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hi I just got an email this morning that someone was added to my family safety. I don't have family safety. Then a few mins later I get a charge from Microsoft for $50 on my bank account. Is this a scam?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This happened to me as well. 4 days ago Willow Kerlin added themselves to my account but I couldn’t find them to remove them and just last night 4 $50 charges and they removed themselves immediately and my bank detected fraud and I have spent all day dealing with it.
Need someone from Microsoft to investigate this. Maybe a data breach somewhere.
I also do not have family safety. I don’t know Willow Kirlin and I canceled my bank card I think Microsoft had a big hacker. Because about 40 minutes ago the same happened to my sister as well.
there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.
not sure how my card was compromised
Hi Edward. I am Sumit, an Independent Advisor. Welcome to the Microsoft Community.
There are no charges for Microsoft Family Safety. If you go to https://account.microsoft.com/billing/orders do you see any charge?
Please keep us posted.