7,086 questions with Microsoft 365 and Office | OneDrive | For business | Windows tags

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Problem with 8/28/26 Update

After automatic 8/28/26 update occurred the following problems are happening: If computer is restarted everything resets and I must reinstall everything Unable to sync to OneDrive for Work All files are saved to Temp and I am unable to save…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-10T14:29:50.7666667+00:00
Romney Corder 0 Reputation points
edited the question 2026-09-10T14:49:53.0933333+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
2 answers

How to resolve a Onedrive Sync issue

Please assist with a OneDrive sync issue that has resulted in duplicate folders being created. Each duplicate folder contains different files, while some folders are empty, making it difficult to identify the correct content and consolidate the folders…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-10T13:47:12.6433333+00:00
answered 2026-09-10T14:02:30.1566667+00:00
Killian N 3,820 Reputation points Independent Advisor
2 answers

OneDrive storage quota locked at 10GB (UserSpecific) on M365 E5 Developer Tenant despite 5TB Tenant limit

Hello Microsoft Community, I am experiencing an issue where a user's personal OneDrive for Business site is hard-capped at 10 GB on a Microsoft 365 E5 Developer tenant. I am unable to increase this quota via the Microsoft 365 Admin Center or SharePoint…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-10T06:20:59.5333333+00:00
Thắng Vũ 20 Reputation points
answered 2026-09-10T11:20:04.3833333+00:00
Qihan Liu 3,131 Reputation points Student Ambassador Volunteer Moderator
2 answers

issue in signing in to onedrive

the problem is that the files existing in sharepoint when i tried to work on it locally do not make syncing and the new excel files upload pending then i uninstall office and one drive and reinstalled it again but cannot sign in at all

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-10T07:41:34+00:00
Nady Adel 0 Reputation points
answered 2026-09-10T09:12:46.23+00:00
Julie Huynh 3,080 Reputation points Independent Advisor
1 answer

Error 7q6cd when syncing client's onedrive folder to my PC

After getting client to setup the onedrive folder to accept external guests and having my email allowed in the list of members in his onedrive, i use the SYNC button from the onedrive folder website and a window pops up and asks me to sign in, after I…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-07T01:05:40.1833333+00:00
Francis de Vera 0 Reputation points
edited a comment 2026-09-10T02:50:43.77+00:00
Dora-T 635 Reputation points Independent Advisor
4 answers

OneDrive login stuck in loop

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-29T18:27:51.6733333+00:00
Gary Velasquez 0 Reputation points
commented 2026-09-09T19:03:38.72+00:00
Jayden-P 2,520 Reputation points Independent Advisor
1 answer

Why suddenly file upload not accepting files in Microsoft form?

Some of the forms which are linked with SharePoint suddenly stopped accepting file upload feature. The folders linked is OneDrive on system; which is still present. What is the root cause?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-04T12:09:21.57+00:00
Pradeep KUMAR SRIVASTAVA 1 0 Reputation points
commented 2026-09-09T17:39:39.7066667+00:00
Heimerdinger 295 Reputation points Independent Advisor
2 answers

OneDrive "Convert file" HTML -> PDF stopped applying <style> block CSS today, 2026-09-04, after 1.5 years working correctly

Summary The OneDrive for Business "Convert file" action (HTML → PDF) has worked reliably for approximately 1.5 years with no CSS-related issues. Today, 2026-09-04, it started intermittently failing to apply CSS rules declared inside the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-04T18:29:52.62+00:00
Sebastian Velasquez-Munera 20 Reputation points
commented 2026-09-09T09:58:46.14+00:00
LW 15 Reputation points
3 answers

Transfer of files from personal to professional One drive

i was trying to move the information stored in my computer and my personal one drive to my professional one drive which i have just installed on the PC. however, it wouldnt let me sync with the new account. when i tried to stop synchronization with my…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-07T20:31:40.6866667+00:00
Georgios Ierodiakonou 0 Reputation points
commented 2026-09-08T22:14:58.2666667+00:00
Hendrix 970 Reputation points Independent Advisor
1 answer

Can Microsoft recover a deleted OneDrive for Business site after a new empty OneDrive was provisioned?

We need help recovering an old OneDrive for Business account. The Microsoft 365 license was removed from the user in March 2026, while the Entra ID user account remained. In September 2026 we assigned a Microsoft 365 Business Basic license to the same…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-06T19:50:28.14+00:00
Johannes Jönsson 0 Reputation points
commented 2026-09-08T08:07:37.1733333+00:00
Aetherin 1,465 Reputation points Independent Advisor
1 answer

Onedrive is uploading files that are already deleted. How do I stop it?

I was downloading voice models for an AI voice changer. Once I noticed that some of them were taking up too much space on OneDrive, I deleted them. However, OneDrive continued to upload them. I can't seem to stop them from uploading.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2023-09-09T04:53:17.76+00:00
David Webber 0 Reputation points
commented 2026-09-07T03:30:58.79+00:00
JHS 0 Reputation points
2 answers

How to Prevent Excel, Word etc from prompting me to "BACK UP THIS DOCUMENT" on OneDrive

Work and Excel keep promting me to "BACK UP THIS DOCUMENT" to OneDrive. How to I prevent this prompt from happening

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-07-21T06:50:04.2566667+00:00
MARK DERISLEY 0 Reputation points
commented 2026-09-05T20:29:06.26+00:00
Larry D 10 Reputation points
2 answers

To fix a problem I received direction to Unlink my Business OneDrive account - how do I relink it

As per the title, when working through the Microsoft help system, I was told to unlink my Business OneDrive account. So now I only see the ability to access my personal account OneDrive. How do I re-link my Business OneDrive account

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-02T10:39:55.0633333+00:00
DavidMeinhard-4333 0 Reputation points
edited a comment 2026-09-04T15:13:42.17+00:00
Heimerdinger 295 Reputation points Independent Advisor
1 answer

every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message.

every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message. again, every day it disables automatically and again I have to check & enable every day. need help to resolve this issue…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-01T03:56:01.24+00:00
Kinjal modi 0 Reputation points
commented 2026-09-03T11:23:55.68+00:00
Ana Le 2,345 Reputation points Independent Advisor
3 answers

Windows 11 - OneDrive Sign-in Loop

Good Morning, I just had Dell install new motherboard in my Desktop, I'm not able to get Onedrive or Copilot to signin. MS is stuck in password sign-in Loop. Here is what I have done I have signed all devices out from Admin Center I have revoked MFA…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-03-23T14:15:20.5366667+00:00
Dave Dumont 20 Reputation points
commented 2026-09-03T11:15:09.14+00:00
Dave Dumont 20 Reputation points
3 answers

how to fix ms365 onedrive on w11

new pc. w11 pro. ms365 loaded except onedrive. failed multiple asttemptsd to download from browser. how do i install ms365 onedrive on w11

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-02T22:51:01.0333333+00:00
Michael Refalo 1 Reputation point
answered 2026-09-02T23:27:31.57+00:00
Bulldog 4,315 Reputation points
1 answer

I can no longer save docs or ppt to Onedrive

For years I have been able to save documents and powerpoints to onedrive flawlessly until about 2 months ago. I updated the Office 365 and now I always get the "Upload Blocked: We ran into a problem with this file and cannot save any new changes.…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-02T20:23:01.8933333+00:00
fal wil 0 Reputation points
commented 2026-09-02T21:06:56.45+00:00
fal wil 0 Reputation points
3 answers

OneDrive is not syncing all of my files

Up until last week I just had a personal OneDrive folder and it had never worked properly in that it didn't update the backup. After taking some advice I decided to upgrade and purchase the Business Basic subscription in order I have a more reliable…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-10-16T09:55:46.22+00:00
Vick 0 Reputation points
edited a comment 2026-09-02T13:54:05.12+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
2 answers

Recovery of permanently deleted files from OneDrive

Recovery of permanently deleted files from OneDrive. Please help me out recovering photos deleted permanently from the last 4 month if it’s possible please. It seems somehow some photos were erased involuntarily.   

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-01-25T01:33:50.8666667+00:00
Eduardo Nieto Medina 5 Reputation points
commented 2026-09-01T23:09:32.9566667+00:00
Adalgisa Pinto 0 Reputation points
5 answers

Disable OneDrive Personal vault

I am unable to disable Personal Vault.  It keeps syncing forever and timing out at 20 minutes. When I go online to One Drive and select settings to disable Personal Vault I do not get the option to disable Personal Vault.  I only get the authentication…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2024-05-03T00:42:34.0333333+00:00
Ibrahim Kishawi 160 Reputation points
commented 2026-09-01T19:59:43.4166667+00:00
Tyler Caughill 0 Reputation points