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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
this is the same problem i am having after i updated the app. Now it doesnt crash but when i go into the notifications to grant more time to my kids, the pending requests keeps spinning; then i get the error "its not you, its us" Something went wrong on our end. It gives a refresh button. I try refreshing it multiple times and nothing. same error. I just final have to go back to the webpage interface to grant the permissions.
I have updated the app it won't crash now but won't work right either.Keeps saying it is not you it is us..
great no help still. I hope some one comes up with an answer.
Yes this one appears to solve the crashing issue.
Thanks, and please for the future, can MS employees watch these forums more closely. It's a much better "canary in the coalmine" than escalation through your outsourced chat/telephone support, who's entire goal is to close the ticket and not really help.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Works for me! Thanks!