236 questions
236 questions with Outlook | Outlook for mobile | Outlook for Android | For education tags
2 answers
Cannot Access Outlook Mobile App (Verification Loop)
I recently switched to a new mobile device, which logged me out of all my apps and accounts, including my Outlook account. When I try to sign in to the Outlook mobile app, I’m prompted to enter a verification code from the Outlook app itself. However, I…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-04-26T23:23:30.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lopez, Aliah
0
Reputation points
edited an answer 2026-04-27T00:11:31.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
10,575
Reputation points Microsoft External Staff
Moderator
1 answer
I cant add my school meil to the oytlook app on my phone
i put the mail i put the passward and wont let me sign in like that it ask me to put the server or something like that and i dont know what is that
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-04-22T11:34:44.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 31%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEK%3C/text%3E%3C/svg%3E)
EVANGELIA KOTTA
0
Reputation points
commented 2026-04-23T07:51:04.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 19%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jayden-P
20,255
Reputation points Microsoft External Staff
Moderator
4 answers
How do I fix an Error code 4oggx on the Outlook app
New Samsung S25 phone. I cannot add my university accounts to Outlook or One Drive. It recognises the two accounts in Microsoft 365 but when I try to add them it comes up with an error code 4oggx. I have already tried reinstalling, switching between Wifi…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2025-11-26T12:44:49.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 21%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tara McKinney Marinus
0
Reputation points
commented 2026-04-17T18:52:00.96+00:00
Sameer Agarwal
0
Reputation points Microsoft Employee
1 answer
How to fix [5ssai]
I am trying to add my email on the new device does not go through
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2025-10-30T09:06:41.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rosemarie Rogerson
0
Reputation points
commented 2026-04-01T05:42:27.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vergil-V
12,530
Reputation points Microsoft External Staff
Moderator
2 answers
No puedo iniciar sesión en la app Authenticator, correo estudiante
Acabo de cambiar de dispositivo móvil y traspasé automáticamente todos los datos de teléfono a teléfono. Pero dentro de algunas de las aplicaciones tuve que iniciar sesión de manera manual. Eso he intentado con las dos cuentas de correo que tengo…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-03-31T18:47:52.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 11%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Isidora Sofía Gelcich Moreno
20
Reputation points
answered 2026-03-31T19:15:10.0133333+00:00
Isidora Sofía Gelcich Moreno
20
Reputation points
1 answer
How to get my mail back
My student log in details expired. I created new ones (under the same address) but immediately after my mail was deleted. All of it. I looked in the junk and the deleted section, still nothing. I need all my mail back, it's very important for my…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-03-29T12:08:17.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
answered 2026-03-29T12:54:44.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 1%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tamara-Hu
14,035
Reputation points Microsoft External Staff
Moderator
2 answers
cannot receive emails since 3/23 and cannot correct language
i am unable to view or receive my emails, after a sign in the language in the basic email area is english but all the keys above are in a different language please i need access for my job its been 4 days
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-03-25T15:30:46.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 19%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
andrena best
5
Reputation points
answered 2026-03-25T18:42:27.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 46%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emily T
405
Reputation points Microsoft External Staff
Moderator
1 answer
Non riesco ad accedere alla posta istruzione da quando ho cambiato smartphone
Con il vecchio smartphone avevo installato Authenticator per accedere all'account [Nota del moderatore: informazioni personali rimosse] , ma da quando ho cambiato smartphone non riesco più ad accedere perchè mi chiede di approvare una notifica su…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-03-18T22:14:08.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 70%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Daria Gennaro
0
Reputation points
commented 2026-03-20T00:43:04.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
12,980
Reputation points Microsoft External Staff
Moderator
2 answers
Time zone problem
When I create a calendar event there is a weird time zone mismatch. When I create a new calendar event on my phone (Samsung S22) the block on the calendar that you can move might say 4 to 5 pm, but the place on my calendar is between 3 and 4 o'clock.…
Outlook | Outlook for mobile | Outlook for Android | For education
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 51%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Outlook app not automatically placing folders in order
I have the Outlook app for mobile. I have a Google Pixel 9, Android 16. On the app, I have created folders and they are arranged via the app and the online Outlook in alphabetical order. On the web browser for Outlook, the folders automatically sort…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-01-06T10:04:56.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
ESSOF, Ahmed (aesso8)
0
Reputation points
commented 2026-03-13T07:45:19.28+00:00
Vergil-V
12,530
Reputation points Microsoft External Staff
Moderator
2 answers
I need the authenticator app
I factor reset my phone because it was losing battery quickly and slowing down. So now I'm trying to sign into all my stuff, including my college ID which I need to do anything on campus. In order to sign in to my account, I need the authenticator app,…
Outlook | Outlook for mobile | Outlook for Android | For education
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 24%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Outlook app on Android, why I cant download the items ?
Outlook app on Android, why I cant download the items ? I have tried all the approach I can find on Youtube Google, GPT,…. My environment: Android ONE UI 8 My phone: S25 Ultra My account: Education Account Need help
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2025-11-24T08:40:16.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 73%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECZ%3C/text%3E%3C/svg%3E)
Calvin Zolovoski
155
Reputation points
commented 2026-03-05T14:15:10.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 8%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
Aleksandar Šoškić
0
Reputation points
2 answers
outlook and i my authenticator say "sorry we are having trouble verifying your account please try again
I have a school account which i am trying to access for my studies, i am trying to log into my account on outlook and i my authenticator say "sorry we are having trouble verifying your account please try again
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-23T07:20:54.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 99%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Peter Marais
0
Reputation points
edited an answer 2026-02-23T12:27:06.3866667+00:00
Anonymous
1 answer
cant add my email account to outlook on my android phone
cant add my email account to outlook on my android phone
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-21T01:11:44.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Hagberg, James G
0
Reputation points
edited an answer 2026-02-21T01:45:20.5966667+00:00
kagiyama yutaka
1,665
Reputation points
1 answer
Outlook Bug for Mobile & Desktop
In the mobile app when you reply or create new mail, it skips the sender and goes straight to the body it creates multiple drafts when replying In the desktop it creates multiple drafts wehn replying
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-19T14:33:08.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 57.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Russell Smith
0
Reputation points
edited an answer 2026-02-19T23:59:17.96+00:00
Vergil-V
12,530
Reputation points Microsoft External Staff
Moderator
2 answers
Disabling Reaction Sending on Outlook in Android
I use Outlook on my Android phone for work. My work is such that sending reactions is COMPLETELY INAPPROPRIATE IN MOST SITUATIONS. (Yes, I am shouting.) But if I am trying to, say, set a message to unread, I could accidentally click on a reaction (like…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-19T03:08:24.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 89%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Michael R Beetley
0
Reputation points
answered 2026-02-19T03:42:10.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 9%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Kha-N
8,260
Reputation points Microsoft External Staff
Moderator
2 answers
“My Microsoft account is stuck in an MFA verification loop. Authenticator is the only registered method, and I cannot add passkeys or security info. Please reset my MFA methods or temporarily allow SMS/OTP so I can re-enroll.”
“My Microsoft account is stuck in an MFA verification loop. Authenticator is the only registered method, and I cannot add passkeys or security info. Please reset my MFA methods or temporarily allow SMS/OTP so I can re-enroll.”
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-16T19:54:19.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER5%3C/text%3E%3C/svg%3E)
RiddhiChandorkar-5344
0
Reputation points
answered 2026-02-16T20:38:24.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 98%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kristen-L
12,580
Reputation points Microsoft External Staff
Moderator
2 answers
How to access Microsoft Authenticator App after losing my phone.
The screen on my Samsung Galaxy S10+ just bricked and I can't access anything on it anymore, which includes my Authenticator App. When I tried regaining access from a new phone, It wouldn't let me sign in without a code from my other phone. It gave me no…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-10T06:43:53.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Stephen Fitzgerald
0
Reputation points
answered 2026-02-10T08:40:46.88+00:00
Hani-Ng
10,575
Reputation points Microsoft External Staff
Moderator
1 answer
I no longer have the number for a two step verification for my student account, How do I log in/recover my account
When I log in a two-step verification comes up but I no longer use the number, there are no other options either, even when trying to reset the password it also asks for a two-step verification, but I don't have that number anymore. I tried to go to…
Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-02-09T02:34:38.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 62%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bergundykav
0
Reputation points
answered 2026-02-09T03:41:26.2733333+00:00
Anonymous
4 answers
Android Calendar and Outlook Calendar are Different
My Outlook calendar and Android Calendar used to be identical, but recently I noticed that have some differences. Normally I enter an event on my phone and it then populates to the Outlook calendar that I have on the web and also on the Outlook app on my…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 89%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)