Onenote for Android not updating "Recent pages" but still syncs pages

Question

Onenote for Android not updating "Recent pages" but still syncs pages

PickleB 5

My android phone asks me to sign in because Sticky Notes will not sync. When I try to log in I get an error page "Something went wrong [9hehw]". This means that I can no longer see my Recent Pages. Meanwhile the Notebook list and Sections update quite happily.

I have signed out, deleted the cache and data, done a reinstall etc. No luck...help please?

Dan 0 Reputation points

2026-08-30T20:45:22.32+00:00

Same exact problem since yesterday. AI answer is no help.
Derek S 0 Reputation points

2026-08-31T09:05:50.1633333+00:00

Yesterday, I was able to have a live chat with Microsoft Support and received this response:

As there is an ongoing issue with the OneNote application on Android, our development team is already working on it. I am sharing the dedicated team's support link below. They will assist you with any additional troubleshooting steps and provide further support regarding this issue.
Thank you for your patience and understanding.

The link was: "https://support.microsoft.com/en-us/onenote/microsoft-onenote-for-android" which wasn't of any use in his instance. Prior to that, I had been following Copilot's advice which also indicated sync errors, which had me signing out and in, clearing Cache, and then Data, uninstalling and reinstalling OneNote, with lots of device restarts in between. I even ended up removing my Microsoft Account from Android and signing out of every Microsoft app on my device. None of which worked.

One odd thing is that even after all of that (No Microsoft Account in Android and every Microsoft app signed out), OneNote was still trying to sign me in Automatically after 8 seconds, so Copilot was convinced my Microsoft account was embedded in the system somewhere, and felt this could be the root of the sync issues but I never found out if this was the case. I'd had enough by then and thinking I will wait to see if Microsoft do acknowledge the issue, then I saw this question and figured I wasn't on my own.

Also, prior to this issue occurring, I had been using OneNote while out, with no WiFi or data on, which is not an unreasonable thing do but wondered if this could have caused a sync issue. Also, OneNote had received an update through Play Store about two days before all of this started but didn't notice this issue until days later.
Rob Penhallurick 0 Reputation points

2026-08-31T13:14:05.0166667+00:00

Got the same problem as of today. Everything else seems OK, but I can't access Recent pages on my Android phones.
Rob Penhallurick 0 Reputation points

2026-09-01T13:32:27.45+00:00

Still ongoing. What are we supposed to do? Wait?
Lieuwe Nas 0 Reputation points

2026-09-01T20:39:26.47+00:00

Exact same problem for me as well. Tried all the above steps as well that where advised by AI, but no solution so far.

2 answers

Your answer

Dan 0 Reputation points

2026-08-30T20:45:22.32+00:00

Same exact problem since yesterday. AI answer is no help.
Derek S 0 Reputation points

2026-08-31T09:05:50.1633333+00:00

Yesterday, I was able to have a live chat with Microsoft Support and received this response:

As there is an ongoing issue with the OneNote application on Android, our development team is already working on it. I am sharing the dedicated team's support link below. They will assist you with any additional troubleshooting steps and provide further support regarding this issue.
Thank you for your patience and understanding.

The link was: "https://support.microsoft.com/en-us/onenote/microsoft-onenote-for-android" which wasn't of any use in his instance. Prior to that, I had been following Copilot's advice which also indicated sync errors, which had me signing out and in, clearing Cache, and then Data, uninstalling and reinstalling OneNote, with lots of device restarts in between. I even ended up removing my Microsoft Account from Android and signing out of every Microsoft app on my device. None of which worked.

One odd thing is that even after all of that (No Microsoft Account in Android and every Microsoft app signed out), OneNote was still trying to sign me in Automatically after 8 seconds, so Copilot was convinced my Microsoft account was embedded in the system somewhere, and felt this could be the root of the sync issues but I never found out if this was the case. I'd had enough by then and thinking I will wait to see if Microsoft do acknowledge the issue, then I saw this question and figured I wasn't on my own.

Also, prior to this issue occurring, I had been using OneNote while out, with no WiFi or data on, which is not an unreasonable thing do but wondered if this could have caused a sync issue. Also, OneNote had received an update through Play Store about two days before all of this started but didn't notice this issue until days later.
Rob Penhallurick 0 Reputation points

2026-08-31T13:14:05.0166667+00:00

Got the same problem as of today. Everything else seems OK, but I can't access Recent pages on my Android phones.
Rob Penhallurick 0 Reputation points

2026-09-01T13:32:27.45+00:00

Still ongoing. What are we supposed to do? Wait?
Lieuwe Nas 0 Reputation points

2026-09-01T20:39:26.47+00:00

Exact same problem for me as well. Tried all the above steps as well that where advised by AI, but no solution so far.

Answer 1

Hello PickleB and everyone,

I understand that OneNote on Android shows the 9hehw sign-in error, preventing Sticky Notes and Recent Pages from loading, while notebooks and sections continue syncing normally.

This issue has reached the OneNote product team. The root cause has been identified, and a backend fix is currently being rolled out. Since the rollout may take some time, it could take up to a day before the fix reaches everyone.

User's image

See reference: Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Once the updated service configuration reaches your account, Sticky Notes and Recent Pages should start working again without additional troubleshooting. You will only need to restart your device to refresh the connection.

Thank you so much for your patience and your understanding.

Best regards.

Answer 2

For this Android OneNote scenario, the most relevant fixes are the sign-in and sync recovery steps for OneNote and Sticky Notes:

Update OneNote for Android to the latest version from the Play Store.
In OneNote, sign out and then sign back in to reset credentials:
- Open OneNote
- Tap Notebooks at the bottom left
- Tap the three dots menu > Settings > Account
- Tap Sign Out > OK
- Close OneNote from recent apps
- Reopen OneNote and sign in again
If the app shows Account Error - Action Required, check whether the personal account is listed as a phone number under Settings > Accounts. If so:
- Update OneNote
- Restart the app
- If needed, go to Settings > Applications > Application Manager > OneNote > Force Stop
- Reopen OneNote
- Tap Add Email in the error message to connect a valid email address to the phone number. This restores syncing.
For missing recent content in the feed/home experience, force-refresh the OneNote feed by swiping down on the OneNote for Android home screen.
If pages are still missing from Recent Pages, check whether they fall into cases that do not appear in the feed:
- password-protected pages
- pages linked to restricted accounts such as government institutions
- pages that rely on Microsoft connected experiences that were disabled by an IT admin

If notebooks and sections are syncing but Recent Pages is not updating, that points to a feed/sign-in issue rather than a full notebook sync failure.

References: