7 questions with Microsoft Advertising | Billing and payments | Payment methods tags

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4 answers One of the answers was accepted by the question author.

add another payment method

We created an account, I'm verifying it, it won't let me add an additional payment method. I'm trying to write to support, but nothing from there either. It doesn't work with a regular MasterCard. It works with a Revolut, but it's not a company card.

Microsoft Advertising | Billing and payments | Payment methods
asked 2026-03-17T13:55:01.4666667+00:00
marketing webolie 20 Reputation points
answered 2026-03-17T15:46:22.7366667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Just signed up for ad account. Multiple cards. Microsoft say bank declined, banks say Microsoft Error.

Have spent hours trying to add funds to my ad account. I set it up today, have tried multiple cards, high street banks and online banks, all go through a successful 3d secure process, all authorised by the banks. Microsoft then sends a message saying…

Microsoft Advertising | Billing and payments | Payment methods
asked 2026-02-08T13:26:56.4866667+00:00
SkinWiseApp SWA 5 Reputation points
answered 2026-02-09T10:52:29.4+00:00
MS Advertising - Marwa 0 Reputation points Microsoft External Staff Moderator
2 answers

follow up to Email : {EA} Reminder Notice_B****** from Xandr Collections Team. How to solve?

Hi Team, Regarding email subject {EA} Reminder Notice_B**********, we’d like to clarify that all those invoices have been paid, but due to privacy, we can't attached the invoice file here. please reach me out via teams so we can clarify things, or…

Microsoft Advertising | Billing and payments | Payment methods
asked 2026-01-15T08:29:14.2133333+00:00
Yusuf - Luna Park Media Pte Ltd 0 Reputation points
answered 2026-01-15T11:29:45.0233333+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Adding payment method error?

I can't add payment method even though I'm a super admin of the account. Is this a common issue?

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-15T14:22:50.4033333+00:00
Anonymous
commented 2025-12-29T17:44:15.63+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Not able to set a payment method

Hello, I've just created a new account for search ads, and I am unable to set a payment method in the billing manager. I've tried multiple cards & payment methods, but none of them work as nothing happens when I hit save.

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-09-16T18:22:02.73+00:00
Adnan Utayim 20 Reputation points
edited the question 2025-12-09T19:27:05.4833333+00:00
Adnan Utayim 20 Reputation points
1 answer

I cannot get my business debit card as a payment method. Please help

Been trying for weeks and I know my info is correct. Please help me Microsoft team.

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-12-04T01:34:56.59+00:00
HelloAdvertising661 0 Reputation points
answered 2025-12-04T02:04:39.3+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

need a refund on a refund due to it not working a second time and wont let me

So i bought me 1700 robux 22 dollars were spent and i go on a game i want to spend robux and i do and it says billing error your account has not been charged when i try again in a diffrent server it says would you like to buy the 1700 robux package and…

Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-20T08:04:32.8833333+00:00
Shelden Kraemer 0 Reputation points
answered 2025-10-20T08:29:32.3333333+00:00
MS Advertising - Dagmara 560 Reputation points Microsoft External Staff Moderator