Unable to log in to passwords

Use the credential requested by the Windows Security dialog—normally your Windows Hello PIN, fingerprint, or Windows device sign-in password—rather than the password for the saved website.

Try the correct Windows credential

1. In Edge, open Settings and more (…) → Settings → Passwords and autofill → Microsoft Password Manager.
2. Select a saved password or its eye icon.
3. In the Windows Security prompt:
   • If it says PIN, enter the same Windows Hello PIN used to unlock this PC.
   • If it says Password, enter the Windows device sign-in password. If Windows uses a Microsoft account, this may be the Microsoft account password.
   • If available, select More choices or Sign-in options to choose PIN, fingerprint, or another configured method.

The Windows Hello PIN is separate from the Microsoft account password. Edge officially supports authenticating password access with the device PIN or password.^1^

Switch Edge to device authentication

Custom Primary Password has now been removed, and Edge uses device-based authentication. Configure it explicitly:

1. Open Edge → Settings → Passwords and autofill → Microsoft Password Manager.
2. Select More settings.
3. Enable Autofill passwords and passkeys.
4. Select Prompt for the device sign-in options before viewing or filling website password.
5. Authenticate with Windows Hello or the device password.

Microsoft documents that Custom Primary Password was fully removed after June 4, 2026 and replaced by device authentication.^2^

If Windows also rejects the credential

Only reset the PIN if it is forgotten or Windows itself also rejects it:

1. Open Windows Settings → Accounts → Sign-in options.
2. Expand PIN (Windows Hello).
3. Select I forgot my PIN, verify the account, and create another PIN.

If the existing PIN still unlocks Windows, do not reset it; return to Edge and select that PIN through the Windows Security prompt instead.^3^

If the error persists only in Edge

Before altering the Edge profile:

• Confirm Edge is signed into the same personal Microsoft account previously used for password synchronization.
• Open Edge → Settings → Profiles → Sync and verify Passwords is enabled.^4^
• Export the passwords first if Edge permits authentication. Resetting or replacing a profile can put locally stored, unsynchronized passwords at risk.

Then try these separately, testing after each:

1. Reset Edge settings: Edge → Settings → Reset settings → Restore settings to their default values.
2. If resetting does not help, create a new Edge profile, sign into the original Microsoft account, enable password sync, and check whether the passwords return.

These are last-resort actions associated with damaged local Edge profile data or a former Custom Primary Password problem, not the first response to a working Windows credential.^5^

For a work or school profile, access may instead be restricted by the organization’s administrator.^1^

References

1. View or edit your passwords in Microsoft Password Manager | Microsoft Support
2. Keep your saved passwords private in Microsoft Edge | Microsoft Support
3. Change or reset your PIN in Windows | Microsoft Support
4. lost my passwords from edge - Microsoft Q&A
5. Microsoft password manager issue in recent edge updates - Microsoft Q&A