1,234 questions
1,234 questions with Windows for home | Previous Windows versions | Microsoft Store tags
1 answer
How do I cancel a subscription
My mother has a Microsoft Subscription payment being charged to her credit card each month. She no longer has a device of any sort and her email account has been closed. I am Power of Attorney for my mother and she wants to stop the payment being taken…
Windows for home | Previous Windows versions | Microsoft Store
asked
2026-08-27T02:54:26.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 60%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Paul Jones
0
Reputation points
edited the question
2026-08-27T07:25:53.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
9,685
Reputation points Microsoft External Staff
Moderator
1 answer
rembolso de producto
rembolso de producto que yo no ordene Sniper Elite 5 Deluxe Edition por $89.99 en la Microsoft Store.
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-08-17T18:37:48.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 0%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jesus Ramos
0
Reputation points
commented
2026-08-17T18:39:33.86+00:00
Jesus Ramos
0
Reputation points
2 answers
Ai for windows 8 free
I want to access an Ai program for win 8 which can be free in my region. What do you suggest me to be ablee to download/ thanks
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-07-28T19:17:22.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gholamreza Hamed Tabei
0
Reputation points
commented
2026-07-30T06:47:30.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,515
Reputation points Microsoft External Staff
Moderator
1 answer
I wish to return a download digital app
I just purchased a digital app and wish to return it as it is not what I thought it was and does not meet my needs. This is my purchase information Order number <PII removed> DTS Headphone:X CAD $12.99 How do I go about returning this for a…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-07-18T19:10:51.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 80%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Peter Woods
0
Reputation points
edited an answer
2026-07-19T10:30:58.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
2 answers
I wish to return an app which I mistakenly purchased on line. It was from the Microsoft Store and is of no use to me what so ever. I can't find anyway to contact support to assist me with this issue. Frustrating.
I downloaded and app from the Microsoft Store which I thought was a "trial" for testing. It turns out it is of no value to me and I want to have my purchase price refunded. I've been around in circles trying to get Support assistance to allow…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-07-18T19:45:15.0733333+00:00
Peter Woods
0
Reputation points
commented
2026-07-18T20:48:43.6033333+00:00
Gérard Oomens
131.2K
Reputation points
Volunteer Moderator
1 answer
Microsoft Gift Redemption
I purchased two $15 (Totaling $30) Microsoft gift cards from Target and redeemed them through the Microsoft Store. The gift cards have not loaded, and I am now unable to redeem them. I get a message stating the gift cards have already been used but they…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-06-13T20:59:10.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 11%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mell Scardina
0
Reputation points
commented
2026-07-01T18:13:10.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
7,725
Reputation points Microsoft External Staff
Moderator
1 answer
my microsoft store does not open even when am connected to the internet
am using windows 8 and my microsoft store can not open
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-06-25T15:38:09.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 59%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
steven domas omar chionda
0
Reputation points
commented
2026-06-30T03:53:04.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
Why was I charged 71.84?
Why was I charged 71.64? for something from your store?
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-06-05T16:14:41.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Carole Hayes
0
Reputation points
commented
2026-06-07T03:23:51.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
12,260
Reputation points Microsoft External Staff
Moderator
2 answers
How to fix the problem to download The Microsoft Store and to download apps and games on the Microsoft Store on my windows 7 dell laptop on the correct way ?
My Windows 7 Dell Laptop Computer either throws out some errors if I try to download the Microsoft store from chrome and if I try to download and to install apps and games from the Microsoft store. I can download it, but if I try to install it, it either…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-05-27T17:37:21.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 62%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chalene Van Tonder
0
Reputation points
commented
2026-05-29T07:47:45.7433333+00:00
Hendrix-V
18,515
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
how to fix Store incomplete
Dear all; I just want to know how cause my store is stop running for the windows 8 Pease give me a solution
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-04-20T08:43:23.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Ismael Gomes
20
Reputation points
answered
2026-04-20T14:33:50.8+00:00
Bulldog
4,315
Reputation points
1 answer
windows 7de nasıl bir kalem uygulamasının eski sürümünü alabilirim
w7de nasıl bir kalem uygulamasının eski sürümünü alabilirim. lütfen hızlı cevap verin
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-04-07T18:44:17.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 24%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
thebestfangmain maskeligamer
0
Reputation points
commented
2026-04-09T14:58:05.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,555
Reputation points Microsoft External Staff
Moderator
1 answer
Windows 8.1 Store not launching, apps won't install
Hello, I am using Windows 8.1 and the Windows Store is not opening. When I click on the Store tile, it either does nothing or closes immediately. I have already tried restarting my PC, checking my internet connection, and running Windows Update, but the…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2026-03-05T08:35:06.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 31%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Aarush Vippagunta
5
Reputation points
commented
2026-03-08T16:27:38.1666667+00:00
Bulldog
4,315
Reputation points
2 answers
error in updating to 8.1 and lacking packages to install apps and lagging when trying to enter microsoft store
my laptop is outdated its windows 8 and i tried downloading it but failed and store fails to open every time i want to enter it.Chat gpt recomended updating but it fails every time when its complete help !
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
Why is there a scam app being allowed into Microsoft Store?
I bought a new laptop and wanted to transfer my apps and files, from my old hp laptop, to the new one. So, I went online searching what are the ways available for doing this. I came across [EaseUS Todo PCTrans] (an software to make transfer between PCs),…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2023-07-19T13:00:29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited the question
2026-03-04T10:31:24.8633333+00:00
TP
163.1K
Reputation points
Volunteer Moderator
1 answer
i have been over charged
ive cancelled my subscription in august but i am still being charged
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2025-11-04T23:41:19.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 3%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lisa Cronin
0
Reputation points
answered
2025-11-05T03:44:50.6633333+00:00
EmilyS_726
27,470
Reputation points
Volunteer Moderator
1 answer
my Microsoft store is not opening my current laptop uses windows 8.1 version
My current laptop version is "windows 8.1". My Microsoft Store is not opening it is just showing "Screenshot (2).png " and does not go any further. I have tried rebooting it by using "wsreset.exe" command but it has no…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2025-08-16T05:33:13.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 15%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Syed Motbahar
0
Reputation points
answered
2025-08-16T15:53:03.93+00:00
Anonymous
1 answer
so today i went on my windows phone and got on ie11 and i couldnt find a browser for it
so i want to download a new web browser for the windows phone 8.1 but they no longer support my device, pls help.
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2025-07-28T09:43:43.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Bunny games
45
Reputation points
answered
2025-08-13T17:14:45.9033333+00:00
Luigi Bruno
42,481
Reputation points
1 answer
How to use microsoft store in store physical gift card
Hello, I have a bunch of microsoft store physical gift cards and I obtained several years ago. It has a 16 digit number starting with 62770, then a big bar code and then a 30 digit number that starts with 79936 They are not xbox card. They do not work on…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2022-05-07T21:42:45+00:00
Anonymous
asked
2025-07-08T21:17:24.57+00:00
Anonymous
2 answers
Is the windows store for windows 8.1 gonna shut down after today?
I've been confused on if it'll shut down today or after the end of support
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2023-01-10T20:08:24+00:00
Anonymous
asked
2025-07-08T21:12:59.6266667+00:00
Anonymous
0 answers
Can you install apps you own but are no longer available on the microsoft store?
im in the windows 8.1 store and im trying to install an unavailable app i own called Xbox 360 SmartGlass because don't ask why, (hint: i can't afford an xbox one) but when i try to install on the 8.1 store i get this error: This item is…
Windows for home | Previous Windows versions | Microsoft Store
1,234 questions
asked
2021-10-10T21:35:44+00:00
Anonymous
asked
2025-07-08T21:09:33.0666667+00:00
Anonymous