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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
I am having the same issue. There is something wrong. Latest IOS Update.
Same effect, on iOS 16.4.1 !!!
Hello Jeremy,
I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.
Could you please let me know if you're using the latest version of IOS (16)?
There are no existing bug reported with IOS version of family safety app and I have verified with IOS version of 16.1.2.
As you have tried to reinstall multiple time, could you please try to refresh the device using factory reset option? Apologies for inconvenience.
I don't see any particular workarounds for IOS devices in below link. https://support.microsoft.com/account-billing/e1fb76e6-a320-4496-beeb-bb363378c6d8
If enabling notification details, please refer below link. https://support.microsoft.com/account-billing/e8274003-c159-4d64-9891-b67721c8c011
Hope this information would be useful to you. Please feel free to get back if you need any additional info.
Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Same here on 16.4.1
Opens for a few seconds and crashes.