Account hacked

Question

Account hacked

Berny G 0

Hard drive was cloned, gmail account hacked and Microsoft Account hacked. Reset windows under iCloud account and put in new password and PIN. Believe they have access to new setup when I log onto my account as hard drives are the same. Please help. Thank you.

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5 answers

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Answer 1

DaveM121 947.9K Independent Advisor

That 404 error is common bug on this forum, please access your thread on this forum using this link, not from the Email.

https://learn.microsoft.com/en-us/answers/questions/6049408/account-hacked

You indicate 'I don’t believe they are on the new account but they are monitoring my actions even here' please provide a screenshot showing what you are seeing to indicate that.

Berny G 0 Reputation points

2026-10-25T18:18:32.14+00:00

Sorry sent reply to Microsoft. When I synced my account on edge, I saw the old email address gmail account not the new iCloud address. It synced to the new.
Berny G 0 Reputation points

2026-10-25T18:43:21.07+00:00

While trying to use authenticator, it can’t send the code.
DaveM121 947.9K Reputation points Independent Advisor

2026-10-26T06:15:00.5966667+00:00

Honestly, I think your only option will be to backup your files, create a bootable Windows USB and use that to wipe the drive and clean install Windows.

Answer 2

Berny G 0

I don’t believe they are on the new account but they are monitoring my actions even here. I could see part of your reply but get a 404 when trying to link.

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Answer 3

Berny G 0

Access to windows accounts, program showed wrong location and computer had been in for repair.

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Answer 4

Berny G 0

Not seeing answer here, Dave.

DaveM121 947.9K Reputation points Independent Advisor

2026-10-25T17:48:03.96+00:00

Hi Berny,

I would like to help you with this problem, but I need some information from you about what you are seeing on your PC to indicate someone has access to your PC and full access to your drive after you have reset Windows.

Otherwise, the only advice I can give you is to backup your files, create a bootable Windows USB and use that to wipe the drive and clean install Windows.

Answer 5

DaveM121 947.9K Independent Advisor

If you have reset Windows, and also changed the Password on your account, do you see any indication of someone having access to your PC?

If you used a cloned drive, have you run a full offline scan of your system with Defender or your preferred anti-virus to check for malware?

Berny G 0 Reputation points

2026-10-25T16:42:37.35+00:00

There doesn’t appear to be on this computer. They cloned my drive and have access to all saved passwords and are locking me out of those accounts.
Berny G 0 Reputation points

2026-10-25T16:43:45.1133333+00:00

When resetting we ran full scans.
DaveM121 947.9K Reputation points Independent Advisor

2026-10-25T16:45:11.1866667+00:00

Your account may have been hacked, that would cause you to be locked out of your account, but please provide full details on what happened that indicates your drive was cloned.