1,186 questions
4 answers
why did i get a microsoft surface se laptop without the microsoft store and i dont have a way to get it please help i dont have any of the apps i need to get it back please help.
so i bought a laptop unboxed and it started up after i set it up it didnt have the microsoft store and i have no way to get it back i also have none of the apps i need to get it back please help me
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 81%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
1 answer
Surface Hub not booting to USB stick
I'm trying to build USB sticks for Surface Hubs 2S to migrate/upgrade to Teams Rooms for Windows 11. I've followed all steps, 1. Using Surface IT Toolkit, 2, using the bootable media and recovery image to build a USB stick and copy files over from DL'd…
Surface | Other
1,186 questions
asked 2025-07-08T11:18:11.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 6%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schmitt
0
Reputation points
answered 2025-07-09T14:15:28.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian Trinh
640
Reputation points Microsoft External Staff
Moderator
1 answer
why doesn't any other browser except edge work?
So I go to my opera gx shows the boot up animation but then doesn't open like it pops up for a second then closes, so i try again, doesnt work, so i uninstall and reinstall, still the same thing, go to chrome, same thing. WHY? Im on a laptop
Surface | Other
1,186 questions
asked 2025-07-09T06:32:59.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 46%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Caleb Keeton
0
Reputation points
answered 2025-07-09T12:18:17.2633333+00:00
Ian Trinh
640
Reputation points Microsoft External Staff
Moderator
1 answer
Battery Issues with Surface Go 2: Replacement Inquiry
A Microsoft Surface Go 2 is experiencing problems where it will not stay powered on without being connected to the charger. The battery percentage remains at 0%, and it charges briefly for about 10-15 seconds before stopping. What could be causing this…
Surface | Other
1,186 questions
asked 2025-07-08T16:45:26.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mitchell Harris
0
Reputation points
answered 2025-07-08T17:32:22.4366667+00:00
Barb Bowman
160
Reputation points MVP
Volunteer Moderator
0 answers
Arc mouse not working
Had an issue with the battery on my surface (expanding) so had it replaced at a Microsoft approved dealer. Brought it home and now my arc mouse is not working. Went through all of the trouble shooting steps - system says all drivers are up to date and…
Surface | Other
1,186 questions
asked 2025-07-07T18:07:21.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Toni Farrow
0
Reputation points
edited the question 2025-07-08T17:22:26.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
11,145
Reputation points
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
What do I need to do to make my Surface discoverable
I looked In Control Panel did not find a Bluetooth icon. RT is Bluetooth 4.0 Smart Ready isn't it? What must I do to make my Surface notebook discoverable? KC
Surface | Other
1,186 questions
asked 2013-05-10T00:22:52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Surface RT Office 2013 licence
A quick Surface RT/Office 2013 question... I'm thinking of selling my Surface RT, and was wondering what the licence situation is with Office 2013 that comes pre-installed. If I reset the device to it's factory settings and sell it, can the new owner set…
Surface | Other
1,186 questions
asked 2013-06-06T14:37:51+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
hacked windows product for windows 10 and 8.1 rt os on surface devices: hacker lives in windows as administrator having filed a bogus cert to hijack, one Charles Williams
hacked windows product for windows 10 and 8.1 rt os on surface devices: hacker lives in windows as administrator having filed a bogus cert to hijack, one Charles Williams alias Amir, kiddie pork purveyor and thief of gold, identity and well being of…
Surface | Other
1,186 questions
asked 2018-12-29T10:14:37+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface RT: It wont let me log in with my microsoft account HELP
HELP I reinstalled Windows 8.1 on my Windows Surface RT. And i have currently a local account. But when i tried to login in with my microsoft account in PC setting app. It says it couldnt login in, and that they suggested that i search for "Network…
Surface | Other
1,186 questions
asked 2025-05-20T08:51:42+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Xp-pen Artist 13.3 Pro compatible with Surface windows rt 8.1?
Help! I can't get my Surface windows rt 8.1 to read the download software & drivers on the website for Xp-pen Artist 13.3 Pro. How do I go about doing this or is it compatible? Also if you know a way to further update my surface please let me know…
Surface | Other
1,186 questions
asked 2022-12-08T19:27:59+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
What can I do when I get this on my Surface RT: "The media inserted is not valid. Try again."
Hello, I a used Surface RT that belonged to a student. It is account locked and when I try to reset it the tablet requires me to "Insert your Windows installation or recovery media to continue." I do the following with my 16GB USB Drive. I…
Surface | Other
1,186 questions
asked 2018-12-28T22:19:34+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
How do I transfer music from phone to Windows 10 Surface?
i have many albums of music on my android phone. My phone and the Surface are paired via Bluetooth. So now how do i transfer music i have purchased via Google play onto this device ? thanks in advance of your resolving this
Surface | Other
1,186 questions
asked 2017-11-05T14:48:02+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Surface Pro 2 says "Please wait while we install a system update", hours later ...
Came in this morning, Surface Pro 2 says "Please wait while we install a system update". I waited 4 hours and nothing happened. I turned it off, back on and beat my way around that screen to my desktop only to find that the WiFi and BlueTooth…
Surface | Other
1,186 questions
asked 2014-10-11T16:23:25+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
16 answers
can't get surface rt's remote desktop app to connect with my laptop
I was given a surface rt, which I downloaded the remote desktop app from the store. I have followed all the instructions, allowed the items required in the remote section of the laptop, I have tried with the ip address and so on. I am sharing a house …
Surface | Other
1,186 questions
asked 2014-01-04T07:00:51+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Add discontinued Windows RT app for additional users?
I have a Surface 2 running Windows RT 8.1. It has two user accounts (one for me, one for my wife) that both have Administrator access. My Windows user files got corrupted so I added a new user account and deleted the old one. Unfortunately, I lost some…
Surface | Other
1,186 questions
asked 2018-03-30T10:38:33+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Can we split the screen into 2 with 50:50 ratio?
I know window 8 tablet can split screen into 2 with 33:67 ratio, but can it allow for 50:50 ratio? It will be very useful for true multitasking, e.g., browing the web while typing the word document.
Surface | Other
1,186 questions
asked 2013-02-03T13:35:17+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
12 answers
One of the answers was accepted by the question author.
Surface shuts down without warning when the battery is low.
I have had my surface for a few weeks now. I love the device, but it is really annoying when it shuts down without any warning when the battery runs low. Is there a plan to provide some sort of warning before this happens? This is a very common feature …
Surface | Other
1,186 questions
asked 2012-12-26T21:24:41+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Can not find a internet browser that works for surface pro rt
M Surface Pro R no longer supports internet explorer but when I try to download a different browser it says my device doesn't meet the requirements. What can I do?
Surface | Other
1,186 questions
asked 2020-06-01T17:36:34+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Surface RT not accepting password after system update today.
As stated above....Since my RT updated this evening it will not accept my password. I tried resetting it online thru my Microsoft account but it still didn't accept the password. Resetting the unit will cause me to lose some important information. I…
Surface | Other
1,186 questions
asked 2014-05-21T01:30:29+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Surface Windows RT 8.1 PDF Reader
Hi Can I install a pdf reader app on my Surface Windows RT 8.1? Thanks
Surface | Other
1,186 questions
asked 2020-01-29T03:15:52+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous