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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Hi Jeremy,
I think it's obvious by now that this is an issue.
Mr Ravikumar, can you please explain how this can be elevated so that it can be a ‘published issue’?
Hi parents,
I found a reply on some apple App Store reviews, saying to email screenshots or screen recordings of the problems we are having to familysafetyfeedback@microsoft.com.
Not sure what will help by seeing the app crash 100 times, but with enough emails maybe they will expedite the fix for us.
If you have a minute, send an email!
Hello,
Still crashing on iOS 16.5 (beta) !
Hope they come up with a fix asap !