2,456 questions
2,456 questions with Surface | Surface Pro | Power and battery tags
1 answer
Surface Pro 7 won't turn on, won't reset.
I've got a Surface Pro 7 that had sat unused for quite a while that I now need for a project. It wouldn't power on (as expected) after sitting so long, so I put it on the charger. It still wouldn't power on, even when plugged in, so I left it on the…
Surface | Surface Pro | Power and battery
asked 2026-02-01T00:53:36.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jacin Bailes
0
Reputation points
answered 2026-02-01T23:39:16.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
1 answer
Permanently disable Surface pro smart charging
Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-01-28T00:29:57.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lee, Hanshin
0
Reputation points
answered 2026-01-28T01:29:32.07+00:00
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
2 answers
The PC is no longer able to charge.
サーフィスPro6を使用していますが、 1週間程度前からバッテリーが、充電できなくなっています。 突然シャットダウンして切れたり、 殆ど作業していてもく困っております。 原因は何か!? バッテリーの老朽劣化でしょうか? 対処方法をお教えください。 よろしくお願いします。 照 m(__)m
Surface | Surface Pro | Power and battery
2,456 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
2 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,456 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
2 answers
Mi Slimp Pen 2 no carga
Hello, my Slimp Pen 2 is not charging. Hola mi Slimp pen 2 no carga. ¿Qué puedo hacer?
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-31T01:09:10.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Greisy Valentina Acosta
0
Reputation points
commented 2026-01-21T18:16:56.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
8,415
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
commented 2026-01-20T23:15:04.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 32%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TWhite
0
Reputation points
1 answer
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-07-31T13:29:25.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
K Miles
0
Reputation points
answered 2026-01-20T01:22:24.5833333+00:00
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Power cord and travel in Europe
Hi - I understand that I don't need a voltage converter when traveling in parts of Europe where voltage is 230. What I do need is a simple plug adapter. This doesn't answer the question of power cord, however. The power cord on my Surface (and also…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-01-14T00:40:20.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 77%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Dianne Varga
20
Reputation points
commented 2026-01-14T05:06:46.0566667+00:00
Dianne Varga
20
Reputation points
1 answer
Order Numbers: 2043209038 and 2043210034
I received two replacement Surface Pro 8 devices with two order numbers: 2043209038 and 2043210034. I am trying to find the serial numbers of the two devices on our end which need to be shipped back as well as update our records properly for this…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-09-08T14:11:06.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 31%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Perrin, Gordon
0
Reputation points
answered 2026-01-13T01:51:37.72+00:00
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro is making a popping noise and won't turn on
I have not turned on my Surface Pro for a little bit. Today, I plugged the charger in, the LED is white and working, and my computer initially let me go to the sign-in page, crashed, and now won't turn on. If i Do the reset trick of holding the increase…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-01-10T04:40:31.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 4%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gustave Gottlieb
0
Reputation points
answered 2026-01-11T13:10:55.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
8,135
Reputation points Microsoft External Staff
Moderator
1 answer
My surface pro 9 is not powering on I think its the motherboard crashed I am trying to reach customer service see if they can help me?
I have my surface pro 9 it suddenly stopped powering on i tried every trick that was suggested online but nothing worked. I took BestBuy they told me it looks like the motherboard is crashed. Since I haven't purchased from BestBuy and I haven't had the…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-01-11T06:48:11.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 33%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Siddhartha Vangapandu
0
Reputation points
answered 2026-01-11T07:48:52.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
103K
Reputation points
Independent Advisor
1 answer
Surface Pro 8 suddenly saying supplied charger is a slow charger
I have the same question as voiced by "Anonymous" in this thread: "https://learn.microsoft.com/en-us/answers/questions/2303168/surface-pro-8-suddenly-saying-supplied-charger-is?source=docs" but unfortunately that thread is closed…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-12T15:14:15.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Moser
85
Reputation points
commented 2026-01-04T15:00:01.12+00:00
Thomas4-N
8,135
Reputation points Microsoft External Staff
Moderator
2 answers
My Slim Pen 2 cannot charge
My Slim Pen 2 cannot connect to the charger on the Surface Pro 11 keyboard
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-09T03:31:44.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 63%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mohd Hafiz Mohd Yosop
0
Reputation points
commented 2026-01-01T19:42:23.2133333+00:00
Ian-Ng
8,415
Reputation points Microsoft External Staff
Moderator
1 answer
troubleshooting surface pro 10 won't turn on
Surface pro 10 won't turn on at all with 2 working chargers. Does the battery need to be working to turn it on which means it needs to be replaced?
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-30T18:59:23.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 89%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Cindy Hooper
0
Reputation points
answered 2025-12-30T19:08:19.8366667+00:00
ppavle
4,990
Reputation points
Volunteer Moderator
2 answers
surface pro 5 wouldn't turn on
i have a microsoft surface pro 5th generation (model number 1796), and it just wouldn't turn on. when i press the power button, the windows logo shows up for about 3-6 seconds, before disappearing again and nothing happens, even the keyboard doesn't…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-28T09:33:02.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 66%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
goog
0
Reputation points
answered 2025-12-28T18:10:05.32+00:00
Barb Bowman
80,545
Reputation points MVP
Volunteer Moderator
1 answer
my surface pro 11 stopped working yesterday. I reset it by removing everything and now it does not reboot.
I reset the device with the option to remove all data, then to give it to my daughter for Christmas. After, it did not reboot. I tried the power+volume down with the USB boot image. It showed the logo, but nothing else happened. I need this fixed. It is…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-24T02:44:22.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 70%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
R.L. Kwame Lewis
0
Reputation points
answered 2025-12-24T09:29:22.4333333+00:00
ppavle
4,990
Reputation points
Volunteer Moderator
1 answer
Microsoft surface pro unfilled repair order - 2 year wait for a response
Hello My order no is [Moderator note: PII removed]. I scheduled a £330 return diagnostic / repair order ([Moderator note: PII removed]) for my son’s surface pro on 10/01/24 that suddenly stopped charging exactly 5 days after the 1 year warranty…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-22T12:11:20.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nigel Mann personal
0
Reputation points
edited the question 2025-12-24T01:31:56.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
8,795
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 – Extremely Disappointing and Not Worth the Money
I am very disappointed with my experience with the Surface Pro 8. One of the key features promoted by Microsoft is Smart Charging, which is supposed to protect battery health. In practice, this feature did not work. After my battery degraded severely, I…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-19T14:26:19.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 1%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ramin Nouri
0
Reputation points
answered 2025-12-22T12:00:36.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
7,145
Reputation points Microsoft External Staff
Moderator
1 answer
I did not receive a return label for the replacement computer
[Order 2044475141 did not come with a return label. Need to return broken computer, so need return label. How do I get one?
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-18T21:18:24.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lisa Spaeth
0
Reputation points
answered 2025-12-18T21:18:41.3066667+00:00
Q&A Assist
1 answer
Does Surface Pro 7 bypass the battery when plugged in?
To help preserve the battery health of my Microsoft Surface Pro 7 over time, I’d like to know if the device can run directly from the power adapter when plugged in, without drawing power through the battery. Or does it always route power through the…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2025-12-17T10:24:29.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 98%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
salar
0
Reputation points
answered 2025-12-17T10:24:39.3333333+00:00
Q&A Assist