11,409 questions
11,409 questions with Microsoft Security | Microsoft Authenticator tags
0 answers
Cannot add my Personal MS Account to Authenticator after phone reset
I had to do a reset of my iPhone (iOS 26.1) and now trying to add my personal account to the authenticator. 1. Before the reset I used MS AUthenticator for both my work and personal account I want to re-add my personal account to authenticator - but…
Microsoft Security | Microsoft Authenticator
asked 2025-11-13T06:33:19.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 66%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Pieter Van Der Walt
0
Reputation points
asked 2025-11-13T06:33:19.4533333+00:00
Pieter Van Der Walt
0
Reputation points
1 answer
Microsoft Authenticator app doesn't show 6-digit OTP code
It has been a while since I last used the authenticator app, but I tried to use it today to sign in to the Microsoft Partner Center. It required a 6-digit OTP code to sign in, but I'm unable to locate it anywhere in the app. App just shows account list…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-13T03:03:55.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Developer Lawfully
0
Reputation points
commented 2025-11-13T05:06:12.5233333+00:00
Developer Lawfully
0
Reputation points
1 answer
Unable to restore Authenticator Backup
Had to factory reset device, authenticator to personal account was on and working. Unable to recover in new app, have attached message. Android , in fact same device. Help!
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-11T19:35:26.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Stephen Simmonds
5
Reputation points
answered 2025-11-13T04:12:43.6566667+00:00
Jerald Felix
8,625
Reputation points
2 answers
I changed my cellphone and now the Authenticator is not working so I am not receiving the code on my app
I changed my cellphone and now the Authenticator is not working so I am not receiving the code on my app
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-13T01:01:28.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 79%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lorena Villanueva
0
Reputation points
answered 2025-11-13T04:04:27.24+00:00
EmilyS_726
12,580
Reputation points
Volunteer Moderator
1 answer
Forgot password
Forgot outlook password Microsoft not replying I need to check my emails It's been 4 days need help urgently My email address urgently urgently
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-13T03:30:17.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 80%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
mohammed farooq
0
Reputation points
answered 2025-11-13T03:36:44.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 75%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Shikha Ghildiyal
6,810
Reputation points Microsoft Employee
Moderator
1 answer
AUTHENTICADOR APP NO APARECE MI NUMERO , SALE NUMERO EQUIVOCADO ... NECESITO CAMBIAR PERO NO ME DEJA
Sobre la app authenticador necesito cambiar el número que aparece ya que no es mi número y no me permite entrar sea a la app microsof team e otras ya que indica contraseña de codigo que va y necesito cambiar el número de telefono de la app authenticador…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-13T01:49:35.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
SHANELA KRISTELL CUTIPA COAQUIRA
0
Reputation points
edited the question 2025-11-13T01:50:18.54+00:00
SHANELA KRISTELL CUTIPA COAQUIRA
0
Reputation points
2 answers
I NEED HELP
tengo problemas con mi cuenta de authenticator app, quiero saber como puedo hacer que me llegue mi código a otro telefo, el único el problema es que no tengo mi antiguo telefono
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-13T00:46:10.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 73%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Juan Arratia
0
Reputation points
answered 2025-11-13T00:48:34.91+00:00
Juan Arratia
0
Reputation points
4 answers
Authenticator Cloud Backup not working
Dear Microsoft Support, I'm experiencing a persistent "Something went wrong. Please send us logs using the Send logs option." error in the Microsoft Authenticator app (Android, latest version as of November 09, 2025) when attempting to enable…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-09T12:14:12.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Patrick
110
Reputation points
commented 2025-11-12T23:39:04.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Danny Fearn
0
Reputation points
1 answer
microsoft authenticator unlock
authenticator app not opening with screen lock, nor communication with microsoft edge. Moved from: Microsoft Edge | Microsoft Edge development
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T20:12:47.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 37%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Edward Clarke
0
Reputation points
edited the question 2025-11-12T22:56:32.3966667+00:00
Gérard Oomens
112.7K
Reputation points
Volunteer Moderator
2 answers
Authenticator App
When I sign in, I do not receive the Authenticator notification. I can’t sign in to my mail. Moved from: Microsoft 365 and Office | Access | For education | Windows
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T21:33:35.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sami Méndez
0
Reputation points
answered 2025-11-12T22:39:09.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Duong
4,070
Reputation points Microsoft External Staff
Moderator
1 answer
How can I recover my MFA
I keep receiving msg your sign in was successful but do not meet the criteria to access this account . When trying to access (MFA)I no longer have my old phone so I can’t recover . How do I access my account on my new phone or register it without being…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T22:18:27.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 92%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Steve.d
0
Reputation points
answered 2025-11-12T22:19:18.4533333+00:00
Q&A Assist
1 answer
Problem getting Authenticator codes
I changed my phone and since then I cannot sign into an account because I am not getting a code from my authenticator app. There doesn't appear to be any other way to access the account other than using authenticator. Is there any way to reconnect the…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T21:56:35.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 66%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
John O'Donnell
0
Reputation points
answered 2025-11-12T21:57:25.6566667+00:00
Q&A Assist
1 answer
how to fix this ????
TraceID: zrhFV0f3I0efzrVD.15.124 Something happened. Wait a bit, then try again. If this issue persists, contact us.
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T21:15:19.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 39%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
suhil abdo
0
Reputation points
answered 2025-11-12T21:15:29.32+00:00
Q&A Assist
1 answer
Issues with Microsoft authenticator .
I have not been able to log in to my job Microsoft account because I am not able to get pass the verification of identity. It asks me to use Microsoft authenticator but in order to get the Microsoft authenticator codes I need to be logged in to the…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T20:51:28.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 8%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
A
0
Reputation points
answered 2025-11-12T20:51:43.86+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
Not able to sign in to my Microsoft Admin account as I do not have access to Authenticator
Hello. I have recently changed my phone and no longer have access to authenticator. My laptop also crashed which is now fixed but I am unable to get back inside my work email as it keeps on asking me to provide a code from authenticator. I already…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-08T17:05:02.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 30%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Trio Finance
20
Reputation points
edited an answer 2025-11-12T20:43:30.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
6,315
Reputation points Microsoft External Staff
Moderator
1 answer
How do I recover my Authenticator back up?
I unfortunately use Microsoft Authenticator as my two-step verification method for the most part. Last week I reset my phone. During the process of trying to recover my back up, I couldn't. It said "unable to recover, check your connection". I…
Microsoft Security | Microsoft Authenticator
11,409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
4 answers
Authenticator app not working
Please contact me urgently on Removed for privacy as I cannot get the Authenticator app to raise a code. This is critical to accessing some documents on line.
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T13:22:51.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 28.999999999999996%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Steve Lyons
0
Reputation points
answered 2025-11-12T18:16:38.5833333+00:00
Steve Lyons
0
Reputation points
4 answers
Fix QR code for 1 password
Hello Team, I’m not able to scan QR code for 1Password.com I change password and reset new account for 1Password but still having same issue so, how can I resolve that issue?
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-12T18:07:34.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 52%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Janki Patel
0
Reputation points
answered 2025-11-12T18:15:22.0866667+00:00
Janki Patel
0
Reputation points
1 answer
Error message: AADSTS5000225: This tenant has been blocked due to inactivity
Hi there, This is a re-post from earlier this afternoon with my new display name: I cancelled my Azure subscription around December 2024. I received the below email inviting me to sign up for a pay-as-you go subscription, which I subsequently did earlier…
Microsoft Security | Microsoft Authenticator
11,409 questions
asked 2025-11-03T15:54:09.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PixOBC
0
Reputation points
answered 2025-11-12T18:15:11.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma
1,220
Reputation points Microsoft External Staff
Moderator
1 answer
Reset / Eliminate MS Authenticator from our accounts?
Hi all.. I've been occasionally working on this issue for a few years (obviously infrequently) and now need to get signed into my account which had MS Authenticator setup.. One time a few years ago in my infinite wisdom I deleted the app from my phone. …
Microsoft Security | Microsoft Authenticator
11,409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 76%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)