9,303 questions
9,303 questions with Microsoft Security | Microsoft Authenticator tags
2 answers
Authentication app on a new phone has logged me out of Instgram
I recently lost my phone but I’m now on a new device. I have gotten back into the Microsoft authentication app through my school email but previous accounts such as my Instagram account that was once linked to the authentication app and not showing…
Microsoft Security | Microsoft Authenticator
asked 2022-03-18T15:30:20.917+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 42%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Holly Clark (Student)
1
Reputation point
commented 2025-07-04T04:26:53.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 46%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kaif Khan
0
Reputation points
3 answers
Trying to log into azure portal and stuck on Portal MFA Enforcement screen
I have an azure portal that is billing my credit card for services. I am trying to sign into my portal. I am the admin and the only user. My admin account is tied to my personal hotmail address. I can access my hotmail account in outlook.live.com, so I…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-01T14:03:59.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 24%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rob Anstee
45
Reputation points
answered 2025-07-04T03:52:38.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 90%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vivek Acharya
0
Reputation points
1 answer
How do I get my authenticator to verify my account?
I'm trying to get into my workday account, and it will give me a code to put into Microsoft authenticator, but nothing happens. When I open and sign into the authenticator app, it shows the email address for my workday account but no where to type a code…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-04T03:31:41.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 86%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Rebecca Ward
0
Reputation points
answered 2025-07-04T03:45:10.89+00:00
EmilyS_726
330
Reputation points
Volunteer Moderator
0 answers
Need help changing my alias (@xboxlivefamily.com account alias)
I currently unable to change my primary alias on my Microsoft account. My account was made back in 2013 on the Xbox 360, and it has [email protected] as the domain. I do not want that as the email associated with the account anymore and would rather…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-04T01:08:51.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 68%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Riley Colt
0
Reputation points
asked 2025-07-04T01:08:51.2966667+00:00
Riley Colt
0
Reputation points
0 answers
Cómo inicio sesión en mi cuenta profesional si la aplicación Microsoft Autenticator no me arroja ningún código para inciar sesión en mi cuenta profesional? Se puede restablecer el inicio por Microsoft Autenticator?
Cambié de telefono y al momento de instalar la app de Microsoft Autenticator ya no pude iniciar sesión en mi cuenta profesional de microsoft. Cuando intento iniciar sesión me pide un código que Microsoft Autenticator no genera y no me da opción para…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T23:50:31.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 92%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
David Alejandro De Anda Lopez
0
Reputation points
asked 2025-07-03T23:50:31.3133333+00:00
David Alejandro De Anda Lopez
0
Reputation points
0 answers
Unable to Sign into Microsoft Online from University Account
Experiencing difficulties signing into Microsoft Online using a university account. Upon attempting to sign in, the process automatically redirects to a work tenant, preventing further access. Assistance is needed to resolve this issue to gain access to…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-03-24T13:23:43.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Cate Balfour-Ogilvy
0
Reputation points
commented 2025-07-03T23:36:16.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 99%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Christopher Gaydosh
0
Reputation points
0 answers
Two-factor problem
I'm in a bit of a crisis and hoping someone here has experience with this specific scenario. I'm the sole administrator for my organization's Microsoft 365 tenant, and I've lost my cell phone, which unfortunately had my authenticator app (Microsoft…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T19:27:02.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 19%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Barraca Balerio
0
Reputation points
edited the question 2025-07-03T20:48:44.2+00:00
Barraca Balerio
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Microsoft Authenticator says that the Lock Screen has changed and I can't re-enable my account on Authenticator.
I am receiving the following message (which appears just below the one-time password codes) when logging into my Authenticator account: "Re-enable phone sign-in. Sign in without a password" >> When clicking on this option, the APP warns…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2023-07-19T17:23:33.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 90%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jose Augusto Jr
105
Reputation points
answered 2025-07-03T20:39:00.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 54%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Yücel Kaya
0
Reputation points
0 answers
No access to email due to authenticator
Good day, I had issues with my phone and had to factory reset it, however I'm not able to login to my outlook email due to not receiving the code on the authenticator, I received email on this email to verify the account which I have then it asked for…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T18:19:11.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 12%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Muna Osman. O
0
Reputation points
asked 2025-07-03T18:19:11.81+00:00
Muna Osman. O
0
Reputation points
0 answers
New phone and Authenticator won’t recognize my new phone
I got a new phone and I can’t access Authenticator on my new phone. How can I correct this?
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T17:22:56.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 86%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Patrick Fallwell
0
Reputation points
asked 2025-07-03T17:22:56.0766667+00:00
Patrick Fallwell
0
Reputation points
0 answers
The Authenticator App does not have the code, when I log into my app, it asks to use the app for the code...
I am going in circles with this app. I need the Microsoft authenticator app to get a code to log into my account, but when I go to use the app, it asks for a code (on the app) in order to log in. So basically my app wants me to use my app to log in, but…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T16:21:44.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 87%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPE%3C/text%3E%3C/svg%3E)
Paige Ealy
0
Reputation points
asked 2025-07-03T16:21:44.9333333+00:00
Paige Ealy
0
Reputation points
2 answers
Can't sign in to my authenticator app because the sign in process get a loop and wants authenticator to authenticate the sign in! And I am also the admin of my tenant...
When I try to sign in to my account it request the authenticator code or accept and I have no authenticator app installed after install it wants the same process to sign in…also I am the admin of the tenant and there is no other users.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,124 questions
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2022-11-13T12:03:23.247+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 87%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Soheil Doryab
276
Reputation points
answered 2025-07-03T16:08:03.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 21%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Greg
0
Reputation points
1 answer
I'm unable to sign into my Microsoft Account in the Authenticator app.
I was logged out of my account in the Authenticator app for no reason. Being logged in means I get to click a 2-digit code that pops in the app. So I tried signing in using my email, but its asking me to click on the 2-digit number appearing in the…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T09:11:59.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 87%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Syamsul Bakhtiar
0
Reputation points
answered 2025-07-03T11:51:04.76+00:00
Martin Egli
355
Reputation points
1 answer
authenticator herinstellen na telefoon herstel
mijn iphone telefoon heb ik hersteld na een fout en nu werkt de authenticator app niet. Deze moet ik herinstellen, maar weet niet hoe dat werkt
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T10:10:52.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 6%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
sander VPM
0
Reputation points
answered 2025-07-03T11:48:41.7666667+00:00
Martin Egli
355
Reputation points
1 answer
One of the answers was accepted by the question author.
Issues with Authenticator App Sign-In Process on New Phone
Encountered a problem while trying to sign into a university account using the Authenticator app on a new phone. The app prompts for verification to sign in, but access to the app is not possible without being logged in. This issue is affecting all apps…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T11:33:39.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 80%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Henry Hawkes
0
Reputation points
accepted 2025-07-03T11:44:38.65+00:00
Henry Hawkes
0
Reputation points
1 answer
After changing phones how to regain my authenticator codes to applications
After changing my phone i had to install the authenticator app on the new phone to have the codes to another applications for exmaple, Discord. But when i logged into it with the same email, phone number etc. The codes weren't here, and they still aren't…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T11:27:49.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Antek
0
Reputation points
answered 2025-07-03T11:43:25.1733333+00:00
Martin Egli
355
Reputation points
1 answer
Authenticator - Change phone and backup does not include all my passwords
Hey everyone, (sorry I couldn't find the correct Tag for the Authenticator) I just upgraded from an iPhone 13 to an iPhone 16 Pro Max and used iCloud+ to restore everything. However, when I opened my Authenticator app, it only shows some really old…
Microsoft Security | Microsoft Authenticator
9,303 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
2FA Phone number not working
Hello support team Please assist. I am unable to access my Work Account email , after successfully logging in with username and password, I get 2FA prompt, the authenticator app/code is not working, I wanted to use the phone number sms/call option, but…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-01T08:51:20.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mahmood Khatri
26
Reputation points
commented 2025-07-03T06:11:14.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-N
0
Reputation points Microsoft External Staff
Moderator
1 answer
How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator?
I have a Microsoft Office Business Basic account. I am the admin using <user>@<account>.onmicrosoft.com Recently, I switched to a new mobile phone and lost access to my Microsoft Authenticator app. Now, every time I try to log in, Microsoft…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-06-30T21:33:10.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 39%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Stewart Waudby
20
Reputation points
commented 2025-07-03T06:07:33.13+00:00
Hani-N
0
Reputation points Microsoft External Staff
Moderator
0 answers
Add a deleted Instagram account?
I had my old phone freeze up and die on me unexpectedly. I had my business account attached to that phone with my recovery codes. When I got my new phone, I accidently deleted the Instagram authentication thinking I needed to set it up again. Is there a…
Microsoft Security | Microsoft Authenticator
9,303 questions
asked 2025-07-03T05:46:09.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 14.000000000000002%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kelly Pelz
0
Reputation points
asked 2025-07-03T05:46:09.22+00:00
Kelly Pelz
0
Reputation points