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How to Change verification phone number

Harold Whelan 0 Reputation points
2026-04-26T14:32:48.4466667+00:00

Can not sign in to my account because of old phone number. I need to add new phone number to verification purposes!

Microsoft 365 and Office | Subscription, account, billing | Other | Android
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  1. EmilyS726 234.9K Reputation points Independent Advisor
    2026-04-26T15:05:32.0166667+00:00

    Hello,

    You do know your password though right?

    If so, on the page asking for the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

    If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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