Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,929 questions
2 answers
One of the answers was accepted by the question author.
Microsoft Entra External ID – email claim not included in ID token from User Flow
I am using Microsoft Entra External ID (customer tenant) and I am unable to get the email claim in the ID token returned by a User Flow. Problem The ID token does not contain the email claim. This happens for both: Local accounts (Email with password) …
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-05-15T20:31:47.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Alexandre Giuseppe
41
Reputation points
edited a comment 2026-05-16T05:16:17.56+00:00
Alexandre Giuseppe
41
Reputation points
1 answer
Locked Out of Global Admin Account
Hi everyone, I hope you’re doing well. I’ve already tried several ways to resolve this issue, including phone support (with AI assistance), emails, and the support chat, but unfortunately without success—so I’m reaching out here as a last resort. I no…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,390 questions
asked 2026-05-16T04:52:20.66+00:00
Jasmin Becirevic
0
Reputation points
answered 2026-05-16T04:52:55.1766667+00:00
Q&A Assist
1 answer
Locked out of own account even though I have the password
Hi all, I have a Microsoft subscription on an email that I don't use for regular emails. I just tried logging in, and although I have the password, it want's to send me a code to a back up address that has been shut down. I tried going through the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-16T04:44:51.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tim Lucas
0
Reputation points
answered 2026-05-16T04:45:08.17+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Do I need web protection above and beyond Windows Defender
Do I need web protection above and beyond Windows Defender. I just bought a Lenovo Comp desktop and It states every thing is free of problems, but there is nothing under Web Protection/no vendor
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Protection against phishing, malware, and other threats targeting email and collaboration tools in Microsoft 365
210 questions
asked 2026-05-16T04:34:50.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kim-Kaha Hathaway
0
Reputation points
accepted 2026-05-16T04:36:35.5866667+00:00
Kim-Kaha Hathaway
0
Reputation points
1 answer
Authenticator app
Cannot log into account after installing Authenticator app on new phone. Kept asking to authenticate using mobile app. How can I authenticate the authenticator mobile app?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-16T04:35:08.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gary Lim
0
Reputation points
answered 2026-05-16T04:35:27.9866667+00:00
Q&A Assist
1 answer
The security/threatSubmission/emailThreats returns 401 even to Global Administrator
There are no details - the title says all. It is a note for the fellow developers - this API does not work. I have spent two weeks with MS365 and the Azure support team. They refused to do anything, saying it’s acceptable for the API not to work because…
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,099 questions
asked 2026-05-16T04:17:28.3266667+00:00
Denys Soroka
71
Reputation points
answered 2026-05-16T04:17:44.88+00:00
Q&A Assist
2 answers
Unable to backup Authenticator
I am trying to move a new phone and when making a backup of the authenticator app I keep getting the 'Something went wrong error' I have tried multiple times to complete the back up and I am signed in to an appropriate Microsoft account.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-14T13:59:26.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Alvin Kipling
5
Reputation points
answered 2026-05-16T04:07:24.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 25%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Josh Pilkington
0
Reputation points
2 answers
When i try to back up my authenticator data, it fails
I get a "Something went wrong" message when I try to back up my authenticator app to the cloud. What's up?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-04-09T18:41:17.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Scott E. Greenwood
20
Reputation points
commented 2026-05-16T02:06:08.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 64%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Naresh Dias
0
Reputation points
2 answers
I can't enable cloud backup of the authenticator app
I can't enable cloud backup of the authenticator. I get asked to send the logs. But dont know where to get thw logs or to send them to. I need to restore to a new device. Why is it not letting me enable backup of the app? This is for android device. I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-13T02:00:30.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dingana Nwana
50
Reputation points
commented 2026-05-16T02:02:37.0866667+00:00
Naresh Dias
0
Reputation points
1 answer
can i play roblox pls thers all i what pls can you pls
can i play roblox pls thet all i what to do is play roblox pls
Microsoft Security | Windows Autopilot
Microsoft Security | Windows Autopilot
A service that simplifies device provisioning and setup for end users, enabling zero-touch deployment
543 questions
asked 2026-05-16T01:30:54.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 0%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Derrick King
0
Reputation points
answered 2026-05-16T01:31:03.1966667+00:00
Q&A Assist
1 answer
stollen minecraft account and need help getting it back
hello my account got attacked and i need help because i got minecraft recently by a gift redeem code and my accont (that im using right now) is not connected to minecraft i have the order code and the email from it. i hope i can get it back because i…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-16T01:05:35.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
LoL without reason
0
Reputation points
answered 2026-05-16T01:05:50.8866667+00:00
Q&A Assist
1 answer
All the global admins in my account are locked out
None of them are able to login into Azure and for this reason I'm unable to add or remove users as I need to. How should I proceed? It looks I'm unable to contact support either, even after paying for a support plan. Moderator's note: Moved from…
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
2,927 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 75%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
0 answers
Azure tenant blocked due to inactivity with personal account
My personal Azure account has been inactive for more than 20 days, and I do not want to unblock my old tenant. I just want to log in to a new one. Any ideas on how to get out of this zombie account state?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,390 questions
asked 2026-05-16T00:21:35.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tom Race
0
Reputation points
edited the question 2026-05-16T00:44:49.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
Conditional Access – AVD SSO for SharePoint from Trusted Locations while enforcing MFA for All Cloud Apps
Hi all, Question Hi all, I’m looking for some guidance on Conditional Access policy design in an Azure Virtual Desktop (AVD) environment. We currently enforce MFA for “All cloud apps”, which is working as expected from a security perspective.…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,390 questions
asked 2026-05-14T17:46:39.93+00:00
Cleon Russell
45
Reputation points
commented 2026-05-15T23:49:22.0533333+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
1 answer
Authenticator app
Authenticator app is not allowing me to throttle back on my cloud backup
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-15T23:17:27.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.99999999999999%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
HANNAH MCFARLAND
0
Reputation points
answered 2026-05-15T23:17:38.7433333+00:00
Q&A Assist
1 answer
Microsoft Authenticator: Repeated Sign-in Requests from Unknown iOS Device and Multiple Countries After Password Change
Service: Microsoft Account, Microsoft Authenticator (iOS app) Scenario: I have a Microsoft account that I'm actively using on Android phone and PC. Recently, I changed my Microsoft password. However, since last night, I keep receiving repeated sign-in…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-15T23:07:16.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Joz Admoz
0
Reputation points
answered 2026-05-15T23:07:38.23+00:00
Q&A Assist
1 answer
LOST ACCESS TO MFA - Need assistance to replace my security info
Hi , It has now been more than 30 days since I requested a security information replacement for my account, and I have tried many ways to contact Microsoft Support for assistance throughout this process. I even allowed one of your support agents remote…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-15T22:37:23.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 84%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
richard mondo
0
Reputation points
answered 2026-05-15T22:37:47.6366667+00:00
Q&A Assist
0 answers
Can’t verify a tenent that was transferred to MS ownership
GoDaddy has confirmed that the domain tenant for xxxxx is managed by Microsoft as of 5/11/26. The TXT\MX settings are confirmed per MS instructions. Why do I keep getting a failure to verify?!? This is impacting my business as I need those email…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,390 questions
asked 2026-05-15T21:42:53.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 25%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET5%3C/text%3E%3C/svg%3E)
TjMark-5955
0
Reputation points
edited the question 2026-05-15T22:23:14.4733333+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
SuccessFactors to AD provisioning: accountDisabled expression evaluates True but is not exported in Modified Properties
Hi Team, We are working on Microsoft Entra provisioning from SAP SuccessFactors to on-premises Active Directory. Use case: We need to disable or enable the AD account based on two SuccessFactors custom fields: customString25 = Exempt…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,390 questions
asked 2026-05-15T18:44:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 24%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sri Lekha G
0
Reputation points
commented 2026-05-15T21:40:16.11+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
Migrate Authenticator from a Dead Phone
My Windows Phone finally gave up the ghost. Everything is on that phone so I need the miscellaneous data on that phone so I can migrate it to my new phone. Authenticator is paramount in the migration. What can I do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,217 questions
asked 2026-05-15T21:38:39.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bridget McCann
0
Reputation points
answered 2026-05-15T21:39:06.62+00:00
Q&A Assist