Copilot is not working in 3 computers

Roberto Lito 0 Reputation points
2026-11-12T23:38:08.0366667+00:00

I subscribed to Copilot (and Office 365) about 3 months ago. Today Copilot stopped working. I want to have either Copilot back or a refund on my subscription. I am trying to find a way to talk to an agent in any way and cannot find any phone number or any really working chat. The only chat I initiated had 70 before me and when it reached 4 it cancelled itself. I just want to know how to contact an agent that will take care of my problem. I paid for the service so I deserve to be taken care of.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. John DeV 171.4K Reputation points Independent Advisor
    2026-11-13T00:12:27.4066667+00:00

    Hi, good day!

    I understand your frustration, especially since you've already paid for the subscription and haven't been able to get the assistance you need.

    If Copilot suddenly stopped working, it may be worth checking whether this is related to an ongoing Microsoft service disruption. You can check the latest updates here:

    https://status.cloud.microsoft/

    For direct assistance, you can contact Microsoft Support through the following page

    https://support.microsoft.com/contactus

    Sign in with the Microsoft account associated with your subscription, select Microsoft 365, describe your issue, and choose Get Help. If available, select Contact Support to access live chat or a callback from a support agent.

    If you prefer to request a refund, you can also check your eligibility here:

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    Please note that refund eligibility depends on your subscription type, purchase date, billing history, and region.

    I hope this helps you reach the appropriate support team and get your issue resolved.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.