633 questions with Microsoft 365 and Office | OneNote | For home | Android tags

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2 answers

Onenote for Android not updating "Recent pages" but still syncs pages

My android phone asks me to sign in because Sticky Notes will not sync. When I try to log in I get an error page "Something went wrong [9hehw]". This means that I can no longer see my Recent Pages. Meanwhile the Notebook list and Sections…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-30T15:22:15.7433333+00:00
PickleB 5 Reputation points
edited an answer 2026-09-03T04:58:19.3566667+00:00
Norah-L 9,740 Reputation points Microsoft External Staff Moderator
2 answers

One Note Issues

Why can I not get to One note any longer and sync with my personal account?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-03T02:19:35.0766667+00:00
Mark Hubbard 0 Reputation points
answered 2026-09-03T03:04:24.64+00:00
SD - IA 178K Reputation points Independent Advisor
25 answers One of the answers was accepted by the question author.

OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying

OneNote for Android – Sign-In Failure (Error Tag 9hehw / Code 0), Missing Recent Pages, and Random Page Merging Issue Summary I am experiencing three serious and potentially related issues with the Microsoft OneNote Android app across multiple Samsung…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T16:20:15.04+00:00
Andre Fortier 130 Reputation points
commented 2026-09-03T01:27:02.0566667+00:00
Andre Fortier 130 Reputation points
2 answers

Sign in problem in OneNote app for Android

The last few days there is an issue I'm my OneNote app in my mobile phone. A box appeared that said if I want to keep my notes updated I have to sign in. I was already signed in. And when I clicked on that, there was a problem. I signed in in the…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-31T08:39:25.13+00:00
Elena T 0 Reputation points
edited a comment 2026-09-02T20:14:24.05+00:00
Nancy H 0 Reputation points
2 answers

OneNote Android offline – errore 9hehw / Code 0 e mancata sincronizzazione

Buongiorno, da ieri OneNote per Android rimane in modalità offline e non riesce più a sincronizzare. Quando provo ad accedere compare il seguente errore: “Access denied for the resource” Tag: 9hehw Code: 0 OneNote Web funziona correttamente con lo stesso…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-01T13:26:06.1466667+00:00
valentina 0 Reputation points
commented 2026-09-02T19:10:39.64+00:00
valentina 0 Reputation points
3 answers

9hehw error when accessing Stick Notes on Samsung S26

I have suddenly started getting error something went wrong (screen shot attached) 9hehw error when trying to access Sticky Notes from the One Note app on my Samsung S2. I have tried clearing cache and data and a full uninstall and re install to no…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-30T09:55:55.82+00:00
John Crosby 15 Reputation points
commented 2026-09-02T17:17:57.16+00:00
John Crosby 15 Reputation points
2 answers

Working offline error message when I am not offline

When I open onenote on my xioami 14 phone I get an error message the says I am working offline and I should sign in to sync my notes. My notes are in fact syncing fine. How do I get rid of the message

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-02T12:33:55.4733333+00:00
Mike Coote 0 Reputation points
answered 2026-09-02T15:57:39.6866667+00:00
Manoel Barros 21,640 Reputation points Independent Advisor
1 answer

OneNote for Android login to sync is failing

I am logged into M365 apps as I can see my initials in the profile circle and the details if I click on it. I can see my notebooks if I click on them. But on the home page where Recents are normally shown, it says I need to login to sync. If I try it…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T00:27:45.77+00:00
Tony McGreevy 0 Reputation points
commented 2026-09-02T13:17:38.0033333+00:00
PK 0 Reputation points
3 answers

I keep getting error [9hehw] after putting in my email while logging into my onenote, what should I do?

I keep getting error [9hehw] after putting in my email while logging into my onenote, what should I do?

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T06:05:45.6333333+00:00
Susan Maxwell 10 Reputation points
edited a comment 2026-09-02T08:33:22.2533333+00:00
Ilias 0 Reputation points
4 answers

Error page when trying to login to sync notes on OneNote Android app + 404 support page

Hi, I have a bug on my OneNote app, specifically on my Android Google Pixel 9 (up to date). I have a popup at the top of my notes asking to login to sync my notes, but when I attempt to press the button to login, a new page appears that says…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-27T03:58:22.1666667+00:00
Em FG 5 Reputation points
commented 2026-09-02T06:49:06.5866667+00:00
Kai-H 25,695 Reputation points Microsoft External Staff Moderator
1 answer

Onenote Android App; Having Issues

With full quality Wi-Fi connection, OneNote says Working offline. Sign in to sync your notes. When i click sign in, it says Error Something went wrong [9hewh]. I then tried to sign out and back in and now I can't access my old notes or sync from other…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-01T04:19:02.9366667+00:00
Cal Slydell 0 Reputation points
commented 2026-09-02T06:40:56.6566667+00:00
Kai-H 25,695 Reputation points Microsoft External Staff Moderator
2 answers

OneNote login error

For the past few days, when I tried to login my OneNote Android APP, it showed the following error: Correlation Id: 7541cb36-2a32-074d-9ccb-baa7a0c39d6a Timestamp: 2026-09-01T07:39:56.000Z DPTI: 720bffc2ad808fdd Message: Access denied for the…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-01T08:00:30.8833333+00:00
roland chan 0 Reputation points
answered 2026-09-01T09:08:48.11+00:00
SD - IA 178K Reputation points Independent Advisor
1 answer

OneNote Android Broken Notebooks Persistence

OneNote on Android shows broken notebooks with the error 'They may have been moved or deleted.' These notebooks do not appear on OneDrive.com, in OneNote on PC, or in OneNote Online, and are not present in any Google or Samsung backup. I have cleared…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-31T03:41:41.03+00:00
Ric Wozniak 5 Reputation points
commented 2026-09-01T08:06:18.1733333+00:00
Kai-H 25,695 Reputation points Microsoft External Staff Moderator
2 answers

New issue with OneNote on Android

Just today I started seeing this issue on my OneNote Android "Recent Pages" screen, i.e. the first screen you see by default whenever you start OneNote on Android: ... and when I click SIGN IN at the bottom right of this screen I get…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-29T16:48:34.5266667+00:00
Nethog 0 Reputation points
edited an answer 2026-09-01T00:54:10.6966667+00:00
Norah-L 9,740 Reputation points Microsoft External Staff Moderator
3 answers

Cannot remove deleted OneNote notebook from "More Notebooks" and "Recent" list — "Remove from list" option is disabled.

I am a user on a personal Microsoft account using an Android tablet, and I have a "ghost" OneNote notebook stuck in my "More Notebooks" and "Recent" lists that I cannot delete. Although the notebook file was deleted from…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-05-02T15:45:42.39+00:00
Maarif khan 0 Reputation points
answered 2026-08-31T19:31:30.7533333+00:00
Nazar VORONA 0 Reputation points
3 answers

Removing Closed Notebooks from OneNote App on Samsung Galaxy S24

When I open the OneNote app on my phone, with Notebooks selected, I see my one default notebook, and underneath that, I see a list of Closed Notebooks. My question is, how do I remove and delete those closed notebooks? Those notebooks do not exist in my…

Microsoft 365 and Office | OneNote | For home | Android
asked 2025-10-02T21:09:01.5933333+00:00
rdwessex 30 Reputation points
answered 2026-08-31T09:22:40.18+00:00
Yorkshire Guy 0 Reputation points
2 answers One of the answers was accepted by the question author.

Onenote for Android not updating "Recent pages" but still syncs pages

My "Recent pages" tab stopped updating sometime in mid 2025, despite the actual pages and content of my notebooks otherwise syncing normally. The sorting functions work normally, except they pretend that no pages newer than 2025 exists in my…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-06-21T02:53:42.4433333+00:00
Caleb 20 Reputation points
edited an answer 2026-08-30T01:42:07.96+00:00
KENT MUNRO 0 Reputation points
2 answers

OneNote Data Loss and Missing Pages After Sync Issue

Hello Microsoft Support, I am experiencing a serious issue with OneNote and I need your assistance. A few days ago, I was unable to sign in normally to my Microsoft account. My password was not accepted, and I had to verify my account using a code sent…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-07-31T04:35:32.4+00:00
javad 0 Reputation points
commented 2026-08-24T00:32:29.3466667+00:00
Xavier-D 12,465 Reputation points Microsoft External Staff Moderator
1 answer

OneNote Android can't open notebook that works fine on web

Notebook opens and syncs correctly on OneNote for the web (onenote.com) — confirmed on both PC and phone browsers. However, the same notebook fails to open on OneNote native app on multiple different Android devices (fresh installs, different accounts…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-07-29T14:06:01.04+00:00
Trung Hoàng 0 Reputation points
commented 2026-07-30T23:33:37.62+00:00
Xavier-D 12,465 Reputation points Microsoft External Staff Moderator
1 answer

How to restore accidentally deleted stickey OneNote sticky notes

On my Android phone, I use sticky notes frequently, and app was open on the tile I was previously using while I wasn't paying attention. When I looked at my phone again, I noticed all the data was gone except for the single digit character I accidentally…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-07-30T18:39:06.2333333+00:00
Yvonne Husband 0 Reputation points
answered 2026-07-30T19:18:48.9866667+00:00
Jeronimo Fuerte 45,480 Reputation points Independent Advisor