with my Microsoft 365 subscription and OneDrive account, and I am unable to proceed with my work until these are resolved. Here are the details: Email and Support Access: I am unable to send or receive emails from…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-09-24T15:19:25.36+00:00
Aftab Wahab 0 Reputation points
commented 2025-11-26T07:46:00.5066667+00:00
Anonymous
1 answer

I have a charge on my Credit Card of £16.74 Microsoft*oneyeariap msbill.info and I cannot find it it my billing account details

I cannot find anything in my billing of the charge to my card for the above - can anyone help me understand what is is for and how to get an invoice?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-09-06T11:16:20.02+00:00
Steve Baisden 5 Reputation points
commented 2025-11-21T09:15:40.9766667+00:00
AHMED RABBI 0 Reputation points
1 answer

Unknown bank charge

I have a charge on my bank account for $52.99 that I havevnobidea what it's for. Reference number is PII Removed dated 10/14/25. It states for One Microsoft Way. I need this removed

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-11T18:30:44.1766667+00:00
Susan Pharis 5 Reputation points
commented 2025-11-21T06:17:05.9766667+00:00
Micky Rose 0 Reputation points
1 answer

Unable to sign in to Microsoft apps on new android phone?

I am unable to sign in on my new Samsung 25 FE Android phone. Have tried all suggestions I can find online yet nothing works. Can anyone help? Thank you so much!! [Moved from Office/Access]

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-11-10T14:40:24.26+00:00
Susan Mackie 5 Reputation points
answered 2025-11-10T20:11:27.18+00:00
Anonymous
1 answer

Microsoft keeps billing me but I can't figure out why?

I have gotten direct billed to my checking account. It does not have enough information to trace it. The Microsoft subscription portal shows nothing that should generate this charge. I have no idea where to go next.

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-20T17:23:37.15+00:00
Stephen Wood 5 Reputation points
commented 2025-10-22T17:52:05.2366667+00:00
Aubrey Williams 0 Reputation points
1 answer

Business Billing Question

We currently have a check that was mailed out in June as is outstanding. We are looking to see if the invoice has been paid since we started paying through ACH

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-17T21:21:33.91+00:00
Sarah Richards 0 Reputation points
answered 2025-10-17T22:54:32.4533333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
2 answers

I cannot find an invoice in my admin account (Microsoft business)

I am trying to find an invoice in my tenant. I have attempted to follow the article…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-16T09:51:15.3833333+00:00
Matthew Weller 0 Reputation points
edited the question 2025-10-16T13:51:54.3133333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
1 answer

When I open Access,excel,word I get warning that there is a problem with my account, but I am unable to find problem?

When I sign in to Access,Excel and Word.It says there is a problem with my account, but I am unable to find the problem?

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-15T19:30:26.3433333+00:00
Billy Skinner 0 Reputation points
answered 2025-10-15T21:58:54.0466667+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

Not able to request refund through a form, advised to contact support although no way to reach a human being representative

I cannot request a refund online for services i did not use, says to contact customer support but there is no way to contact them to talk with a representative . everything that i am getting is the ai/auto generated suggestions. The only ways provided…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-15T08:23:45.6433333+00:00
vali 0 Reputation points
commented 2025-10-15T13:55:13.2466667+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
4 answers

I cannot request a refund online, says to contact customer support but there is no way to contact them

I cannot request a refund online for services i did not use, says to contact customer support but there is no way to contact them. The only ways provided are through the section of making a request and the phone numbers provide an ai assistant who does…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-12T07:10:46.35+00:00
vali 0 Reputation points
commented 2025-10-15T08:20:09.78+00:00
vali 0 Reputation points
2 answers One of the answers was accepted by the question author.

Issue with new laptop MS office 2024 subscription

I recently brought new laptop for personal use. It comes with MS office 2024. During setup I used my Gmail email ID which already has Microsoft account created earlier. But I dont know why it is showing old beta 2016 MS version which I guess my old…

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2025-10-13T03:06:54.9366667+00:00
Ashvin Parihar 40 Reputation points
accepted 2025-10-14T16:39:40.5533333+00:00
Ashvin Parihar 40 Reputation points