Microsoft Edge original profile forgets Discord login and Roblox settings after restart

Henry Palm 0 Reputation points
2026-10-27T20:23:57.2033333+00:00

Hello, I still need help with my original Microsoft Edge profile.

My original profile signs me out of Discord every time I close and reopen Edge, and Roblox Dark Mode resets to Light Mode.

A second Edge profile works normally. My original profile still has my saved passwords.

I have already tried:

Resetting Edge settings

Repairing Edge

Updating Edge

Checking cookie and site-data settings

Disabling extensions

Checking Sync and browser policies

None of these fixed the problem.

Please help me repair my original profile without losing my saved passwords, bookmarks, or other personal data. I do not want to delete or replace my original profile.

Microsoft Edge | Profile, sync, and sign in | Windows 11

2 answers

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  1. Henry Palm 0 Reputation points
    2026-10-27T20:26:48.2033333+00:00

    Thank you for the response. I have already updated Edge, repaired it, reset its settings, checked cookie settings and policies, and disabled extensions.

    A second Edge profile works normally, but my original profile forgets my Discord login and resets Roblox Dark Mode whenever Edge restarts.

    My saved passwords are still visible in the original profile. I do not want to remove it because I'm concerned about losing my data. Could a Microsoft support specialist or experienced moderator review this case and advise whether the original profile can be repaired safely before recommending that I remove it?

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  2. AI answer

    2026-10-27T20:24:18.1533333+00:00

    Since a second Edge profile works normally and the original profile does not keep Discord sign-in or Roblox site settings after restart, the issue is consistent with a corrupted original profile.

    The supported repair path is:

    1. Verify Edge is fully updated.
      • Open edge://settings/help.
      • Let Edge install the latest version, then restart it.
    2. Clear cached credentials and cookies in the affected profile.
      • Open edge://settings/privacy.
      • Under Clear browsing data, select Choose what to clear.
      • Select:
        • Cookies and other site data
        • Cached images and files
      • Set Time range to All time.
      • Select Clear now.
      • Restart Edge and test the original profile again.
      • Note: this signs out websites.
    3. Check whether sign-in or session persistence is being blocked by policy.
      • Open edge://policy.
      • Check BrowserSignin:
        • 0 = disabled
        • 1 = enabled
        • 2 = forced sign-in
      • If BrowserSignin is 0, the setting must be changed by the organization administrator.
    4. Check for conflicting stored credentials on Windows.
      • Open Credential Manager from Control Panel.
      • Under Windows Credentials and Generic Credentials, look for entries related to MicrosoftAccount or login.microsoftonline.com.
      • Remove outdated or conflicting entries.
      • Restart Edge and test sign-in again.
    5. If the original profile still loses session data, the documented next step is to remove the problematic profile and create a new one.
      • Open edge://settings/profiles.
      • Select the affected profile and select Remove.
      • Restart Edge.
      • Create a new profile and sign in again.

    Important: removing a profile deletes local browsing data associated with that profile, including favorites, history, and passwords that are not synced. Make sure needed data is synced before doing this.

    A repair of the existing original profile without replacing it is not provided in the documented steps. When one profile works and another does not, the supported guidance points to profile corruption and the corrective action is profile removal and recreation.

    If more help is needed before taking that step, collect these diagnostics for support:

    • Edge version from edge://version
    • Exported policies from edge://policy using Export to JSON
    • A directory listing of %LOCALAPPDATA%\Microsoft\Edge\User Data\<ProfileFolder> showing file sizes and timestamps
    AI-generated content may be incorrect. Read our transparency notes for more information.

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