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3 answers One of the answers was accepted by the question author.

How can I find my Outbox folder

I tried to send an email with too many attachments and received an undeliverable response. My problem now is that the text of that email has disappeared altogether. It is not in the Sent folder and not in Drafts either. And if an Outbox folder does…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-12-12T15:33:09.3966667+00:00
John Ellis 0 Reputation points
accepted 2025-12-13T08:27:24.0533333+00:00
John Ellis 0 Reputation points
1 answer

Resolving AIXHost.exe Error on Windows 11

A recurring error message appears when working with Word and Excel files on Windows 11: c:\windows\SystemApps\MicrosoftWindows.Client.AIX_cw5n1h2txyewy\AIXHost.exe. The message states, "The application is exiting and cannot service this…

Windows for home | Windows 11 | Apps
asked 2025-09-23T19:47:27.2633333+00:00
Elizabeth Tigner 10 Reputation points
commented 2025-12-13T08:27:03.6166667+00:00
Clary-N 6,040 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365 Business Standard License - Storage

Hi There, I'm Microsoft Administrator for my organization, we are on the MS365 Business Standard, we've just less than 200 users, excl. contacts/guest. Question: Each user is limited to 50GB which makes a lot of the users who needs their old emails…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-10-27T08:05:14.3633333+00:00
Yongama Ndumiso 20 Reputation points
commented 2025-12-13T08:26:39.45+00:00
ABHILASHA YADAV 0 Reputation points
2 answers

I cannot cannot use the keyboard that is attached to my surface pro. Only the touch keyboard. I need to fix this

My keyboard was working fine since I got it along with my surface pro in May this year. Less than a month ago, after an update my keyboard started disconnecting sometimes. Then it would connect again if I detach and reattach it. This went on for over a…

Surface | Surface Pro | Performance and maintenance
asked 2025-12-11T07:20:21.7066667+00:00
Sharadha Sheshadri 0 Reputation points
commented 2025-12-13T08:26:34.6233333+00:00
Clary-N 6,040 Reputation points Microsoft External Staff Moderator
2 answers

BitLocker Recovery Key Lost – Unable to Access D: Drive

Hello Microsoft Support, One of our users’ D: drive is locked by BitLocker, and we are currently unable to access the data. We have checked thoroughly, but the BitLocker recovery key cannot be found anywhere: Not in the user’s email or Microsoft…

Windows for home | Other | Install and upgrade
asked 2025-12-12T10:21:38.33+00:00
IT Support Pune 0 Reputation points
answered 2025-12-13T08:25:56.41+00:00
Hendrix-V 6,460 Reputation points Microsoft External Staff Moderator
79 answers

File Explorer not previewing pdf files since 25H2 update

Since installing the 25H2 update to Windows 11, the preview for pdf files is not working. I just get the following message "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from,…

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-10-15T08:07:37.1033333+00:00
Paul Nicholson 545 Reputation points
answered 2025-12-13T08:25:18.2+00:00
Mikael Matevosyan 0 Reputation points
3 answers

Microsoft Store initialise failed cannot open

After the recently windows 11 update then store cannot open always show initialise failed

Windows for home | Windows 11 | Apps
asked 2025-07-25T12:26:59.6+00:00
Eugene Hong 0 Reputation points
answered 2025-12-13T08:23:37.8+00:00
lee Dennis 0 Reputation points
2 answers

How to fix the show more options stuck about 30 minutes in the property of OneDrive files in W11?

Show more options in the context menu NOT working and got stuck about 30 minutes after click. That problem happened only in the files or holders of OneDrive for about half a month, while the other files or holders except OneDrive in the same disk of…

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-12-12T04:45:12.2566667+00:00
Spunbill 0 Reputation points
commented 2025-12-13T08:23:31.1066667+00:00
Emmanuel Santana 33,160 Reputation points Independent Advisor
2 answers

apple airpods do not pair with pc bluetooth

apple airpods do not pair with pc bluetooth; need to troubleshoot

Windows for home | Windows 11 | Devices and drivers
asked 2025-12-13T06:49:02.7866667+00:00
Wayne Masut 0 Reputation points
answered 2025-12-13T08:23:04.81+00:00
Gunasekar N 51,190 Reputation points Independent Advisor
0 answers

I am taking a certification test for az-205, OnVue is not opening after download

I am unable to attempt my scheduled exam because the Pearson VUE OnVUE virtual testing application is not launching after download. I have restarted my system multiple times and re-downloaded the application, but the OnVUE app does not open. I also tried…

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
9,689 questions
asked 2025-12-13T08:22:36.6166667+00:00
Navya Pagolu 0 Reputation points
1 answer

Claiming student voucher for my Azure Ai-900 cert exam.

I followed the steps suggested, logged in using my personal account ( as it would not allow me to create/login using my university mail id). I took up the interest survey and selected the student path. I was suggested to add my university id to my…

Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
4,150 questions
asked 2025-12-13T08:20:07.83+00:00
Shivani K 0 Reputation points
answered 2025-12-13T08:20:21.7466667+00:00
Q&A Assist
1 answer

Onedrive Sync Camera upload still not fixed

Hello. A few months ago this problem was already been uploaded here. It's about the onedrive gallery sync and the Camera upload issue that you can't disable. Tried every Solution with the app. Disabled the permission…

Community Center | Discuss the Q&A site | Site bug or problem
asked 2025-12-13T08:17:24.7166667+00:00
WoFreak 0 Reputation points
answered 2025-12-13T08:18:39.3033333+00:00
Q&A Assist
2 answers

Windows 7 Explorer search filter not finding files

Why would Windows 7 Explorer search filter not find files in certain folders, but work in others?

Windows for home | Previous Windows versions | Search, touch, and mouse
asked 2025-12-11T04:28:13.3333333+00:00
Andrew JAMES 0 Reputation points
answered 2025-12-13T08:16:46.9133333+00:00
Hendrix-V 6,460 Reputation points Microsoft External Staff Moderator
2 answers

What is the right way not to show inactive users in the Organization tab under the Address Book?

Hello, We’re trying to ensure that inactive users do not appear in the Organization tab within the Outlook Address Book / People card. A few points for context: The user accounts are already disabled/inactive in Entra ID. However, they still show up…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T16:42:59.55+00:00
Karthikeyan Selvarajan 0 Reputation points
answered 2025-12-13T08:16:25.12+00:00
Jayden-P 12,855 Reputation points Microsoft External Staff Moderator
1 answer

Internal DNS resolution - Container App Job > Container App

I have a Workload Profile based Container App Environment where I have 2x Container Apps running ( frontend and a backend) and a single Container App Job. The frontend is able to resolve and communicate with the backend via the internal hostname i.e.…

Azure Container Apps
Azure Container Apps
An Azure service that provides a general-purpose, serverless container platform.
855 questions
asked 2025-12-13T08:15:05.7733333+00:00
Tom Burgess 26 Reputation points
answered 2025-12-13T08:15:21.2066667+00:00
Q&A Assist
2 answers

PC Never sleeps when trying to make it go to standby

When putting the PC into sleep mode, the display turns off and shows a black screen and as a result the system itself remains on. I either will have to crash the computer or forcefully turn off the power or the computer will never go to standby. I’ve…

Windows for home | Windows 10 | Sleep and Power on, off
asked 2025-12-11T02:25:57.33+00:00
Microsoft User 11 Reputation points
commented 2025-12-13T08:14:11.7833333+00:00
Clary-N 6,040 Reputation points Microsoft External Staff Moderator
1 answer

I accidentally selected 'Restore from Backup' when setting up my new laptop, is there any way to undo this?

I got an HP Omen 16 Slim running Windows 11 for my birthday, and I've been going through the process of setting it up. I got to the 'Restore from Backup' step, and accidentally proceeded with restoring the data of my current laptop (also running win11)…

Windows for home | Windows 11 | Recovery and backup
asked 2025-12-13T08:13:55.5866667+00:00
Cas K 0 Reputation points
answered 2025-12-13T08:14:08.26+00:00
Q&A Assist
1 answer

How to cancel & get refund for a duplicate subscription

Background: I have Microsoft 365 Family subscription, renewed the current subscription in July 2025 but now Co-pilot was not available and all my chat history disappeared. Microsoft prompt pop up saying I must upgrade, with 3 option, Individual, home and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-12-13T07:37:54.15+00:00
Eight Siblings Group 0 Reputation points
answered 2025-12-13T08:13:37.9066667+00:00
DaveM121 814K Reputation points Independent Advisor
2 answers

excel doc changes in one drive on dell no sync when view one drive doc on s24+

When update excel document in one drive on dell laptop , unable to see changes when open same path of one drive document on s24+ mobile phone.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-12-12T22:38:17.0566667+00:00
Susan H 0 Reputation points
commented 2025-12-13T08:13:01.9733333+00:00
Ami-T 4,045 Reputation points Microsoft External Staff Moderator
4 answers

I cant seem to get my new slide in the right place on word.

Basically when ever i try to add a new slide on word it goes above the slide I've already done I've tried everything i could but i couldn't figure out what to do. Can anyone please help me?

Microsoft 365 and Office | Word | For education | Windows
asked 2025-12-12T22:12:07.79+00:00
F.A 0 Reputation points
answered 2025-12-13T08:12:34.8633333+00:00
AlexDN 7,355 Reputation points Microsoft External Staff Moderator