I wish to return an app which I mistakenly purchased on line. It was from the Microsoft Store and is of no use to me what so ever. I can't find anyway to contact support to assist me with this issue. Frustrating.

Peter Woods 0 Reputation points
2026-07-18T19:45:15.0733333+00:00

I downloaded and app from the Microsoft Store which I thought was a "trial" for testing. It turns out it is of no value to me and I want to have my purchase price refunded. I've been around in circles trying to get Support assistance to allow me to proceed. I can disable the app if needed or it can be deleted from my device if required. But it is of no use to me. How do I proceed? I just competed the purchase a little over 30 minutes ago.

Windows for home | Previous Windows versions | Microsoft Store
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  1. Gérard Oomens 131.2K Reputation points Volunteer Moderator
    2026-07-18T20:24:37.25+00:00

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  2. Peter Woods 0 Reputation points
    2026-07-18T20:43:45.8633333+00:00

    I finally was able to make contact with an agent on line. Once I was given the opportunity to explain my issue, I was treated very professionally and I was able to have my request for a refund processed. All's well that ends well is alive and well. Thanks for your suggestion Gerard Oomens.

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