11,373 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags

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Payment Successfuly processed Mail from [email protected]

I received following mail, is it a scam? This payment is already through Pay PaI Customer Support Team +1 (983) 220-2431 Dear Customer, We have noticed an unauthorized transaction from your account Invoice: ANN76521. If this Transaction was not made by…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-20T20:37:52.4633333+00:00
Chen-Chiang Yu 0 Reputation points
edited a comment 2026-01-22T03:10:17.1+00:00
Bassey Adjah 0 Reputation points
2 answers

global admin credential does not work

I bough a brand new computer and signed in with my MS365 admin account. But I am required to login with my "admin credentials" in order to install any scientific softwares. my credential,, even as a global admin would not work

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-21T21:25:27.8033333+00:00
Johnny Zhu 0 Reputation points
answered 2026-01-22T00:00:07.1233333+00:00
Ruby-N 7,075 Reputation points Microsoft External Staff Moderator
2 answers

Until now our computer cannot do Excel program etc., so please help us your remote assistance.

Until now, Microsoft 365 is not working in our Computer, please help us by your remote assistance. If possible, please let us contact with your Korean Office man and know his phone No.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-21T00:52:47.6833333+00:00
규진 김 0 Reputation points
commented 2026-01-21T23:25:03.0833333+00:00
Jeanie H 9,545 Reputation points Microsoft External Staff Moderator
1 answer

When I try to install office apps, copilot opens

I'm trying to install office apps but the copilot app keeps opening. I've uninstalled apps but its still happening

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-20T19:15:58.5533333+00:00
Carlee Quigg 0 Reputation points
commented 2026-01-21T21:42:05.55+00:00
Kai-L 8,850 Reputation points Microsoft External Staff Moderator
5 answers One of the answers was accepted by the question author.

license not working

I have purchased a professional license for lifetime but now it's not working. it shows that no active subscription and my professional id is "[Moderator note: personal info removed] @365a3.top". Please resolve this issue as early as possible.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-11-23T12:19:27.1366667+00:00
Shrey Jain 25 Reputation points
commented 2026-01-21T16:48:19.4966667+00:00
Julie-Hu 5,870 Reputation points Microsoft External Staff Moderator
3 answers

Licenses were purchased via reseller. We do not have VLSC admin access. We need admin

I purchased 30 licenses of Office 24, and I assigned them. I faced issues with the installed machine, so I formatted the machine, and I tried to assign the license again, but it not allow me, and it says Out of box grace so please i need to have access…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-21T11:07:24.7333333+00:00
Mostafa Ramadan 0 Reputation points
answered 2026-01-21T12:40:26.1+00:00
Stefan Blom 328.9K Reputation points MVP Volunteer Moderator
1 answer

Microsoft 365 Admin Account – Verification Fails on Second Step (Phone/SMS)

Hello Microsoft Support Team, We are experiencing an issue accessing a Microsoft 365 admin account for the GGA tenant. The user is able to successfully complete the first verification step using an alternative email address. However, the second…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-21T08:29:05.4533333+00:00
Yaniv Levi 0 Reputation points
answered 2026-01-21T09:03:09.1+00:00
Tamara-Hu 10,115 Reputation points Microsoft External Staff Moderator
2 answers

DIRE URGENT NEED FOR SUPPORT- HAVE BEEN IN WAITING 40 MINUTES WITH PHONE SUPPORT AND THEN CALL WAS DISCONNETED

Please get in touch with me as soon as possible : without having thought of it, my business 365 premium subscription has exprired on December 20, 2025 without any notification and I was just made aware by email today that my licence was…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-20T20:58:50.1133333+00:00
Grégoire Charlet 0 Reputation points
edited an answer 2026-01-21T01:02:02.4766667+00:00
Viego An 7,900 Reputation points Microsoft External Staff Moderator
1 answer

MS office "Winget" 16.0.19426.20170 says Installer hash doesn't match

# Office configuration XML $officeconfigxml = @" <Configuration> <Add OfficeClientEdition="64" Channel="Current"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> …

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-19T14:57:25.6866667+00:00
Shakil Ahamed M M 5 Reputation points
edited a comment 2026-01-20T20:35:27.08+00:00
Alexis-NG 10,800 Reputation points Microsoft External Staff Moderator
3 answers

I cannot log in to our non profit account because two factor authentication is not working

Our admin left the company. We need to download Microsoft 365 for business on a new computer and cannot log into the nonprofit hub because we cannot set up two factor authentication for it. How do we set up two factor authentication for the nonprofit…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-13T18:42:58.0233333+00:00
Admin Asbury 0 Reputation points
commented 2026-01-20T19:49:30.0866667+00:00
Lia V 4,110 Reputation points Microsoft External Staff Moderator
1 answer

How do I recover account information such as other users, subscriptions etc?

Until December, 25 I was able to administer my MS365 account online to view payments (which are still being debited from my account) and the Outlook email accounts. Now I can find none of this data. I can find my name and sign in but no admin data.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-19T11:18:07.31+00:00
Anne Worlock 0 Reputation points
edited a comment 2026-01-20T16:39:06.2733333+00:00
Tamara-Hu 10,115 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

Urgent: Open Case with Data Protection "Team Global Admin Locked Out" – No Response Received

Hi, I have been trying to get someone at the Data Protection Team Support for 7 days and nothing. Global admin full lockout scenario via 2step verification. I have called more times than I can count, along with dozens of emails, but there has been zero…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-16T08:35:57.27+00:00
SN 20 Reputation points
edited an answer 2026-01-20T14:28:34.2+00:00
Daniel-Vo 2,615 Reputation points Microsoft External Staff Moderator
1 answer

I am unable to download the office package, as I do not have the adminstrative privelleges required. How can I fix this problem, as my administrator can also not change this.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-20T09:48:58.86+00:00
Sophie Raijmakers 0 Reputation points
answered 2026-01-20T12:02:03.4033333+00:00
Stefan Blom 328.9K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Need Office 2019 Professional Plus offline isntaller

Hi, Where can I download Office 2019 Professional Plus direct download link for Windows 10 64x? I can't use online installer. I found this link:…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2021-08-11T05:59:35.37+00:00
Amin2234 226 Reputation points
answered 2026-01-20T03:25:59.22+00:00
washi bt 0 Reputation points
1 answer

adding payment failed on Microsoft 365 admin center "and my card details is correct"

adding payment failed on Microsoft 365 admin center "and my card details is correct"

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-12-22T11:05:40.7566667+00:00
abdo alrhman mohmed 5 Reputation points
commented 2026-01-20T03:07:57.36+00:00
Bruce Spryer 20 Reputation points
1 answer

How do i get my Microsoft 365 and Office access restored?

I was charged an automatic subscription fee in October 2025 but still have no access to Microsoft 365 and office

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-19T21:31:58.3933333+00:00
Ameh Ogbu 0 Reputation points
answered 2026-01-19T22:41:15.0133333+00:00
Kristen-L 8,585 Reputation points Microsoft External Staff Moderator
3 answers

Urgently need MFA rest or a TAP

To login MS365 account I need Authenticator code but when going to Authenticator it says log in and asks for an Authenticator code

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-19T15:00:13.8533333+00:00
Ivor Selby 0 Reputation points
answered 2026-01-19T21:35:29.3666667+00:00
Stefan Blom 328.9K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Office 2024 on Win 11 PC only available on (1) user How to include other users on same PC?

Help ... I installed a group licensed Office 2024 on my new Win 11 PC at home, but it is only available on the (1) user profile it was installed on. How can I add it to another user profiles on same PC without reinstalling?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-19T12:25:26.7+00:00
James 3 20 Reputation points
accepted 2026-01-19T12:27:10.3766667+00:00
James 3 20 Reputation points
2 answers

I reinstalled outlook classic ad the new outlook has bugs. But it is microscopic, everything icons text in all the sections. I have Windows 11 on Asus Zenbook

I reinstalled outlook classic ad the new outlook has bugs. But it is microscopic, everything icons text in all the sections. I have Windows 11 on Asus Zenbook

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-15T07:00:27.21+00:00
REEN JONES 0 Reputation points
commented 2026-01-19T10:14:49.0733333+00:00
Tina L 10,405 Reputation points Microsoft External Staff Moderator
3 answers

how to get Confirmation ID

hello microsoft! can you share with me how to get office Confirmation ID? thanks

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-12-03T13:37:38.49+00:00
doan viet khoi nguyen 10 Reputation points
commented 2026-01-19T07:19:58.4233333+00:00
Anurudh Yadav 0 Reputation points