This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Any update on this? I’m still experiencing the issue and my phone and app are as up to date as possible. When I launch the family safety app it appears for a brief moment before everything closes. App just crashes, it isn’t in the app list that I can go back to.
iPhone 12 - 16.4.1 if it helps.
I have 16.4.1 and it crashes when I want to approve a request or navigate on screens of my child. So annoying.
The other great shortcoming of this app is that it does not require face recognition for making every important change to child's activity. Once my phone was left open and my child exploited the opportunity. Huge thumbs down for Microsoft.
When I open the Microsoft safety app, the app abruptly closes / shuts down after a couple seconds. The only way to do anything on it is to uninstall, install again, but even then, once I leave the app it continues with the aforementioned glitch. When will an update be coming?
Experiencing all of the same issues with iOS 16.4.1
Have been on the help chat several times. First time because the screen time wasn’t showing or recording however all limits still worked.
Was told the app was being updated and that would resolve itself, which it did.
Now I cannot get the app to stay open.
First I was told to contact Apple since it’s an app, they say to contact the software developer. Have restarted my phone, uninstalled, reinstalled, and nothing is working.
Very frustrating.
Reading through these posts, am I to assume a fix IS in fact coming?