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I cannot receive OTP to my email account

Anonymous
2026-01-26T15:20:39.85+00:00

I have previously had no problem receiving an OTP from a video creation platform that I have a subscription with. The platform sends an OTP to my email to login to my account. After months of this working suddenly I am not receiving the OPTs. Anyone else experience this? If so what is the solutuion? thanks

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
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  1. Carlo Luna 6,895 Reputation points Independent Advisor
    2026-01-26T16:00:58.6233333+00:00

    Hi Loretta,

    could you check your account settings under the email section and make sure the video creation platform is added to your safe senders list. Sometimes OTP messages get pushed into Junk, Spam, or the ‘Other’ tab when Focused Inbox filters them.

    Regards,

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