609 questions with Microsoft 365 and Office | OneNote | For home | Android tags

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2 answers

telepone support for people who are marginalised and digitla exclued with dyslexia

Dear Microsoft Support, I am experiencing ongoing problems accessing my Microsoft 365 account and OneDrive on a new laptop. I can still access my account successfully on my Microsoft Surface Go laptop, but I cannot access either Microsoft 365 or OneDrive…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-18T20:10:07.9766667+00:00
fiona savage 0 Reputation points
answered 2026-05-27T07:45:11.6966667+00:00
fiona savage 0 Reputation points
2 answers

Microsoft Onenote taking forever to login on my boox device

My device is a BOOX Note Air 5 I didn't have any problems downloading Microsoft OneNote from Google play , however when I login the screen freezes forever and this rectangle box appears I've tried everything, I reinstalled the app,updated my device, I…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-25T11:39:45.3666667+00:00
Fatmah albagshi 0 Reputation points
commented 2026-05-27T06:46:00.59+00:00
Norah-L 6,685 Reputation points Microsoft External Staff Moderator
1 answer

Cannot open my notes on onenote

I try opening my notes on Onenote but it keep popping up a window that says that "This page has been moved, deleted or you may have insufficient permissions to access it. Would you like to remove the preview card from home?" I previously had…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-22T17:04:48.3233333+00:00
mike lim 0 Reputation points
commented 2026-05-23T20:19:40.5333333+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
2 answers

Can't transfer One Note into my new account

Error Code in One Note and stating that I am not a licensed user of my account

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-18T21:37:54.61+00:00
Robert Baker 0 Reputation points
commented 2026-05-18T22:25:13.7633333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Onenote synch

I have One note on My Win 010 desktop, Win 11 Tablet and Android phone. It seems that on my phone, it is not in sync with the other devices. What can I do about this? My concern is that if I simply force a sync with the phone that I will lose the more up…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-15T11:31:13.77+00:00
Tim Gosling 40 Reputation points
answered 2026-05-15T11:48:02.5966667+00:00
Tim Gosling 40 Reputation points
2 answers

Notebook contents were gone after renaming the Notebook. How to recover it?

I've just installed OneNote on Android. After opening it, I logged in and renamed the notebook on Android. After renaming, the notebook contents became inaccessible on all devices. I can't find it anywhere anymore. It's also not in the recycle bins. How…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-07T16:35:14.6533333+00:00
Jim A 0 Reputation points
commented 2026-05-08T19:53:42.4566667+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

MS Office 365 apps not syncing to phone

M365 office apps do not sync on samsung s24+. All had been working and stopped abruptly when trying to sync ONENOTE list. Tried uninstalling and reinstalling and no luck. emptied cache on each app. Suggestions please.

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-08T20:30:39.99+00:00
Ted Sr. Wickman 20 Reputation points
commented 2026-05-08T01:08:11.0066667+00:00
Sylvie S 0 Reputation points
3 answers One of the answers was accepted by the question author.

A bug in the OneNote app for Android

A bug recently appeared in the OneNote app for Android (Samsung S25 Ultra). When using a stylus, OneNote doesn't allow you to zoom in and out with your fingers. Swiping your finger causes the app to draw instead of moving the canvas. How can I fix this?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-01-29T09:19:51.39+00:00
Sergey 30 Reputation points
answered 2026-05-06T14:59:13.2233333+00:00
Ido G 0 Reputation points
2 answers

How to syn Onenote from android phone to the web?

My Android phone's OneNote is under read mode and not synced to the Microsoft 365 web OneNote. How to solve this problem?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-30T06:42:54.95+00:00
Jennifer Geok 0 Reputation points
commented 2026-05-04T23:34:02.87+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
2 answers

Cannot remove deleted OneNote notebook from "More Notebooks" and "Recent" list — "Remove from list" option is disabled.

I am a user on a personal Microsoft account using an Android tablet, and I have a "ghost" OneNote notebook stuck in my "More Notebooks" and "Recent" lists that I cannot delete. Although the notebook file was deleted from…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-02T15:45:42.39+00:00
Maarif khan 0 Reputation points
answered 2026-05-04T07:13:13.7166667+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
2 answers

Partial invisible text, on one device only

So I’ve encountered this problem where I typed a whole bunch of text on one of my devices (eg. an ipad), opened the text on my computer, and everything was fine and where it was meant to be. Then, I opened the note on my phone, however, where the text…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-20T08:57:14.3666667+00:00
Sarah Meyer 0 Reputation points
commented 2026-04-30T11:39:03.32+00:00
Sarah Meyer 0 Reputation points
2 answers

Account linked to hacker's email and can't be changed during 30-day security period

My account got hacked and was recently recovered via Microsoft's account recovery form, and I have changed the password. However, I noticed that my account is still linked to the hacker's email and cannot be changed due to the 30-day security period.…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-03-04T11:02:03.1466667+00:00
Tsun Man Lo 5 Reputation points
commented 2026-04-30T00:24:04.22+00:00
JS 0 Reputation points
3 answers

OneNote notebook "Lichnaya (Internet)" not syncing from Android to OneDrive - urgent recovery needed

Hello Microsoft Support Team, I am experiencing a critical synchronization issue with my OneNote notebook on my Android device. PROBLEM DESCRIPTION: Notebook name on Android: "Личная (Интернет)" Contains multiple sections with important…

Microsoft 365 and Office | OneNote | For home | Android
asked 2025-12-14T20:03:59.0866667+00:00
Artem Kohut 0 Reputation points
commented 2026-04-28T06:48:41.8966667+00:00
Artem Kohut 0 Reputation points
1 answer

Notes disappeared in OneNote for Android

I opened OneNote desktop and OneNote online where none of my notes appeared. So I opened up OneNote on my android phone to check if it synced and now everything has disappeared. How can I recover my notes on the android phone?

Microsoft 365 and Office | OneNote | For home | Android
asked 2025-12-01T23:46:59.4266667+00:00
Samuel Janetzki 6 Reputation points
commented 2026-04-26T08:28:33.57+00:00
Sheran Winship 0 Reputation points
1 answer

I cannot open my OneNote files. Suddenly this afternoon, I noticed I could not open my OneNote notes via my cell phone app. I tried removing my account and re-adding it. However, I get a report that the “login is successful but the account doesn't meet se

I cannot open my OneNote files. Suddenly this afternoon, I noticed I could not open my OneNote notes via my cell phone app. I tried removing my account and re-adding it. However, I get a report that the “login is successful but the account doesn't meet…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-21T23:42:28.1566667+00:00
Bas Jacobs 0 Reputation points
commented 2026-04-23T06:42:11.3+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
4 answers

I cant open my notes in my onenote anymore

I cant no longer access my folders that i have saved for years on my android Samsung s23. And when i go to the onenote web on the browser, they are not there, not even on the recycle bin. I can see them on my phone but when i try to open them it says…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-16T19:40:48.29+00:00
Miguel Martins 0 Reputation points
commented 2026-04-19T09:08:17.49+00:00
Norah-L 6,685 Reputation points Microsoft External Staff Moderator
3 answers

OneNote not responding reliably on my Android Pixel 8a running Android 16

I currently use OneNote on my Mac M1, on an iPad, and on an Android phone. The application on the Android phone has become unreliable. Sometimes a note will open. Sometimes, it will open, but only after a significant delay (15 sec? 30 sec? a minute?).…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-07T21:50:16.58+00:00
Ari Davidow 0 Reputation points
commented 2026-04-15T08:37:49.6866667+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Problem syncing OneNote

I've opened a second Notebook in OneNote on my Desktop but the new Notebook doesn't show up in OneNote on my Laptop. It does show up in OneNote on my Android Phone. Does anyone have any suggestions?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-10T20:59:55.6633333+00:00
Derek Gibson 20 Reputation points
commented 2026-04-11T01:14:18.1766667+00:00
Derek Gibson 20 Reputation points
2 answers

Unable to login on mobile device

Hello, I am unable to login on my mobile device. When I attempt to login on OneNote on my android device, it tells me "You've tried to sign in too many times with an incorrect account or password" then asks me to enter in both the password and…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-03T16:22:57.8866667+00:00
Aaron thomson 5 Reputation points
commented 2026-04-07T15:43:33.5866667+00:00
Aaron thomson 5 Reputation points
2 answers One of the answers was accepted by the question author.

OneNote app issues on Android devices

I use OneNote both from my Samsung Tab S10 taking notes with the S Pen and also from the usual Desktop app for Windows 11. I used to get the same layout from both, with no problem while syncing from tablet to PC, now I have noticed differences between…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-04-03T21:47:26.1366667+00:00
SR 20 Reputation points
commented 2026-04-07T06:32:10.6366667+00:00
Kai-H 18,195 Reputation points Microsoft External Staff Moderator