Bought two 365 by mistake

Alan Mathey 0 Reputation points
2026-11-12T17:57:14.6833333+00:00

I have bought two 365 subscriptions (365 personal + 365 Premium), is there a way to get a refund on one of the two?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T18:29:15.64+00:00

    This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

    If for any reason you don't see "Contact support" option right away, but you see the AI support assistant button instead, you can start the chat, let the assistant know that you need to chat with support regarding billing isue. It will ask you some questions, you can answer them, but if insist that it doesn't resolve your issue when asked, and insisted you still need support. It should eventually give you the Contact Support button.

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  2. AI answer

    2026-11-12T17:58:29.6+00:00

    Cancel the unwanted subscription from the Microsoft account that purchased it; Microsoft will display during cancellation whether it qualifies for a refund.

    If both subscriptions were purchased directly from Microsoft

    1. Open Services & subscriptions while signed in with the Microsoft account used for the purchases.
    2. Identify which plan you want to retain—Microsoft 365 Personal or Microsoft 365 Premium.
    3. On the unwanted plan, select Manage.
    4. Select Cancel or Upgrade or Cancel.
    5. Review the cancellation page and choose I don’t want my subscription.
    6. Complete the prompts. The page will indicate whether a refund is available and what happens next. Refund eligibility is determined automatically; cancellation does not always result in a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    In most cases, a directly purchased subscription may qualify if cancelled within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner. For Microsoft 365 Premium, additional prorated-refund rules vary by country or region.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    If the account shows Turn on recurring billing rather than a cancellation option, that subscription is already scheduled to expire and will not renew.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

    If one purchase came from another seller

    • Apple App Store or Google Play: request cancellation and a refund from Apple or Google.
    • Amazon or another third-party retailer: contact that retailer directly.

    Microsoft cannot process the retailer’s refund through the Microsoft account cancellation flow.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

    If both charges do not appear under the same account, check any other Microsoft account used during purchase. If the unwanted Microsoft-billed subscription appears but the cancellation process offers no refund or cannot be completed, use Contact Microsoft Support, enter the billing issue, select Get Help, and then Contact Support for an account-specific review.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    References

    1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    2. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

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