235 questions with Service Manager tags

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System Center Service Manager 2019 Management server Failed to install Update rollup 4

Error.log Screenshot 2024-10-16 182319.png permission Checked for user who install update sql instance on local host update installed successfully on Datawarehouse server.

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-10-18T17:54:24.6+00:00
II Gamal 1 Reputation point
1 answer

SCSM Workflow instances need attention

I found several Workflow instances in the SCSM console that need attention. How do I understand what I should pay attention to in Workflow? In other words, why are these Workflows successful but need to be paid attention to? and the second question: I…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
asked 2024-10-16T06:17:39.2966667+00:00
Taras Kirillov 20 Reputation points
edited an answer 2024-10-17T06:43:17.8166667+00:00
XinGuo-MSFT 18,311 Reputation points
1 answer

Custom Reporting in System Center Service Manager (SCSM)

Hello, What are the steps involved in creating custom reports in SCSM? The goal is to generate reports that meet specific business requirements and provide valuable insights into service management. Could anyone explain the process of creating custom…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
asked 2024-10-16T16:04:15.92+00:00
AlinM-8839 140 Reputation points
answered 2024-10-17T01:52:42.6233333+00:00
XinGuo-MSFT 18,311 Reputation points
3 answers

SCSM 2022 and SCOR 2022 Object Update Issue

Hi, I have create two new CI CLASS for Active Directory User on SCSM 2022. Primary SMTP E-Mail Address Distinguished Name of OU Now I will import Datas from Active Directory to the newly created Extensions using with Orchestrator Runbook. Here is…

System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
229 questions
Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-27T11:29:29.0333333+00:00
PerserPolis-1732 1,841 Reputation points
edited a comment 2024-10-11T13:51:57.7833333+00:00
PerserPolis-1732 1,841 Reputation points
2 answers

SCSM 2022 display Container Distinguished Name on the User Portal

Hi, I have created a RO for creating an new AD User and published it on the User Portal. As you know if you create a new AD User, the new user appear on the Console "AD User and Computer"--->Users. Now I have a OU named…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-24T13:29:06.2666667+00:00
PerserPolis-1732 1,841 Reputation points
commented 2024-10-07T08:46:17.9666667+00:00
XinGuo-MSFT 18,311 Reputation points
0 answers

TAX EXEMPT PURCHASE

Trying to make a tax exempt purchase. Online instructions says to start a service request and contacting customer support. Web site is poorly designed. Unable to see where to do any of that online. Called the phone number. Machine that answers is even…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
asked 2024-10-03T13:55:06.2766667+00:00
Jack Marcelin 0 Reputation points
commented 2024-10-04T01:53:50.12+00:00
XinGuo-MSFT 18,311 Reputation points
2 answers One of the answers was accepted by the question author.

SCSM 2022 and Hardware Incident "Filed to select Computer for End user on the Portal"

Hi, I have created an Incident Template for Hardware problem and create an RO and SO and published it. But I did not find how I can add a filed for end user to select the Computer, he has the issue with them. As you know you can select on the…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-05T14:39:40.8866667+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-25T07:03:45.1633333+00:00
PerserPolis-1732 1,841 Reputation points
3 answers One of the answers was accepted by the question author.

Service Offering Category question / Issue, SCSM 2022

Hi, I am not sure if I understand the Service Offering Category in SCSM. I have created some new Service Offering Category( one of them is called "Cooperation Service" and select the new Service Offering Category on the my new Service Offering…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-17T14:12:20.7733333+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-25T04:24:00.12+00:00
PerserPolis-1732 1,841 Reputation points
1 answer

SCSM 2022 display all the Informations of the Computers on the user Portal question

Hi Support, I have a question about display Computers on the user Portal on SCSM 2022. I have displayed it and selected "Display Name", Netbios Name" and "IP Address" "OU" As you can see on my screen shot, no IP Address…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
Microsoft Configuration Manager
asked 2024-09-20T13:44:07.6433333+00:00
PerserPolis-1732 1,841 Reputation points
commented 2024-09-24T07:12:46.9+00:00
PerserPolis-1732 1,841 Reputation points
1 answer One of the answers was accepted by the question author.

SCSM Exchange Connector Issues on SCSM 2022

Hi,The connection to the server is successful, But no emails are opened as tickets and the mails are not fetched from the mailbox. How and where can I check event view? How can I check why? Regards

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-08-27T13:21:59.23+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-18T11:39:39.54+00:00
PerserPolis-1732 1,841 Reputation points
1 answer One of the answers was accepted by the question author.

create a knowledge tree structure in SCSM 2022 question

Hi, I want to create knowledge tree structure for example "Windows 10" and put there knowledge articles under tree structure should appear articles for example How to update windows 10 How to create system restore point Should I create…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-02T15:45:58.0533333+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-18T11:39:16.7166667+00:00
PerserPolis-1732 1,841 Reputation points
1 answer One of the answers was accepted by the question author.

SCMS 2022 and Creating Incident thruth e-mail does not appear

Hi, If I create an Incident truth e-mail in SCSM 2022, it is creating an Incident, but under Work Items--> Incident Management---> All Incident. I can see here the Incident It should be appear on the Work Items--> Incident Management--->…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-02T15:38:58.0933333+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-18T11:38:48.5966667+00:00
PerserPolis-1732 1,841 Reputation points
1 answer

I want to collect user parameters through the SM portal and pass them to Orchestrator runbook to control the SCCM deployment application using SCSM 2022

Hi, How can I collect user parameters through the SM portal and pass them to Orchestrator runbook to control the SCCM deployment application? I mean I want, the user can on SM Portal have an SR named as "Application Request" and can select the…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-16T15:26:48.72+00:00
PerserPolis-1732 1,841 Reputation points
commented 2024-09-18T07:07:08.6833333+00:00
XinGuo-MSFT 18,311 Reputation points
1 answer One of the answers was accepted by the question author.

Issue with create a Incident Templae since yesterday

Hi, If I try to create a Incident Template, I got the following error message Cannot add ManagementPackReference ManagementPack:[Name=NEW_FORM_ManagementPack.c5b06586_9370_4dc5_a157_72f0cc11d96d, KeyToken=, Version=1.0.0.0]. Unsealed management packs…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-17T14:38:48.4366667+00:00
PerserPolis-1732 1,841 Reputation points
commented 2024-09-18T04:44:00.96+00:00
PerserPolis-1732 1,841 Reputation points
2 answers One of the answers was accepted by the question author.

SCSM 2022 Incident on Admin Console and on the Portal/ Questions

Hi, I have some questions about Incidents on Admin Console for Administrator/Analyst and an the Service Portal for Users: On the Service Portal for users How can the user make an Incident on the Service Portal as following: Close (with "Chancel…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-13T14:47:03.2466667+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-17T08:36:35.4833333+00:00
PerserPolis-1732 1,841 Reputation points
1 answer One of the answers was accepted by the question author.

How to Create Incident using E-Mail in SCSM 2022

Hi, I have a MS Service Manager 2022 and I have created a Exchange Connector successfully(if I click on Test Button, successfully connected). Now the Users should be able to create a Incident via E-Mail too. I have add my exchange Server in…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-08-09T12:15:11.2466667+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-16T13:41:37.0766667+00:00
PerserPolis-1732 1,841 Reputation points
1 answer

WF Workflow Time Out

Dear community, I get the alert "WF Workflow Time Out" while monitoring my SCSM server in SCOM. Alert description is: Rule SystemCenter MonitoringHostKeepAlive Rule submitted by contoso\account finished has been running for more that 25…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
1,485 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-09T12:37:14.3466667+00:00
Taras Kirillov 20 Reputation points
edited a comment 2024-09-10T09:27:17.55+00:00
Taras Kirillov 20 Reputation points
1 answer One of the answers was accepted by the question author.

SCSM 2022 question about "Request Offerings" and "Service Offerings"

Hi, I have two issues/Questions about "Request Offerings" and "Service Offerings". Can I rename the "Generic Request Incident (EN)"? As I know, it is created by default and published by default and everyone can see on the…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-04T14:26:39.4+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-09-09T13:05:52.8433333+00:00
PerserPolis-1732 1,841 Reputation points
1 answer One of the answers was accepted by the question author.

SCSM 2022 discovery issue in SCOM 2022

Dear community, I am trying to set up monitoring of SCSM 2022 (current version 10.22.1068.0) in SCOM 2022. I using latest System Center Service Manager Monitoring MP ver 7.7.16.0. The SCSM management server is not discovered in SCOM. I see an error in…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
1,485 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
asked 2024-09-07T06:43:10.98+00:00
Taras Kirillov 20 Reputation points
commented 2024-09-09T06:23:11.23+00:00
Taras Kirillov 20 Reputation points
1 answer One of the answers was accepted by the question author.

SCSM 2022 issue with Report Server and Data Warehouse Server

Hi, Since view days I am getting the following message if I run my SCSM Console The Service Manager data warehouse SQL Reporting Services server is currently unavailable. You will be unable to execute reports until this server is available. Please…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
235 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,002 questions
SQL Server Reporting Services
SQL Server Reporting Services
A SQL Server technology that supports the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports.
2,928 questions
asked 2024-08-27T08:07:19.54+00:00
PerserPolis-1732 1,841 Reputation points
accepted 2024-08-29T13:24:00.8866667+00:00
PerserPolis-1732 1,841 Reputation points