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Refund required

Susan Cowell 0 Reputation points
2026-05-27T10:51:03.58+00:00

Although I cancelled my subscription before the end of the trial period I have been charged.

please arrange a refund to avoid the need for further action.

Many thanks

Sue Cowell

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
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  1. DaveM121 882.8K Reputation points Independent Advisor
    2026-05-27T11:25:34.11+00:00

    Did you purchase the Microsoft 365 subscription directly from Microsoft or from Apple Pay?

    If you purchased the subscription from Apple, then on the link below, Microsoft indicate you need to contact Apple Support to arrange the refund.

    https://support.microsoft.com/en-US/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    If you purchased Microsoft 365 directly from Microsoft and you have not received the refund within 5 business days, this forum is just a user yo user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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