This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hi I just got an email this morning that someone was added to my family safety. I don't have family safety. Then a few mins later I get a charge from Microsoft for $50 on my bank account. Is this a scam?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I got the same email also on 1/29, and until I got it I had never heard of Microsoft Family Safety. I have a desktop computer with a Windows OS and nothing else I can think of (at home) from Microsoft.
There's no way in hell or earth I was going to click on that. None of the usual obvious misspellings, but it's still got to be a phish and I reported it as spam. Microsoft has no credit card information directly from me anyway, since the OS came with the computer and everything else I've loaded on it is open source.
I don't know where or even if I should look for further trouble from this.
mh
I just had this same thing happen to me. I got an email that "Lillianna Gelvin" joined my Microsoft Safety Family and then 12 minutes later there were four $50 charges from the Microsoft Store to one of my credit cards.
I had to cancel my CC. I have no idea how this is happening, but Microsoft needs to SHUT IT DOWN!!!
I agree, their customer service claimed to start an investigation but I felt so uncomfortable afterwards that I just canceled and took all my information off. It’s unfortunate if there’s at least 3 of us looking for answers there must be countless others.
there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.
not sure how my card was compromised
I just checked and it doesn't show anything. I ended up changing my password and canceling my debit card. is it possible that by gaining access they got my debit card info?