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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
nope. keeps crashing. I cannot use the screen time from my iPhone
Having the same issue.
They “updated” the app and now today, can’t access from the app or from logging In on my Computer. Have to add time to child’s computer directly from their computer.
Again problems, cannot add more time, not with phone or computers webbrowser...
Something isn't working on our end. Wait a bit, then try here again. TraceID: +o8wekjCWUaOXwwx.13.671
Daughter cannot do school work :(
Same here. When I do occasionally have success getting an option to grant more time, it does not communicate that to my son’s computer.