88 questions with Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS tags

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1 answer

Refund required

Although I cancelled my subscription before the end of the trial period I have been charged. please arrange a refund to avoid the need for further action. Many thanks Sue Cowell

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-05-27T10:51:03.58+00:00
Susan Cowell 0 Reputation points
answered 2026-05-27T11:25:34.11+00:00
DaveM121 882.8K Reputation points Independent Advisor
3 answers

unecpected and not needed subscripton

To Microsoft Customer Support, I am writing to formally request the immediate cancellation of an unrecognised subscription and a full refund of the recent charge made to my credit card. I recently noticed a charge from Microsoft on my credit card…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-03-22T22:25:29.0633333+00:00
Vlad Slav 0 Reputation points
answered 2026-03-23T08:29:18.5433333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

Can't find a way to cancel my Microsoft 365 subscription

HELP! I can't get a human on the phone. My profile doesn't show a subscription but I've been getting renewal 99.99 charges. I want to cancel any subscriptions.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-03-03T18:47:52.4233333+00:00
Kurt Kleespies 0 Reputation points
answered 2026-03-04T06:53:10.86+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
1 answer

Copilot pro

How do I upgrade to Copilot pro. I have Microsoft account already with existing basic Copilot, but I cannot find the upgrade link anywhere I have looked everywhere and would really like to solve this

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-23T16:23:46.7+00:00
Oliver Boorer 0 Reputation points
answered 2026-02-23T16:24:25.4233333+00:00

AI answer

2 answers

Vraag abonnement

Best, Sinds 12/2 zit ik mee in een family microsoft abonnement. Ik heb hierbij mijn eigen abonnement stop gezet. Nog steeds gaat het bedrag van mijn rekening af. Is het mogelijk om dit na te kijken? Alsook krijg ik nog steeds mails dat mijn…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-05T13:44:55.77+00:00
Ellen Van Assche 0 Reputation points
edited a comment 2026-02-22T19:45:09.4933333+00:00
Ellen Van Assche 0 Reputation points
2 answers

How export Excel file from onedrive?

I can't export my Excel file from onedrive. I have tried following instructions found on the Web but the options described do not exist.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-19T02:34:27.9833333+00:00
David Lauryn 0 Reputation points
answered 2026-02-19T03:28:48.89+00:00
kagiyama yutaka 3,430 Reputation points
2 answers

How can I fix a log-in problem, both with Authenticator and with my Microsoft account so I can get access to secure files sent to me by a Massachusetts state agency?

I keep getting the run around with trying to log in to my Microsoft 365 account using Authenticator. A Massachusetts agency seems to be using the same platform and is sending me files but I can’t open them. Every time I’m asked to plug in a code and I…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-04T17:57:49.67+00:00
Jim Ianiri 0 Reputation points
answered 2026-02-04T20:35:59.5766667+00:00
Marcelo Mendoza 10,685 Reputation points Independent Advisor
2 answers

How to Recover excel sheet

How do I recover a deleted page from an Excel file?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-26T00:46:54.9433333+00:00
Mykhailo Krylov 5 Reputation points
answered 2026-01-30T01:42:07.5633333+00:00
Zoevi-V 4,000 Reputation points Microsoft External Staff Moderator
3 answers

Ahoj, prosím ťa dnes som si predplatila Microsoft 365 kvôli wordu a tej jediny mi nefunguje na mojom Mac Booku čo mam robiť?

Dobrý deň, potrebujem poradiť predplatila som si microsoft 365 kvôli wordu a a ten jeden mi proste v mojom Mac booku nejde.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-22T12:16:47.59+00:00
Kristina Štefova 0 Reputation points
edited an answer 2026-01-29T03:02:11.0466667+00:00
Ian-T 7,745 Reputation points Microsoft External Staff Moderator
1 answer

I cannot receive OTP to my email account

I have previously had no problem receiving an OTP from a video creation platform that I have a subscription with. The platform sends an OTP to my email to login to my account. After months of this working suddenly I am not receiving the OPTs. Anyone…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-26T15:20:39.85+00:00
Anonymous
answered 2026-01-26T16:00:58.6233333+00:00
Carlo Luna 6,895 Reputation points Independent Advisor
3 answers

Invite to to 364 is not working for family member

I have sent an invite to family member, but they are unable to login or create an account. is there a number the family member can call for help, we are not in the same state, she is Los Angeles , Ca. I purchase a multiple family package, and I am unable…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-20T20:21:07.1+00:00
John Bouzin 0 Reputation points
answered 2026-01-20T21:11:34.7566667+00:00
Carlo Luna 6,895 Reputation points Independent Advisor
3 answers

Problème de connexion et de licence à mon compte.

Bonjour J'ai un compte Microsoft, mais impossible de travailler sur mes documents Word et Excel, il me demande d'activer. Impossible de comprendre le fonctionnement en ligne. Merci de m'appeler par téléphone afin de m'assister. Alain Michel 0624612436

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-07T13:23:04.8066667+00:00
Alain Michel Martin 0 Reputation points
answered 2026-01-07T14:24:47.9166667+00:00
JANSHER LIWAG 8,845 Reputation points Independent Advisor
1 answer

How do you enable the protection of my Dropbox on a Mac

How do I assign my Dropbox for monitoring? There doesn't seem to an option. Thank you!

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-01-04T01:01:30.8533333+00:00
David Tannenbaum 0 Reputation points
answered 2026-01-04T01:02:43.6333333+00:00

AI answer

1 answer

outlook has stopped working in my 365 subscription

outlook has stopped working and i have tried to reinstall and resign in

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-29T22:35:50.0666667+00:00
John Papa 0 Reputation points
answered 2025-12-29T22:35:58.28+00:00

AI answer

2 answers

After Purchasing Microsoft 365 Premium, It did not work now my 365 Personnal is missing HELP!

Please help either get my Microsoft 365 Personal account back or help upgrading to Microsfot 365 Premium software. The upgrade did not work and after requesting a refund now my old account does not work either. I have been working on this since…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-22T13:23:10.7766667+00:00
Paula Augustyn 0 Reputation points
answered 2025-12-22T14:23:51.5233333+00:00
Marcelo Mendoza 10,685 Reputation points Independent Advisor
3 answers

What is the phone number to cancel my subscription?

I thought I cancelled my Microsoft 365 subscription and was billed on my AMEX card for $99. How do I cancel my subscription and get a refund?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-10T18:43:27.6+00:00
Deanna Snyder 0 Reputation points
answered 2025-12-10T19:27:40.4433333+00:00
JANSHER LIWAG 8,845 Reputation points Independent Advisor
2 answers

my inbox on Dec. 4, '25 completely disappeared -- not located in other folders, how to retrieve

on December 4, 2025 as I was opening outlook -- all my emails in my inbox disappeared right in front of me. I have tried to resync without success. I have the old outlook but just paid for an upgrade hoping to find my inbox of emails. Several days…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-09T14:41:01.8566667+00:00
MSN Service 0 Reputation points
answered 2025-12-09T15:16:21.7633333+00:00
JC 8,225 Reputation points Independent Advisor
1 answer

MY ACCOUNT RECOVERY EMAIL HAS BEEN COMPROMISED - I NEED HUMAN SUPPORT AND CANNOT GET THROUGH ANYWHERE

My account recovery email with microsoft has been compromised. Repeated attempts to get live support have gone nowhere. I NEED THE FRAUDULENT RECOVERY EMAIL CHANGED. I need human support. Please provide any avenues to manual human verification. I…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-06T06:03:41.58+00:00
Jason Sturman 0 Reputation points
commented 2025-12-07T07:30:34.6833333+00:00
Anonymous
2 answers One of the answers was accepted by the question author.

New macbook; purchased Microsoft 365 but now can't save anything to files I migrated from my old laptop

I purchased a new macbook and migrated all files, documents, etc. from my old laptop. Had to upgrade Microsoft Office, but now can't save anything to excel or word documents.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-02T21:26:53.67+00:00
Janwin Overstreet-Goode 20 Reputation points
accepted 2025-12-02T22:39:16.1066667+00:00
Janwin Overstreet-Goode 20 Reputation points
1 answer

instalación de microsoft 365

buenos dias por que no se instala el programa, tengo ya casi 2 meses que me lo cobraron pero no se puede instalar

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-01T19:02:26.83+00:00
demetrio rivera arvizu 0 Reputation points
answered 2025-12-01T19:39:10.45+00:00
Carlo Luna 6,895 Reputation points Independent Advisor