Just signed up for ad account. Multiple cards. Microsoft say bank declined, banks say Microsoft Error.

Question

Just signed up for ad account. Multiple cards. Microsoft say bank declined, banks say Microsoft Error.

SkinWiseApp SWA 5

Have spent hours trying to add funds to my ad account. I set it up today, have tried multiple cards, high street banks and online banks, all go through a successful 3d secure process, all authorised by the banks. Microsoft then sends a message saying the bank has declined the payment. All the banks have said they have not declined the payment and the problem is with microsoft.

At wits end.

Any support would be appreciated. I never knew placing an ad would be so difficult.

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Answer 1

Hello SkinWiseApp SWA,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

I understand that you're facing a challenge to add fund to your Microsoft ads account.

Since we will be addressing a billing concern, we'll need to revert this communication through private channels for privacy and security

You can also refer to this help article for troubleshooting steps and tips on resolving issues:

How do I fix a declined payment?

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!

If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me if you want to discuss things further.

Kind regards,

Marwa | Microsoft Advertising Support Specialist | 800-518-5689

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Just signed up for ad account. Multiple cards. Microsoft say bank declined, banks say Microsoft Error.

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