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7 answers

Edge not syncing "Setting up sync"

Hi there, I've had a problem with syncing for quite some time. Earlier this year I had a sync problem that went away, it had to do with authentication and tokens. Today it is back now now with network error. It particularly happens on my MS Surface with…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-13T19:40:57.7666667+00:00
Jeremiah de Kroon 80 Reputation points
edited an answer 2026-11-13T00:06:37.1666667+00:00
Park 10 Reputation points
1 answer

Edge Sync broken - is https://edge.microsoft.com down

Edge sync when using a Microsoft Account is broken (including latest update 157.0.4341.46): when you close Edge and then go back in, the Profile Sync state gets stuck in "setting up sync" and never completes this stage and never sync's the…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-11-11T08:50:17.9633333+00:00
Andrew Macaulay 186 Reputation points
edited a comment 2026-11-12T19:03:29.74+00:00
AndyDean-7990 0 Reputation points
1 answer One of the answers was accepted by the question author.

Edge Taskbar icons for different profiles suddenly no longer work right

I've had Edge icons pinned to my taskbar for many years to open different Edge profiles, and the windows they open have always been associated with the icons I used to open them. Today, I woke up to find that when I click on one of the pinned icons to…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-31T16:59:06.8233333+00:00
Vikas Sagi 35 Reputation points
commented 2026-11-12T00:04:37.03+00:00
Clary-N 19,130 Reputation points Microsoft External Staff Moderator
2 answers

Edge log-ons and passwords not displaying on laptop; mobile is OK.

Edge is not showing my saved log-ons and their passwords on my laptop. I've read through the self help guides and applied as appropriate last week, without success. A local e-computing service fixed the issue on Friday and it seemed my laptop and mobile…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-11-08T21:47:03.6066667+00:00
Chris Hyde 0 Reputation points
commented 2026-11-11T11:49:29.88+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Edge does not remember page sign in credentials

When I close Edge. It remembers the page. But does not remember the sign-in. Each time I open a page I have to put in the Password.

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-11-04T12:41:31.76+00:00
LARRY SHANNON 20 Reputation points
accepted 2026-11-04T13:49:39.2233333+00:00
LARRY SHANNON 20 Reputation points
2 answers

How do I stop a UTAS sign-in pop-up from coming up every time I open the web-browser?

I have asked AI to help me trouble-shoot this but it hasn't worked. I have checked in settings- Accounts- Access work or school but UTAS isn't there as an option to disconnect. The web-browser I am using is micrsoft edge and the UTAS website is actually…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-11-04T04:55:21.3966667+00:00
Jeanie 0 Reputation points
answered 2026-11-04T05:43:52.7233333+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
2 answers

How to talk to a human for personal Microsoft account support (hacked account)

As the title suggests, I need to talk to a human support members about my Microsoft account which was hacked. I've tried following the online methods but I'm basically running in circles with AI chatbots that are useless. All the older methods of…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-11-01T23:14:46.9733333+00:00
Riptide CT 0 Reputation points
commented 2026-11-02T03:48:45.5233333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

I can't sign in to Microsoft Edge. It says Error 20.17.0

I can't sign in to Microsoft Edge. It says Error 20.17.0

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-24T01:29:05.53+00:00
Cheryl Anne Koch 0 Reputation points
commented 2026-10-30T10:57:51.34+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
3 answers

Edge signs me out every time I close the browser

Edge signs me out every time I close the browser. Pls help me fix and make it normal

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-27T19:00:54.23+00:00
Henry Palm 0 Reputation points
commented 2026-10-29T10:00:48.7466667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Edge original profile forgets Discord login and Roblox settings after restart

Hello, I still need help with my original Microsoft Edge profile. My original profile signs me out of Discord every time I close and reopen Edge, and Roblox Dark Mode resets to Light Mode. A second Edge profile works normally. My original profile still…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-27T20:23:57.2033333+00:00
Henry Palm 0 Reputation points
commented 2026-10-27T23:54:15.37+00:00
Jeronimo Fuerte 48,710 Reputation points Independent Advisor
2 answers

how do I stay signed in to my Microsoft account

I would like to stay signed in to Microsoft just once.

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-02-20T23:04:40.9266667+00:00
Jim Richardson 10 Reputation points
commented 2026-10-26T21:39:58.9966667+00:00
Ant-5478 6 Reputation points
5 answers

Account hacked

Hard drive was cloned, gmail account hacked and Microsoft Account hacked. Reset windows under iCloud account and put in new password and PIN. Believe they have access to new setup when I log onto my account as hard drives are the same. Please help. Thank…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-25T15:56:49.2933333+00:00
Berny G 0 Reputation points
commented 2026-10-26T06:15:00.5966667+00:00
DaveM121 947.9K Reputation points Independent Advisor
4 answers

How to erase ALL passwords in Edge?

I want to erase all saved passwords in Edge. I’ve tried everything, but after deleting them one by one, they keep coming back. I’ve also tried resetting the Edge settings, unsyncing the passwords tab, clearing browsing data, and more, but nothing has…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-03-27T18:44:02.8+00:00
Marcelo Toledo Piza 15 Reputation points
commented 2026-10-25T14:56:13.1966667+00:00
George Woodman 0 Reputation points
1 answer

Change of Phone Number

How can I change my phone number for Microsoft Edge?

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-24T19:30:31.37+00:00
Rita Fagan 0 Reputation points
commented 2026-10-24T20:10:39.66+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

I want to set up multiple profiles in EDGE, I want them to launch inPrivate Mode.

I have to connect to multiple directories and services to do my job. Edge only recognizes the last directory I signed into, not the one that my profile points to. So, I have to sign in, with MFA to the wrong directory, switch directories and then sign…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-22T20:11:43.5+00:00
mmcst33n 0 Reputation points
commented 2026-10-24T12:00:10.3333333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I never sign out of MSN News, so why am I required to sign in again for every comment I wish to post?

After accessing MSN News via Google, and signing in, when I read an article and wish to comment, I am required to sign in again. I never sign out, but I am required to close the comments, sign in, then return to the comments. Every article requires…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-17T22:43:56.91+00:00
Tom Anderson 20 Reputation points
commented 2026-10-23T23:34:40.43+00:00
Tom Anderson 20 Reputation points
1 answer

Unable to log in to passwords

Keep getting log in error when trying to access passwords.

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-23T20:24:35.45+00:00
Sheila 0 Reputation points
commented 2026-10-23T21:59:19.4966667+00:00
Sheila 0 Reputation points
2 answers

Opening Websites

I have two profiles on my computer Personal and business; i want the work computer to open the work profile instead of the Personal Profile; if keeps reverting back to the personal profile each time i close edge and reopen it?

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-20T23:17:30.8033333+00:00
G4 0 Reputation points
commented 2026-10-22T08:10:35.09+00:00
Hendrix-V 21,000 Reputation points Microsoft External Staff Moderator
3 answers

how to fix microsoft signing in on web but not microsoft store

ON THE WEB BROWSERS I CAN LOG IN BUT THE MICROSOFT APP WONT LOG IN

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-21T21:57:00.06+00:00
sylvester chisala 0 Reputation points
commented 2026-10-21T23:21:25.9433333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
1 answer

Microsoft password manager PIN?

How do you change the Microsoft password manager PIN? (6 digits) It seems to be a different PIN that I use to sign in to my PC. Also, is there a way to view the Microsoft password manager PIN before I change it? How do I access that, because I never set…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-06-09T17:40:19.4666667+00:00
Symone Giles 5 Reputation points
commented 2026-10-18T10:13:31.6133333+00:00
Armstrong Foncham Sabum 0 Reputation points