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Can the default criteria on the search incident filter be changed in SCSM 2022?

Heggie, Daniel 0 Reputation points
2025-03-26T04:38:37.91+00:00

Hi there, we have a new install of SCSM 2022, and i'v noticed, the search filter that appears when searching for a child incident to add to a parent incident, defaults to a criteria of Status = Closed or Resolved, and to find Open ones i need to use the Advanced Search and enter the actual ID of the incident i wish to add, then only will it appear. This doesn't really make sense from a user perspective, as i'd expect at least the default status to = Open when the search filter first appears, making for more convenient use. Checking if anyone has noticed the same thing, and if anyone knows of a way to change this default setting?

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. XinGuo-MSFT 22,066 Reputation points
    2025-03-27T02:27:44.13+00:00

    Hi Daniel,

    I understand how that default setting can be inconvenient. Unfortunately, there isn't a direct way to change the default search filter criteria in SCSM 2022 through the user interface. However, you can create a custom view or use PowerShell scripts to achieve a similar result.

    One approach is to create a custom view that filters incidents based on your preferred criteria (e.g., Status = Open). This way, you can quickly access the incidents you need without manually adjusting the search filter each time.

    If you're comfortable with PowerShell, you can use the Get-SCSMObject cmdlet to filter incidents based on specific criteria. Here's a basic example:

    $incidentClass = Get-SCSMClass -Name "System.WorkItem.Incident"
$openIncidents = Get-SCSMObject -Class $incidentClass -Filter "Status -eq 'Open'"

    This script retrieves all incidents with a status of "Open." You can adjust the filter criteria as needed.

    Thanks for your feedback. I'll try to forward your thoughts to the product team. Hopefully, your ideas will be incorporated into the next version.

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